Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

[Meowmix]

Hello Everyone!

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

Thank you!

***Edited Labels.***

[Meowmix]

Hello darkdad


Yeah everyone is having that issue. It's been like this since mid morning

[wallacestreet]

its not working fo rme neither, cant check any details

[triplettsang]

dannyboi102: "Hi Skyjumper! Oh definitely, we can scan the IMEI or just type it in when processing the hardward upgrade. However it's generally policy that we activate the device in store, which would require opening the box. If your looking for an exception to this you'll need to contact the Store Manager before doing so. That way you'll have a smoother experience."

So does that mean that if I get my phone shipped to me (as i'm with corporate) i will have to take the phone to a store to have them activate? Will i be able to do this myself?

[dannyboi104]

Hey triplettsang, You'll be able to activate it yourself simply by powering on the device and connecting to a data network. The activation takes place when the phone connects to the apple servers to make sure the the sim card in the phone is from a carrier to which the phone is locked to.

[dpalazzolo]

Rogers Portal is working fine for me.  Try logging iinto Rogers.com first and then paste this URL to in your browser.  

Direct link to reservation screen:  http://www.rogers.com/web/RogersServices.portal?_nfpb=true&_pageLabel=ReserveDevice&sourceNRS=NRS_MS

[darkdad]

Ahh okay, good to know Meowmix,

Another question, I read that business clients status wont change for weeks, if you are really low on the business list, lets say #17 for gold 16gb, what are the chance of me getting it Friday?

[Meowmix]

Hello dannyboi104

Actually as a customer you could tell the rep not to open it and they need to follow that. Yes while the main is to open the box at the store via the rep i have asked many stores not to open my box and they never did. They asked why and i told them.  So they proceeded to just add the IMEI number and serial number of the device from the outside. You don't need to speak to a manager unless the rep isn't doing it. 

[Meowmix]

Hello darkdad 

With how Rogers said it this week, most likely you should see it Friday or Monday the latest. 

[charlo1_1108]

0% LOL.. dont hold your breath.. I was #1 last year and gave up after 5 weeks

[dannyboi104]

"You don't need to speak to a manager unless the rep isn't doing it. " Fair enough, however if the store manager is not there, that could pose an issue for the customer. With the solution that I provided, helps to reduce any issue with that.

[darkdad]

cahrlo1_1108

#1 on a business account? This is the first time with an apple product they are doing this? Last year, for the 5s the reservation process was the same as a normal customer account, I know this cause I have been pre ordering the 4s, 5 and 5s on both a customer account and business account, never been in the double digit but lower than 200 and have alwasy gotten it on launch day

[AccordTR]

I'd go with what dannyboi said since he is an actual employee.

[wpd]

What's everyone's issue with opening the box and setting up in store ? Rather do that than open at home and find a defect. If you recall when the 5 came out, there was a manufacturing issue that caused nicks in the chamfered edges of the phone. Caught it in store and they had Apple supply a new one right away. Worked for me.

[charlo1_1108]

darkdad

Last year, business reservations was on the same business reservation site as this year.. I was #1 for 5s 64GB Gold and I believe Rainforest was #2 and mine was processed after over 5 weeks of rotting in prefulfillment, every rep told me that Rogers was giving stock to consumer before business

[AccordTR]

Exactly. I ALWAYS open and test instore. Going home to find out it is defective is going to mean going back and standing in long lines.

[lannoc24]

I have ordered an unlicked phone from Apple to be delivered to my business. Can I just pop in my SIM card from my iPhone 5 and be good to go? Or do I need to go to a store and have it activated?
Thanks

[AccordTR]

Nope, pop it in and your good to go.

[Meowmix]

Hello Iannoc24

You can pop in your sim card and u are good to go! 🙂

[Meowmix]

Hello dannyboi104


If the store manager isn't there, then there is a supervisor or someone with higher authority then the front line reps. If i am not mistaken this is how it works with all the stores.

[andrewmalheiro]

Posted in here previously, but I don't think I got a response. 

I had pre-ordered the Iphone 6+ at 5:30am friday morning by clicking on the add a new line method, or something like that. I tried pre-ordering by clicking device upgrade, but the page kept giving me an error, so I had tried to other option. It asked for my credit card details for the $40 deposit & to select a store in my region for pick up, and once I submitted, I got to a congrats page confirming my position as #7. 

I went to bed and woke up a few hours later to see nothing was reserved under my rogers account. I panicked and reserved another (via the device upgrade, as it worked this time) and now that one shows up. I even got an email confirmation, which I never did with the first pre-order.

My concern is, I am now further back in the line, but wondering if my first pre-order exists somewhere??? I don't understand why it would bring me to the congratulaitons page and showing me my position # at the selected store. I'm not sure if my CC has been charged as I haven't received my statement. Is pre-ordering by adding a line not supposed to show up on my account online??

[triplettsang]

Is there a separate activation process with the IMEI number and all? I am aware of how to set up the phone itself, but not entirely sure if there are any other processes that have to take place as this is the first time i'm ordering through the corporate side and having it delivered to my house instead of picking it up at a store. I don't really have an issue with the employees having to open, just wasnt sure if there is an extra step since i'm getting it first.