Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!
1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus 16GB, 64G,128GB " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.
Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or sometime before Friday!!!
Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.
Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.
The Apple store had 3 reps doing activiations when I went (3pm, Bayshore in Ottawa) so I had to wait 10-15 mins for one to finish up... BUUUTTTT myself and another gentleman were both trying to do Rogers activations at the same time, and I took almost 2 hours, and he was still waiting when I left, so that is 2 out of 3 reps tied up for at least 2 hours... I don't know if apple added more to the activations, or if it just totally screwed everyone after us up...
guess I gotta call my Rogers Plus store and give them a story about going outta town tomorrow as they don't seem to wanna call me to pick up my phone even though it was delivered to them yesterday morning and then told me it wasn't there when I stopped in after work. Especially since it says in my email they will only hold it until the 26th then give it up if I don't grab it.
If you plan on using Rogers rewards to help pay for your phone, Rogers will only allow this if you get your phone from them, even if you sign a two year agreement.
I got my phone at Apple last night and activated it through Rogers. They declined teh use of Rogers rewards. I escalated it to a manager and her advice was that I return my phone to Apple under buyers remorse and wait for my Rogers reservation. Yeah Right !!!!
What is a MSD Code? Does anyone know if I can go into Apple with a phone that I will be receiving today and swap for another colour if it is in stock? Rogers had put in the wrong colour when I ordered...
I have a business account BTW.
My iphone left on the 19th from concord to markham, even though I asked for it to go to north york (Non corprate rogers). I got an email at 10:30 saying it made it to markam. but when I look at the delivery location it says concord? Will i get my phone today. My email from rogers says I have to pick it up by the 26th.
I got my Iphone 6 yesterday and I was told that there would be a delay of 20 to 30 minutes for activation.... almost 24 hours later still nothing. The worst is that my old phone was deactivated immediatly. I don't have a land line so i'm stuck without a phone....very usefull.
The worst is that I had been raised 15$ a month for a data package that is worst (2 Go instead of 3)
Try to reach the tech support but they alway hang up. My rogers store doen't answer my call (have to call from work, remember, i have no phone)
I was impressed with the reservation system to get a Iphone so soon, but what's the point if I don't have a connection !!!!
Same thing happened to me last night. Activated at 6PM but no network connection until 11PM. They said they had problems with new activations. I was on teh phone with them last night for 3 hrs, 2 hrs 45 mins waiting for someone to answer.
it's a real joke, at least you got it working now....I'm still waiting for mine.
I post my message as a new topic and got the message moved in this one in thirty seconds. The forum moderator should work in tech support, at least one person in Rogers is working fast !