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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

SinginSmythe
I Plan to Stick Around

IN PROGRESS: = Somewhere in China being shipped (or possibly not)

SHIPPED: = maybe shipped

 

Was able to get my 128G SG 6 easily at the store

 

My Gold Plus must be at a factory about an hour west of Sichuan's capital Chengdu, Foxconn Technology Group, one of Apple's biggest manufacturing partners. 

 

The unavailability is not Roger's fault but they have an unusual way of admitting the sin of omission . 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hellp SinginSmythe

Please do me a favor and change the title of ur post. I am trying to keep it as the original one but it keeps changing when someone replies to the other posts that have that title name. Thanks!!.


It doesn't mean that lol. Rogers wouldn't even be able to get their hands or change the status if it was in China hah.

Re: Dealing with instore reps

Slam1967
I Plan to Stick Around

@Meowmix

 

Be careful about stating the earnings of the staff at the store.

 

Keep the comments going about the phone.  Lot more 6 SP 128 have become available at the Apple Store.  I'm still patiently waiting for my 6+ since it changed to "In Progress" on Thursday.   Encouraged by the recent movement delivery is getting closer.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Slam1967

Haha yes that is true. Anyways let's keep the title the same please.

Yes indeed they have!. Apple is slowly getting more in but not enough as it should be.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

SinginSmythe
I Plan to Stick Around

It may not mean that, but poor communication allows imaginations to run wild

Good Communication = Good business

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

bottleflipper
I Plan to Stick Around
got the text last night but still no email and no update on the site from In Progress to Shipped. I hope I get a call from my store today. Will keep you guys up to date

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello bottleflipper

Have you tried calling the store to see?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

l0l1013
I Plan to Stick Around
Do you think we will get some type of credit if we don't get the phone before 15 days? (Or is it business days?)

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello l0l1013

It all depends but i do hope so for u guys. If anything u guys can call in and see what they can offer u. It won't be a big credit.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

jakcyuan
I Plan to Stick Around
so agree with you . rogers have the sin of omission about our reservation

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

SlyM
I Plan to Stick Around

@bethto wrote:

Hi all!

 

Just an update:

iPhone 6 128 GB gold, consumer.

 

Went "in progress" on Thursday.  No text.  No email.

 

Store just called and my phone is in!!

 

Hang in there everyone, seems like this "in progress" is real progress!


Good to hear...went in progress last Thursday AM, have received no text or no email about shipping, and so far, no phone call that it's arrived yet (though mine is going to a Rogers authorized dealer since there were no rogers plus or corporate stores convenient to me, so that sounds like it will take a bit longer). Here's hoping for the end of the week.  

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kingramses
I've Been Here Awhile

My brother ordered an iphone 6 from TELUS saturday (sept 27), and today (Wednesday 1) he got it by the mail...

 

On my side, i ordered An iphone 6, on the sept 19 at 5 AM i was number 57 in the waiting list... Today i still have received nothing, when i call rogers and they dont know where the phone is, and even worst: They do not want to deliver my phone at home, i have to drive 5 hours to reach the closest rogers store from my location.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

yfn
I'm Here A Lot

I'm a Rogers Corporate customer #1773 on the reservation list.  I called the Rogers Business Customer Service number and they told me Roger's Plus stores can access corporate accounts and can do the upgrade (previously I was told they can't do this).  I walked into a store and 10 mins later a device in my hand!!  

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello yfn

That's good! Yes you must have a code on ur account to do so, so I guess u got lucky and had that code on ur account :).

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Rogers_Chris
Social Media Specialist
Social Media Specialist

Due to high global demand and limited iPhone 6 Plus inventory, delivery timelines are much longer than normal. As we receive more inventory we’ll allocate it to stores and our consumer and business reservation systems as soon as it becomes available (a significant portion of our inventory will be delivered to customers who reserved their spot in line). Thanks for your patience!

 

In regards to your question about your spot in the reservation line…we take great care to ensure we’re allocating inventory to customers in the right order, based on their spot in the reservation system – first come, first served. At times, customers share where they are in line on forums or other social channels. Since a customer’s spot in line changes in real time, any delay in the posts may lead people to believe we’ve skipped over them. Rest assured, customers receive devices based on their spot in the reservation line and our goal is to get an iPhone 6/6 Plus to every new and existing customer that wants one as quickly as possible.

@Rogers_Chris

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

yfn
I'm Here A Lot

@meowmix

 

They couldn't process it electronically, she had to do it by hand, and call it in but it was a quick process

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mattsatt
I Plan to Stick Around

My phone went into progress last week, where is it?

Still in progress..

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Rogers_Chris


Thank you for that post!. It's nice to see you came on and posted that.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello yfn

Yeah that's why because of the code which didn't let them.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

jakcyuan
I Plan to Stick Around
that's so good luck for you

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

jakcyuan
I Plan to Stick Around

come on !!! that's my order from last Friday is in process. that's didn't change any statue.