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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

hazuki
I'm Here A Lot

Hello

 

I'm trying to reserve on NRS but it keeps telling me my account number is not recognized. I tried contacting Rogers Help on twitter. Any ideas why it's like this?

 

(Business account holder)

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

 

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

martindulude
I've Been Here Awhile

I got the same error as hazuki and can't figure it out so I'm on hold on the phone

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

tpaglia
I Plan to Stick Around

I reserved an iPhone 6 64GB and i was #298

How to I check on this number while it goes down?

And shouldn't of I got a confirmation email?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

McBoober
I Plan to Stick Around
Thank you. It did finally work. At #618 in the list, would I expect it on the first day?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

darkdad
I Plan to Stick Around

Anyone elses chat say 1 minute or less for the last 20 minutes?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

matfigs
I Plan to Stick Around
Yes! Speaking to loyalty and they're removing my Early Upgrade Fees! Plus lowering my monthly bill! I love when I call Rogers and someone nice picks up the phone!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix and other Biz users.

 

the upgrade tab within the account takes you to a new link for the upgrade reservation.  From what I understand, this is to access the reservation account once it has been created. Its created AFTER you make a reservation hence when you want to go back and check you reservation, this is where you go.

 

On the phone this morning with the Biz consultant, he tried his own account number but that didnt work.  So first error on rogers side is that the link they gave is not correct and the second is even if you can get to the link, its not recoginizing legit accounts numbers.  The rep went to an internal link.  Once he created the reservation, i was emailed my new user name which was the email associated with my account, this was NOT my username.  In the same email, i was provided a new temp password to access the reservation account.  Now i can go to the upgrade link and put in the username and password and access the reservation.  Once your in the resrvation account, there is an option to add another reservation....but that doesnt work...uggg

 

So long story short, i think biz customers need to call in to get their orders in.  I called at 7:58am this morning knowing it would take a minute or 2 to press the right buttons and get to the rep at 8am otherwise you are rejected being too early.

 

4 phones on their way, position 2, 3, 7, and 8.  Biz customers are not resticted to number of units however only 2 units per order.  Someone else got 4, 5 and 6.

 

Thanks meowmix for the help along the way.  thankfully i am just a tad wired being up since 2:59 to unsucessfully get an unlocked apple (apple site down) unit but finally purchased at around 6am for launch day delivery.  alot of stress for nothing!  Off to work now.

 

good luck !

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

@rb_toronto

I called at 7:59am. The CS rep told me I was her first call of the day. She took a looooong time...about 40 minutes.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

writergal
I Plan to Stick Around

Question (because I've probably asked this before, but a few years ago):  What does it mean when our numbers move up?  Did people drop out?  I've gone from #417 to #407 in the past couple of hours (ordered an iPhone 6 Plus in 128 GB Space Grey).

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

EvilMonkey25
I Plan to Stick Around
@darkdad, not only did mine say 1 min or less for 25 minutes, they then proceeded to disconnect me!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

triplettsang
I Plan to Stick Around
graystone14, I got 4 😃

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

I have a few questions.

 

I'm currently on the 6GB Super Plan for $65 a month and #182 on my device reservation.

When I go to pick it up can I pick the Month to Month to Month (It's the same price as the Apple Store)?

 

If I go with this optin do I get to keep my current plan instead of being forced into a new plan and would the iPhone 6 Plus be unlocked since I'm purchasing it for full price.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

vcascone
I've Been Around

Hey guys quick question for you because the Live Chat was not helpful.

 

So at 5 am EST when trying to reserve an iPhone the 'Reserve to Upgrade' button was not working with my account and it kept saying please try again later. Being my impatient self, I chose the 'Reserve to add a line' button instead and got #12! When that phone arrives can't i just say what my issue was and they'll set it up as an upgrade? Would I have to canel a line and then add that one to my account?

 

Any advice would be perfect!

 

Thanks guys!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello writegal

 

 

It means that others have canceled and u are moving numbers. 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

shaloam
I've Been Here Awhile

I have a question, I have a bussiness plan with Rogers and my bill is around $63 all in with the 6gb pan

 

Do the bussiness plan people need to upgrade there plan as well?

 

Also if it is manditory to change plans, when would be the best time to call Rogers to try to negociate this ?

 

and when the store calls me for my phone , will I have the option to buy the phone outright from rogers or do the upgrade?

 

 

Im number 118

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

brararsh
I Plan to Stick Around
I have a business plan but I was able to reserve from my account page, with #81. Do I need to do the business reservation as well? I got my HTC M8 from normal reservation process only.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

melisssssa
I Plan to Stick Around

I reserved an iphone 6 Silver 16Gb around 6am EST, is it normal i didn't get a confirmation email yet? 😕

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello meliissssaaaa

 

 

 

Hmmm that's odd u sre supposed to get one. 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

melisssssa
I Plan to Stick Around

So what do I do..? when  went to reserve it, it told me that i successfuly reserved the iphone 6 at number 80 , but no confirmation email...

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

doodads
I Plan to Stick Around

I got my confirmation email instantly after ordering. Definitely weird for the people that didn't get one.

 

Also #499 for a space grey 64gb iphone 6. Ordered at 6am on the dot. Not sure if it went down, don't know where to check.