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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kbffs
I Plan to Stick Around
Rogers really sucks at this game. I would chalk it up to "everyone's having the same problem" except that it seems like Telus customers are reserving theirs through the Telus website with no problems whatsoever. So it CAN be done. You'd think that a behemoth like Rogers would be able to hire a few competent IT guys to handle what they already know would be a huge event.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

nasa25x
I Plan to Stick Around
Guys, the sad truth is that every year will be like this. Rogers is not going to invest hundreds of thousands of dollars to beef up their system infrastructure to handle increased traffic on one day per year. There's little to no return on that investment as the chances of them losing customers over this is pretty slim.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

tmoult
I Plan to Stick Around
I ordered one through new line. Will this be an issue to combine it my account if I have changed my original account address?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hear what you're saying, but are you suggesting they spend millions for what is 1 days worth of traffic?   I work in IT and nobody does this, its just not viable regardless of the size of the business.  

 

I registered as a new customer (even though im existing business).  Beleive teh differece is just for their tracking of where they went.  Once youre at the store they will sort it out. 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

darkdad
I Plan to Stick Around

Do you think they will give us problems when picking up the device? Reserve deivce does not work so i reserved under add new line? 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

nasa25x
I Plan to Stick Around
Vsnlweb, the queue number is a canada wide number for that particular model of phone. There will be 3 queues per model (one for each colour). 18 queues overall between both phones

Another question is why do these forums not have a 'quote' option

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kbffs
I Plan to Stick Around
I get what you guys are saying too. But like I pointed out, Telus was apparently able to do this, and they are spread more far and wide than Rogers is in Canada. So someone is doing it right. Rogers isn't.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

harmonium0
I Plan to Stick Around

vsn, I believe the number is for the specific model and colour.  Each has its own position number.  I'm guessing that number 30 may have been for a 16GB.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

AccordTR
I Plan to Stick Around
They just reopened!!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

malorrain
I Plan to Stick Around
I tried reserving through "add a new line". Now they tell me my address is invalid.. *sigh* well I guess no iPhone for me!

I'm going back to bed. Thanks for wasting my time Rogers!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

AccordTR
I Plan to Stick Around
They closed the system and reopened at 5. Try now!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

triplettsang
I Plan to Stick Around
Any success with business holders yet???

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mostachey
I Plan to Stick Around

OK people in BC start trying now!!!!! i hit refresh a zillion times and as soon as 3am came up it workd.. Reserved the 16GB Space Grey position 161

 

Good Luck and good night

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

nasa25x
I Plan to Stick Around
King James, I'm not arguing it's viability. Just saying that it'll always be like this

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Buckwheeat
I Plan to Stick Around

2 hrs worth, I finally got in !! YES

 

#180 for gold 64g 6+.  Keep trying , and good luck !

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

chris284
I'm Here A Lot
That was fairly quick. Woke up and start at 2:57 B.C. time and had one at 3:02. #166 for Grey 64GB.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

RedChuuu
I Plan to Stick Around

It happened to have worked for me JUST now #59 for 16gb silver i6. I'm actually very and surprisingly happy I expected my number to be in the hundreds after waking up at 5am and finding out that the system was open since 3:30am. Haha I was so upset literally a minute ago. Keep refreshing you guys!!!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Rainforest88
I Plan to Stick Around

No luck on business side. Keep tring until 4am PST?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

pdechavez
I've Been Here Awhile
unbelievable. Been up since 5am (just like the email said), had login issues, finally reserved and in #244. No guarantee now to get it on launch day

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

javaj
I Plan to Stick Around

So I just ordered a phone with the New Customer Tab got #40.  Just for kicks before I went to bed I tried through my acct. and what do you know.  #129.

 

I'll just have to cancel the first order later, I'm sleepy.

 

GOOD LUCK EVERYONE

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kevjo
I've Been Around

Hey Everyone,

 

I've been trying since 5am and, just like most people it seems, I kept getting the whole "Cannot access account" line.  I was able to secure a phone via the adding the new line but still had the same problem when trying to upgrade my current device. I was trying on my iMac, my iPhone and my iPad, to no avail.  Then I quickly tried my laptop (PC) and low and behold, I was able to reserve my phone immediately. Position 57 for the 6+ 128Gb in silver.  Perhaps try that if you are using an Apple product (which is very ironic)!