Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!
1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus 16GB, 64G,128GB " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.
Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or sometime before Friday!!!
Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.
Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.
Ugh, this reservation system is a joke.
I reserved at 5:23am CDT, and got 47th for a 6 Plus 64GB Silver (new customer on consumer que) Dropped to 45th due to cancelllations. Dropped to 9th on the 18th, then to 8th due to a cancellation. I Finally went to in progress on thursday (25th) and now I am still waiting for my phone to be shipped
Look, I'll say this as respectfully as I can......
Right or wrong, good or bad, Corporate customers are not a priority. It's been that way forever and looks like it will continue that way for the foreseeable future. If you're on a Corporate plan then there must be some incentive for you to be on it or you would move to a personal plan and get your phones quicker. One of the incentives IS NOT getting new phones in a hurry. If there's no incentive and you're forced to be a corporate customer, then your employer is getting a benefit and life sucks to be you. In the end, your issue is with your employer, not Rogers.
The evidence over the years suggests that Corporate customers are low on the pole. Everyone knows it. Complaining over and over again every year with new releases on this thread will not change it. Try complaining to your employer. I doubt they care either.
I was #1 on corporate for gold last year, and it took one month to ship my phone. That's how long it took for corporate to start shipping phones.
My place in line this year hasn't budget in any of the three queues I am in. I don't think Rogers has shipped 1 corporate phone yet.
You are correct. I am number 1-2 for 16GB Silver and 2-5 for Space Gray. Nothing at all. However, I ordered 1 6 Gold and that came last Monday???
Sorry I mean to add, that the numbers have moved, but not 5 phones allocated for each device type/size for corporate customers.
My status has shown shipped for several days now. I checked the tracking, it arrived at the Rogers warehouse on September 22, but hasn't been shipped to the Rogers store and it's now been a week!
Every time I call the store, they keep telling me that it hasn't arrived yet.. My iPhone 4 has almost died on me and i'm extremely frustrated with this. On top of that, the email that I was given stated that if I didn't pick up my phone by September 26, they'd put it back on the floor and sell it to anyone else!
Anyone know who I can contact at Rogers to try to sort this out??
Going forward with new releases, recommend that you have two threads, one for Consumer and one for Corporate. Rogers treats them differently and perhaps Corporate having their own thread for new releases will give them greater exposure and a voice with Rogers.
Just a suggestion.......
Where I work, we're allowed to join the business plan, though we're not subsidised by the University for doing so. We can claim back calls we've made for University business, but nothing else. Since the plan includes unlimited Canada wide calling, you can see the University doesn't pay people back very often.
Considering that I'm paying for the phone upgrade out of my own pocket and considering that I'm paying the monthly costs out of my own pocket, I feel perfectly entitled to complain that I'm not getting ANY response from Rogers about why my phone has been delayed in favour of consumer customers.
Also, it was the Rogers customer service rep who took me out of the consumer queue, in order to sign up for the business rate. Whereas a colleague of mine was told to stay in the consumer queue, until she had her phone, and THEN change to the business rate. I'd have my phone by now *sigh*
I believe there should have been some split between consumer and business, whether it be 25/75, 60/40, 50/50. There should just have been some movement by now.
Who knows, perhaps it's as simple as Corporate customers are captive and consumers have the ability to freelance if not satisfied. Either way, it's been this way for years so the delay should be expected before submitting your reservation. Many, myself included, have found phones much quicker using the Apple reserve site. If getting a new phone in a hurry is a top priority for you, then get off the Corp plan and take up a consumer plan.
Listen...I started as # 5 on the reserve list. I'm now #1. So they gave corporate 4 phones? What part of that is reasonable relative to the total number of phones they've received to sell?
I've been 1 and 2, and 2-5 for two different device types and it hasn't moved in a week. Just to give you an idea.