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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kbffs
I Plan to Stick Around
Some are probably user error, but not all. There are some of us who cannot access anything whatsoever. Meowmix, for example, has mentioned several times on here that he hasn't been able to access his account since last Monday. Some of the alternative methods of getting through to the reservation page USED to work for me, but stopped working sometime last Wednesday or Thursday. I've tried different browsers, different devices, different operating systems, nothing works.

Rogers, how about you offer some insight into this problem instead of just coming on here to delete or edit our posts?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

gregwootton
I Plan to Stick Around

I preordered through FuutreShop over the weekend, so between FS and rogers, will take whichever comes first. Been checking Apple to reserve in store but very hard to find any 6+ to reserve.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

fura
I've Been Around
I preordered through the Roger location at Fairview Mall (north york) and cannot see my status when I log into the device reservation system on rogers.com, help?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

ah yes fura,

 

There's a few of us here in the same situation. Don't bother phoning they won't help, neither will the online chat.

 

Checked all lines... nothing.

 

Just going to leave it for now and start atttempting the apple store reservation instead. Perhaps it will update (provide me a status on my current reservation) once their site is somehow fixed or education provided to their support people.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kbffs
I Plan to Stick Around
In regards to the usefulness of talking to Rogers reps regarding one's reservation, I'd say it's a big fat ZERO. Based on the answers I've seen on here that were given by various reps, I'd say that most of them have resorted to making stuff up just to get you off the phone, live-chat or out of the store. I don't think they know anything other than rumours that may or may not be accurate.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kortasc
I Plan to Stick Around
I just want my phone.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Same for me, lowered by 1 today.
6+ 64GB space grey
Position: 89

Originally "reserved" September 12, @ 5am. Was # 156. Also "reserved" another 6+ 64GB space grey right after and originally #665 now # 389. I'm still in shock that I did not receive either on September 19! Worst Rogers launch ever!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

DnosHubz
I Plan to Stick Around
Reserved Devices
  • iPhone 6 Plus 64GB Space Grey 6+ 64GB Space Grey
    Position :      18
    Status:      OPEN
     

This is killing me.

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

dvbui604
I Plan to Stick Around

Bottleflipper.

 

You one above me.  Still OPEN as well.  Looks like 128 GIG Silver Plus have received zero stock across Canada for Rogers,

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kbffs
I Plan to Stick Around
You know another thing that's really frustrating about possibly having to wait another few weeks for my phone? I was hoping to have the phone activated for more than 90 days, and be eligible for unlocking, by the time I leave for Christmas vacation in the US so that I can use it there by just buying a pre-paid SIM card. Now, there's pretty much no hope of achieving that 90-day requirement.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

It definitely is not worth your time to ask a rep regarding a reservation. I did it twice, and all they tell you is to be patient, that they're sure it will be shipped "soon" and then apologize

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Georgekhoshaba
I Plan to Stick Around
There are gonna be a few shipments most likely tonight, but most likely only for the people such as myself that are already In Progress, and haven't had our devices shipped out of the warehouse yet.

In progress means your device has been accounted for and it's in their warehouse getting ready to ship.

Open status in the other hand, you're out of luck...

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

stutronica
I've Been Here Awhile
@DnosHubz were you originally #18 since you "reserved"?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

KittyKat43
I Plan to Stick Around

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kortasc
I Plan to Stick Around
Kbffs that is something we need to ask rogers to overlook. I will be in a similar situation

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

JS77
I Plan to Stick Around

***if*** you are able to get them to answer the phone.

 

The Rogers Plus that I designated has not answered the phone since Friday.

 

I am at 8 open for the 128 gb space grey 6+ (started at 46).

 

What about others?  what numbers did folks have who have already received that sku?

 

Enquiring minds want to know.

 

J

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Georgekhoshaba
I Plan to Stick Around
i'm starting to think these statuses only change from in progress to shipped during the night... I'm surprised that i'm still in progress. In 3 hours it's gonna be 4 days in progress.

Iphone 6+ 64 Gb Gold - IN PROGRESS
original position #7

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kortasc
I Plan to Stick Around
Dropped a spot.... #261 SG 16 6+

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Buckwheeat
I Plan to Stick Around

1000 pages here we are !

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

dude1
I Plan to Stick Around
@ JS77

Just curious or adding fuel to the fire (or wanting to make it to page 1000), how did I move down from 365 to 191, yet you only moved from 46 to 8? All cancellations? I thought they had filled a bunch Thursday or Friday when the number dropped by 135.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kortasc
I Plan to Stick Around
I get this odd feeling some stores are easier for them to address all at once