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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mad_dr
I've Been Here Awhile

@King_James76 Are you sure you work in IT? I work for a very large hosting company (similar to the one I expect Rogers uses) and can tell you that for the past 10 years it has been standard for companies that are prone to traffic spikes and demand-surges (imagine Interflora on Valentine's Day, Mother's Day, etc) to be on fully redundant platforms that automatically spin up servers and services when demand is detected.

 

Our system can spin up any number of blades to meet demand and then de-provision them. Each direction of the process takes approximately 10 minutes and requires zero human interaction.

 

The days of needing to build costly infrastructure that sits idle for 99% of the time are loooong gone.

 

Cheers!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

nasa25x
I Plan to Stick Around
Kbffs, perhaps telus has a more robust systems infrastructure in place. Also, it seems that Telus would have fewer iPhone reservations to handle given their smaller customer base.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Skyjumper
I Plan to Stick Around

So... I never got an email for my "new device" reservation for which I was #39.. I just went ahead and did the upgrade and was 109... ??

 

I'll just wait and see how it plays out.  What's the worst that could happen? I'm out $40?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

killabeeez
I've Been Here Awhile

It worked! position 269 gold 64 iphone +

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

nasa25x
I Plan to Stick Around
Mad dr., that's good to know.

In that case, Rogers has no excuse lol

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

RedChuuu
I Plan to Stick Around

It seems that the system is working fine now. Everyone go reserve yours while its working!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Took me less than 5 minutes from when I started. Some have mentioned it possibly started working at 3am PT.

Here's what I did. Went to home page, press reserve, and get the screen that has two button 'Reserve to Upgrade' and 'Reserve'. I held down CTRL (Command on Mac) and opened the 'Reserve To Upgrade' over and over and over into new tabs. None worked. Then I Opened 'Reserve' button as 'New To Rogers' and it worked. So while still holding control I would press the one button, then the other, second button, then the other. After opening 20 tabs I began to look through them and I had opened one.

Just putting this here, but I think what did it was actually 3am hitting.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kbffs
I Plan to Stick Around
I'm on the reservation page but am having trouble seeing anything to click on after picking the store! I can't scroll down either... Anyone having the same problem? I've tried it using different browsers too.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

lxhunter
I Plan to Stick Around
Like mad_dr said - I work in IT also - this is the new world of cloud computing.

@King_James76 Are you sure you work in IT? I work for a very large hosting company (similar to the one I expect Rogers uses) and can tell you that for the past 10 years it has been standard for companies that are prone to traffic spikes and demand-surges (imagine Interflora on Valentine's Day, Mother's Day, etc) to be on fully redundant platforms that automatically spin up servers and services when demand is detected.

Our system can spin up any number of blades to meet demand and then de-provision them. Each direction of the process takes approximately 10 minutes and requires zero human interaction.

The days of needing to build costly infrastructure that sits idle for 99% of the time are loooong gone.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

graystone14
I Plan to Stick Around

On another note, apple.ca is working.  anyone looking for an unlocked phone, apple stating delivery is on the launch date, 19th.

 

full price though 😞

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

melisssssa
I Plan to Stick Around

  iPhone 6 16GB Silver Cancel Order

Position :
     
80
Status :
     
OPEN

 

mm what does this mean?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

RedChuuu
I Plan to Stick Around

@kbffs

 

Click the arrow at the right on the first tab and it should collapse everything allowing you access to the last "Review" tab.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

RyanKelly
I Plan to Stick Around
Kbffs
You have to just go back up to the arrow above , then click step 3

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

EvilMonkey25
I Plan to Stick Around
argh, I got a new screen for business, but it still doesn't recognize my account #

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Inferno88
I've Been Around

How do you check your position after you have already pre ordered through the account area?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

dennis1967
I Plan to Stick Around

how do i check my reservation status? i can't find it anywhere on my account

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

darkdad
I Plan to Stick Around

Is the line for new number and existing number two different lines? At first existing number wasnt working so I went and did new number got 34 and right after tried existing number and it worked and got 134

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

twenty8
I Plan to Stick Around

I went on the Rogers site at 10 to 5:00am....it told me the site was under construction, and would be back by 6am. Well one agonizing hour later, that seemed to hold true, because 6am on the dot... it works! #118 at my chosen store. I can't believe I'm buying a $500 at such an hour. Judgement is still sleeping I guess

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

RedChuuu
I Plan to Stick Around

On your MyRogers page click on the red Device Reservation button and it should bring you to a page to check the status on your device.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Dasilvr018
I Plan to Stick Around

3:09 am EST actually lol thats when I pre ordered mine

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Rainforest88
I Plan to Stick Around

Anyone else here on the business side?