Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!
1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus 16GB, 64G,128GB " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.
Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or sometime before Friday!!!
Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.
Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.
SO two pieces of information I have gotten.
one - went to future shop (just to try my luck) they had the 6 but no 6+ they didn't get any. Theyre was an Apple Rep there. So I asked him what was up wit hthe craziness of inventory with Rogers adn if he knew anything. He told me it boiled down to the shock of the preorders far outweighing the amount they made to start. basically they had preorders that added up to FOUR TIMES the amount of phones they normally sell in a year!!!!!
two - which seems to back this up, I was sick of no responsee from Rogers on this forum or being able to get them on the phone and I tweeted @RogersLive and got a response back, it was;
"Due to the high global demand and limited iPhone 6 Plus inventory, delivery timelines are longer than normal. Apologies. ^mt"
So this seems to be the situation right now. we just have to wait and basically figure we are not going to get in today, maybe not even till October depending where you are in the que (I'm 330) So good luck everyone and to thosee who are waiting "I feel yah!" for those who got theirs I'm totally jealous of you 😄
Years ago I originally switched from Bell to Rogers due to poor customer service.
I walk into Rogers today just after lunch and ask if my reservation was there. The manager along with an associate was extremely rude about it and told me they arnt getting anything till 3pm and beyond.... I then say UPS is right outside your door right now. He then tells me hes not giving me one till atleast 3pm. I then see a customer walk in and ask for a phone and they got one. I then ask if i can just buy a model for walkins. He then tells me hes not allowed to sell me one cause i have a reservation. I eventually break him and he then offers me a gold (i ordered blk) I then said ill just come back. He then tells me if i buy the phone elsewhere i will not get my deposit back....
I should note the store was completely empty besides the one customer who came in.
I go LITERALLY next door to a 3rd party location ask them if they have any and get one within 5 min. I'm not one to complain but Rogers lost my respect. I was willing to pay higher prices for customer service but clearly thats gone.
I was up at 2AM to reserve mine, got through an hour later when Rogers fixed their system for existing customers. Never received an email update since and now MyRogers has been down this morning so no chance of seeing where I'm at in the queue. Kinda' sucks...