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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

NizNoz
I Plan to Stick Around
@MattyMac17
Try going to the "sign in" page (Top Right), then using your Login Name and password use a password retrieval. That's how I got my login and password. Rogers still hasn't sent me that email they promised... good luck

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

maglovejonny
I've Been Around

Quick question that I cant find in the threads! I reserved an iphone 6 I just checked and I am now "In Progress" BUT I want to cancel now is this possible? it wont allow me online anymore. When I get a call that my phone is available in the store can I tell them I no longer wanting it? I am super long standing customer and am not paying more on my monthly plan to get a new phone I simply dont need. I thought I could keep my plan and now reading all the threads people are having to change plans and Im not interested anymore if I have to change. Can I cancel after its already in progress???? Thanks anyone who answers 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

jessiewe
I Plan to Stick Around

You dont have to pick up the phone if you dont want it.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello maglovejonny

Once it ships to the store, you can let then know you don't want it. The store then will sell it to someone else. You can not cancel it once it's in progress.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello jessiewe

Please be nice to other users and do not call them names. Thanks.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello NizNoz

It means Rogers doesn't have your device in stock and u are sitting in a OPEN status per say.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

gsir618
I've Been Here Awhile

I reserved 6 plus 16gb silver and gold through Rogers on the 12th and was 50 and 120, now sitting in progress since Thursday.

Spoiler
 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

stevedale
I've Been Around

I pre-ordered the IPhone 6 + on Sept the 12 at 5:00 AM and was 196.  As of Thursday Sept 26 my status changed to in progress and it is now Oct 1 and still no tracking number or email to give me an update.  I am a long time customer with Rogers and have pre-ordered from Rogers before and never have I waited this long.  After reading some earlier post I am skeptical of your reservation system of whether my position is true as I believe it is not. Smiley Sad

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Stevedale

I understand you have been a long time customer like all of us but let's me realistic here... Its a phone. I am sure u guys can wait. The hold up is either with Rogers or UPS. You won't have a position once you go in progress. It should ship out by tonight

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

richelsd
I Plan to Stick Around

Got the text from Rogers saying it was shipped at 100pm yesterday. No email since. And reso page still says in progress.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello richelsd

It seems like they either got shipped out and don't change the statuses or send out the emails or like what happened with the IPhone 5 reservations that some customers received a text but it didn't actually ship out

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

brian_90
I Plan to Stick Around
@Meowmix

Do you know by any chance when business accounts will get their phones? It's almost a month... they haven't sent not even 1 from the business side 😞

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello richelsd

You do realize it could be a system error right? A glitch or a error happens with every company and I have seen it happen many times. The system it self will send out the text, not a human. I rememeber with the iPhone 5 reservations a couple of users got that text by error as the system sent it out by accident

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

richelsd
I Plan to Stick Around
Well Rogers has embarrassed themselves enough with this launch, the dont need to be doing anything else to further their problems like sending out random shipping texts. Next thing we"ll be talking about is "textgate."

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello richelsd


Lol @ textgate. No i see it as well. We will find out if it's been truly shipped in the afternoon when u get a call from the store.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

I too am "In Progress" status and yesterday evening at 20:33 received a text from Rogers stating my phone (iPhone 6, 64Gb SG) had been shipped.  It advised me to check my e-mail for shipping details.

 

No e-mail ever arrived.  I am having the phone shipped to a Rogers Plus store.  I understand that they should call when it arrives.  Is this correct?  As I didn't receive any e-mail (like others here), I have no way of tracking the shipment.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello gordbot

Yes once the store has the device and they have free time they will call you to let u know its there and pick it up if indeed it's been shipped out

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Thanks for the quick reply!

 

I thought so, I just thought I would check.  I will wait for my call =D  Very excited.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello gordbot

You are welcome!:)

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hey expert!

 

Just a quick question that must have been asked 1000 times.

 

My status changed to IN PROGRESS as of Friday night (6+ 64g - space grey) (I started in position 740)

 

As of today, status is unchanged.  What is typical wait time from IN PROGRESS to getting product shipped/ received at store?

 

I live in Montreal.

 

Appreciate the feedback

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

I should mention that I called on June 16, 2014 (the day before the forced plan changes after HUP took effect) to ensure that I wouldn't have to change my plan.  This was also to allow me to HUP before the policy change and keep my plan.  I was clearly advised that my plan was exempt because my monthly spend was above $80 (it was approximately $140).  

 

I call again last night to make sure this was noted on my file so that when I pick up the phone, they don't try and force me onto one of the new plans.  First of all, the agent from June 16 wrote in the notes "Customer called to ask about hardware upgrades" which wasn't very helpful.  Then no amount of back and forth with managers and retention would convince them that I should be allowed to keep my plan.  I've been a loyal customer without missing a single payment for 12 years.  I spent a lot of money each month and I took the time to call and check with them.  I was very upset.

 

Finally, retention put me on a loyalty plan which is almost the same as what I had for around the same price.  Unfortunately, I lose half the bandwidth that I used to have.  The whole process was very frustrating.  I felt like I had done everything to be proactive and I was still forced to change my plan.

 

My advice to others who think they don't have to change is to call Rogers and get a clear answer from them and then ask them to put it in the notes if they say no.  That way if the store tries to make you change, you can have them call Rogers and the agent will see the notes.