Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

[Meowmix]

Hello Everyone!

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

Thank you!

***Edited Labels.***

[Meowmix]

Hello Steve-0

Yes those codes as well. From what i heard its hard for them to access them with codes like that. Read it from a few pages back and known this from last year as well.

[richelsd]

Just got the call from Rogers that my 6+ 64 SG is in.

Just so you know:

Went in progress last Thursday.

Got text message from Rogers yesterday.

Did not receive shipment email.

Status did not change to Shipped on Reservation link.

Someone is going to hear my concerns regarding.

-Reservation process (5 am vs 3 am)

-Lack of communication

-Customer service in general

Good luck to the rest of you. It's been a slice.

Out.

[Meowmix]

Hello richelsd


Please do remember it's not the stores fault so do not yell or be mean to them as they can kick u out and not give u the phone in their right to do so. Also its u not the reps fault at the store. If u want to do all that, contact the office of the President and they will listen i hope.


Glad u are getting ur device tho!

[mightyman]

Hi,

I'm at postion 124 for iPhone 6Plus 128GB SG.  What are the chances I go "In Progress" this week? 

[Meowmix]

Hello mightyman

It all depends how many Apple sends. No one can tell u for sure but I hope it changes this week for u.:)

[msvandenberk]

richelsd 

My wife was lucky enough to receive her 6 on launch day, she just received a phone call yesterday where she was able to voice her opinion to the rep on the reservation and upgrade process. At the time we had no complaints as she got it when she wanted, we voice our displeasure with the requirement to upgrade our plan to basically the same plan and it cost us more money. 

The staff at the Rogers plus store was very helpful, almost too chatty as it took a while to go thru the whole process, but overall a good experience at the store.

I'm still waiting for my 6+ SG 16gb, in Progress since Saturday, so should see some movement this week hopefully. 

[cbprod]

richelsd what was your original reservation number?

[Meowmix]

Hello msvandnberk


While that is true u could voice ur opinion and such u must do it in a proper manner and not blame the reps at the store as they didn't do anything and can deny service . I have seen this happen many times before.

If u talk to them calmly and explain ur opinions without yelling or blaming the reps then they will respect u and help u and talk without getting at it per say.

[richelsd]

cbprod

Original number was 366.

Meowmix,

I'm not dumb, the complaints will come after the phone has been set up in store, just prior to me walking out.

Kudos to you though for getting yours the day after launch though and not having any complaints other than waiting maybe 20 hours longer than originally thought.

[Meowmix]

Hello richelsd


No one said u are dumb just pointing out out the truth as i don't want u to do that and then lose the phone or service at the store. Again seen it happen and it's not good.

Just because I got it the first day and not having complaints about waiting doesn't make me better or anything remember that. I was in ur position with the 4S waited for 3 weeks to get it. My sisters iPhone 5 came almost 5 weeks later and i got it for her birthday. So i do feel everyone's pain on waiting. Also i wasn't the only one to get it the day after launch. Most of the 16Gb and 128GB went out that week. I was just lucky I got #11 For that model. It all depends on what devices Rogers got from Apple and Rogers not communicating properly with their customers.

[allanligon]

this is not good.. end of day already but no ups guy...

[Meowmix]

Hello allanligon

If you have a tracking number contact UPS and see what's going on. Once its in UPS hands, Rogers doesn't deal with it. Something could be wrong with UPS or they are late.

[nothnx]

I've been reading through the helpful comments, thanks for contributing everyone. One question I have... my status says 'IN PROGRESS', does anyone know how I can check my actual # position? Thanks

[allanligon]

hi meowmix,

called them already and said it is still on schedule before end of business hours.

[Meowmix]

Hello nothnx

Once you go IN PROGRESS you don't have a position anymore. The number u had will go to the person above u or to someone else which has a OPEN status.

[bethto]

Hi all!

Just an update:

iPhone 6 128 GB gold, consumer.

Went "in progress" on Thursday.  No text.  No email.

Store just called and my phone is in!!

Hang in there everyone, seems like this "in progress" is real progress!

[Meowmix]

Hello allanligon

Hmm i would say wait until 5-6 and see what happens. Sometimes they are late i know that. UPS at times isnt on time like they should be.

[Meowmix]

Hello bethto


Glad they called u and ur phone is in! Have fun with it:)

[JS77]

@richelsd

Believe me, I am just as angry as anyone on this board right now.

However, no way am I going to take it out on whoever sets up my phone for me (if, and when, I ever get it).

I spent a bit of time at a Rogers store last month when I lost my 5.

The young ladies who assisted me could not have been more pleasant, even though they were not able to resolve my issues (like why you cannot actually buy a Rogers phone at a Rogers store, or, why a Fido phone does not work with a Rogers SIM card even though Fido is owned by Rogers).

I watched them deal with people who did not even know how to dial a phone.

I also heard them take heat from a couple of very nasty people because the Rogers system was down.

Clearly not their fault.....but they kept smiling and helped the next person in line.

The blame resides way higher up the food chain

--------------------------------------------------------------------------------------------

Just got the call from Rogers that my 6+ 64 SG is in.

Just so you know:

Went in progress last Thursday.

Got text message from Rogers yesterday.

Did not receive shipment email.

Status did not change to Shipped on Reservation link.

Someone is going to get an earful today regarding:

-Reservation process (5 am vs 3 am)

-Lack of communication

-Customer service in general

Good luck to the rest of you. It's been a slice.

Out.

[JS77]

Just got the call from Rogers that my 6+ 64 SG is in.

Just so you know:

Went in progress last Thursday.

Got text message from Rogers yesterday.

Did not receive shipment email.

Status did not change to Shipped on Reservation link.

Someone is going to get an earful today regarding:

-Reservation process (5 am vs 3 am)

-Lack of communication

-Customer service in general

Good luck to the rest of you. It's been a slice.

Out.

[Slam1967]

Rogers or their store have not control over the main culprit and that is Apple.   No need to really get angry over the phone when it's not their fault.  Also, the individuals at the store is staffed mostly by students. Just remember, if they're your kids and someone yelled at them for a phone.  

[Meowmix]

Hello guy!

Let's not change the title of the posts please! Please keep it the same title it was. Thanks :).

Agreed with @Slam1967. Rogers doesn't have control over the main hesd office or Apple. The reps get paid minimum wage to deal with some customers which don't understand and yell at them for no reason what's so ever. The reps over the phone or store aren't at fault. As i said u can voice that option over at the Office of the President and see what they tell u