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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Ezk1el
I Plan to Stick Around
Hey guys,

Just a reminder here, don't expect pre-orders status to be updated one by one.

The pre-orders status are probably updated through a scheduled batch upload of the data coming through a back end integration with Rogers ERP system.

The batch updates are usually processed when the Rogers users don't use the system so theres a minimal impact on performance.

My guess is that the batch updates for the pre-orders status will come during the night. It's likely they've already been processed in the WMS and by finance.

We will probably get the updates all at the same time tonight.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Buckwheeat

Must be! Get some sleep & wake up fresh tomorrow 😛

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello j0Hnzer

I am hoping soo! 😛

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Dusk992
I've Been Here Awhile
Hello mewomix
I am speaking about reservations of course.
As for now we got only iphone 6 devices for pre orders
And we do have access to PO system.
We can even see what is the estimate delivery date for devices we haven't received yet.
And sorry, no 6 plus in the horizon

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

karinegaboriaul
I Plan to Stick Around
could we add the Troll tag to Dusk's post per favor?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Th1ef
I Plan to Stick Around
We are currently experiencing problems accessing your account and it cannot be updated at this time. Please try again later. We apologize for any inconvenience.

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

salvo10
I Plan to Stick Around
I have had no problems signing all day and just now it doesn't allow me too. . Hopefully they are updating the system and our orders!!!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

orangefreddie
I Plan to Stick Around

@Dusk992
If they can see "what is the estimate delivery date for devices we haven't received yet" then what are those dates 🙂

 


I know I said I was going to bed but I tried to log into MyRogers one last time and I am getting

We are currently experiencing problems accessing your account and it cannot be updated at this time. Please try again later. We apologize for any inconvenience.

This is a good sign to me... as my login's have been flawless all day, and then quit 1 minute after Midnight (EST)

Bed for real this time... Cheers.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Bashirc
I Plan to Stick Around
First time all day I haven't been able to log in to check status, I'm taking this as a good sign

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

salvo10
I Plan to Stick Around
@dusk992 how can you see orders thatbhavebt been picked up by the courtier yet?? Po's only become available once the courier (ups, FedEx etc) puts them in the system... You may work there but you dont get special privileges like that it's the way it works... Maybe all the +'s are just sitting there and they are figuring out how to sort them (cause of the low stock) if you work for a specific store there is no way of seeing Po's the warehouse gets or else everyone would have an answer....

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello guys

I wouldn't really take that post seriously. The reps have no access to warehouse units. They only know if they are in stock or not via the computer. They do now know what models are in the warehouse sitting there & they have NO clue which reservations phones are going out or not.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

orangefreddie
I Plan to Stick Around
What I would take semi-seriously is that it seems EVERYONE lost access to MyRogers at exactly Midnight Eastern Time... 😄

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

richelsd
I Plan to Stick Around
Have never had a problem checking my status on my reservation since the pre order day. Just hit refresh. Error message. I think it's tiiiiiiiiiimmmmmmmmmeeeeeee! As Bruce Buffer would say.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello salvo10

Rogers reps have no way of knowing what the warehouse has in stock. The stores only will know once they receive the shipment.

No store can see the PO's of the warehouse. The stores do NOT have access to this. Only the warehouse, ordering manager & a few people do. The store will order it & if it goes threw it does. If it does not that means either the warehouse does not have it or has not scanned it in yet. The stores have NO way of know how many units the warehouse has or how many reservation units the warehouse has.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Brennansk

Yea i am getting the same thing all day via my work computer, phone, tablet & home laptop.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

karinegaboriaul
I Plan to Stick Around
I can actually acces My Rogers on my iPad, might be the cache I guess?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

orangefreddie
I Plan to Stick Around
Who had midnight in the pool... cause things are looking good for them 😛

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello richelsd


Remember the site will go down for System Maintance at 2-6am sometimes 12-6am. So that could cause it.


I do hope its tiiiiiiimmmmmmmmeeeeeeeeeeeeee:P

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello oramgefreddie

I had 12-1am 😛

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

orangefreddie
I Plan to Stick Around

@Meowmix...

Seems like a conspiracy to me... LOL

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Buckwheeat
I Plan to Stick Around
Meow mix I think has that time. List was on my MBP, which is now charging in office and I'm on the iPad.