Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!
1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus 16GB, 64G,128GB " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.
Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or sometime before Friday!!!
Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.
Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.
I just want to know what's happening.
My phone was scheduled to go to the store i wanted it to be on Saturday but fine it was rescheduled cuz of holiday.
FINE! I get that. This morning I received an email saying my phone has been delivered to Vancouver. Received by this person.
Now i want to know where my phone is. Can i be helped?
I was told today that each phone has a separate queue within each plan it is assigned to.
That's scary, as I'm 571 on the business 85 plan for the 64gb Space Grey Plus.
That means there's someone who is 571 on the business 70 plan for the same phone.
A way to give artificially low queue numbers.
I wonder if it's broken down by province too!?
Someone explain to me why Rogers is mocking me! It's not enough that when I see an inbox from Rogers about a device update my heart stops with anticipation. I also must read about the "great news" about being 537th (it's now 530th!) in line for my device! Seriously!?
------ Content of Rogers email -------------
ANTICIPATION LIKE NEVER BEFORE
Dear JIM, Great news! Your place in line is 537 for the iPhone 6 Plus 64GB Space Grey for your wireless number ----------. At your request, we are shipping the device to: Rogers Authorized Dealer Destination Mobile, 1 Place Ville-Marie Bureau 11108, Place Ville Marie, Montreal, QC H3B3Y1 When your new phone is ready, we will send you the UPS tracking number so you can follow it online. You will receive a call when your phone is ready to be picked up in store.
This is like saying: "Congratulations, Jim! You only have to wait a few more weeks before getting your device! Isn't that great news?!" Blah! You'd think Rogers would practice a little more discretion with these kinds of updates. Surely they have to rethink their strategy here.
Roger completely screwed this up. Preordered early went to the store Friday and no phones. They had 4 (already sold) for non preorders. What is the point to preorder if non preorder get the phones first. So I wait till Monday see the tracking has been delivered. Go to the store but it was only delivered to the warehouse.
I now going on a work trip without my phone. Looks like you just lost my business. Canceling as soon as I get back. Way to screw everyone rogers.
@cynikalmindset how long have you been waiting for them to call you? i'm in the same boat... my phone arrived at the store this morning at 11 so I called at 1230 and they said they had to "input the codes for all the shipped phones they received today into the system" then they will call me to pick it up and I haven't heard anything 6 hours later still. This is getting ridiculous!