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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Burrcold
I Plan to Stick Around

Similar to everyone else asking, I just want to know if my number is on the low side or high side (from past launches).  I got a 6 64gb in space gray (#125). 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

darkdad
I Plan to Stick Around

Kinda sad that the BUSINESS accounts cannot reservce their devices yet....thought the benefits of having a business account was for things like this....Rogers you screwed up once again, why do I stay with you guys 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Burrcold

You number isn't that high. I assume u will get it at launch 🙂

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello pmunar

You will need to pay the Flextab aka cancellation fee left on the account +$12.50 disconnecting fee and ur last months bill.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello darkdad


Ahh it sucks i do agree as i would be upset as well. 😞

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Baba3333
I Plan to Stick Around
Just got off the phone with rogers business

Ordered iphone 6 64gb grey

I got 2 emails after ordering..

1- an account has been created for you on the reserve device website.. Makes sense with all the login issues

2- reservation confirmation...position in queue #1 out of #1 ... Probably a glitch! 😉

Can go to bed now!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Baba3333

Oh very nice. Yeah its most like a glitch and will show the correct number soon!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

ZZMANZZ
I've Been Here Awhile
Thanks Meowmix! feel a bit better. couldnt get through for about 30 mins...then finally was able to get account details at 5:40 am...6plus 64Gb silver.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

triplettsang
I Plan to Stick Around
Call into the Business Line if the site still doesn't work! They can help you there! I'm 4th in line 😃

But it seems that corporate users can only get them delivered to their homes/address of work? Cannot pick up in Rogers Stores. Only at FutureShop or BestBuy which MAY OR MAY NOT have stock. (since they are on first come first serve)

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello ZZMANZZ


Not bad! I ordered the 128GB 6 Plus Space Gray #11

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello triplettsang


Oh very nice! Yea i would suggest everyone that has a business / corporate account to call in and do it

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

MattAlex151
I Plan to Stick Around

How's #385 for the 6+ 64GB Space Grey? Launch day possible?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello MattAlex151

There is a possibility there! Keep ur fingers crossed! 🙂

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

EvilMonkey25
I Plan to Stick Around

tried calling and they were too busy

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello EvilMonkey25


It's because everyone is using live chat and calling in which is clogging the lines lol.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

EvilMonkey25
I Plan to Stick Around
actually I got a "we're closed"

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

darkdad
I Plan to Stick Around

Baba333,

 

Goodmorning, how did you get that? It says 2 hours waiting time lol and also that they can not make reservation over the phone 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello darkdad


They can.. They are told not too tho and tell customers to use the reservation system as it's easier and u can track the status.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

darkdad
I Plan to Stick Around

Good to know, thanks meowmix

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello darkdad


You are welcome! 🙂

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

McBoober
I Plan to Stick Around
Phone support about the below 'we cant help you' use live chat.

I use live chat 'sorry we cant help you - just keep trying'

This is really stupid. Telus.ca preorder page works fine.
Sorry, but we cannot process your request at this time. It could be due to one of the following reasons:

• You are not eligible to use the reservation system; you must have an existing wireless device and receive a monthly bill from Rogers.

• You are eligible, but we are experiencing technical difficulties. Please try again later.

Thank you.