Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!
1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus 16GB, 64G,128GB " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.
Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or sometime before Friday!!!
Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.
Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.
Anyone have any idea how we can check our status when the website continually says:
We are currently experiencing problems accessing your account and it cannot be updated at this time. Please try again later. We apologize for any inconvenience.
And calling in they say they can't access it? 😞
I just checked my status. You can still check it when it says that, at least I can.
Position 75 on 6+ 64GB SG and still OPEN. Shoot me.
Good thing I have patience; however, when I come on here to check my status I lose it!
Umm, I don't know how to put this in to a proper sentence BUT here goes.
My iphone has been shipped and I checked the tracking number, BUT it apparently was in my province BUT left and is currently in Saskatoon...... What should be my course of action ?
I would hope as many as launch day, to cover these reservations!! Quite a lot more than launch day, I should say. Who knows, maybe there will be a lot more available this time around. They have to get the reservations sorted out soon, especially the ones made at 5am that haven't seen a phone yet; however, if there is limited supply that's the bottom line. You cannot ship something that doesn't exist.
I would call UPS and ask them about the package given you have the tracking number. Given the information they give you, good or bad, I would call Rogers and make them aware of it.
This afternoon it seemed many Apple stores had some stock of iphone 6 models for reserve; if anyone is looking and waiting for Rogers I would just go to an Apple store at this point. iphone 6plus I would still keep my Rogers reserve. But given that Best Buy had some at launch morning, maybe reserve there too and see which comes first as both have a refundable reserve.
I am waiting on my brothers 6 plus sg 64, he is at 24 still open. When mine when into progress last weeks (#54) he was at 220. It is crazy to think Rogers had no more than 200 units. And judging from the silver and gold 6 plus guys, not many of those either.
Rogers be as they may and I am damned upset about not having it at launch day as that is the excitement, everyone knew these were and would be in short supply before the launch day. You can't blame Rogers because you woke late and reserved late. They just don't have the units to give and you can't blame them for that. I am not giving a + for Rogers because I am upset about the last couple days, even my UPS got standard shipping for Monday while everyone else got Satuday express which makes no sense, why not give everyone a Saturday delivery to get the phones quicker to customers. But the truth is, they are in short supply with a high demand, I knew this from reports before reserve day and took no chances at reserving late..if you did well now it is just a waiting game.
Oh, and to anyone getting the RED message trying to access 'products and services', how old is your account?
My other account was made from years ago before the new website and it wouldn't work, even on launch day. BUT, my newer login worked and hasn't stopped working.
Yesterday I deleted the account number from the login, made a new account and added the account..now it works great, no RED message. I would guess that there is something corrupt with the older logins. I then went on Rogers chat to delete the old login so I can use the email again. Worth a try as it worked for me.