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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

pdechavez
I've Been Here Awhile

Don't give us the 'everyone is having this issue, even apple is having technical difficulties' BS because every year, it is a known fact that people will be piling up for preorders. Rogers should have PREPARED for this especially with the cost of their services.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

harmonium0
I Plan to Stick Around

I logged out and back in and get the same message. Glad I signed in early.  But I couldn't figure out how to get beyond 2) store selection initially, since there's no continue button that I could see.  Have to go back up to the dropdown box for 3.  Doh.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Aspinall33
I've Been Here Awhile

it is nearly 3am in BC.. giving up on business and going back to bed. 😞

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

twenty8
I Plan to Stick Around

Has anyone had luck in using the Upgrade Reserve?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

irv
I'm Here A Lot

even trying to get a phone as a new customer isn't working.

 

keep seeing this msg.

 

"Sorry, we are experiencing technical difficulties, and your reservation has not been processed. Please try again in a few minutes."

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

nooneishere
I Plan to Stick Around
RESERVE TO UPGRADE - DOES NOT WORK!

RESERVE TO ADD A NEW LINE - WORKS!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

susancedar
I've Been Here Awhile

anyone been able to get on?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kbffs
I Plan to Stick Around
I reserved an iPhone 6+ 128G Space Grey using the new customer tab. I will keep trying to access the upgrade link, but I kinda think that there shouldn't be any problems once you actually go pick up the phone. The phone itself will be exactly the same as if you were getting one for an upgrade, and I'll just have to protest loudly if they try to give me problems. But I'm still trying to access the page to order one for an upgrade. Do you guys think that would be a waste of time?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

MattAlex151
I Plan to Stick Around

I also had an error going through my customer page so I went to the homepage and clicked "Reserve to Upgrade" had no issues at all and now I'm #385 for a 64GB 6+ Space Grey. Now, I'm going back to sleep so good luck to the rest of you!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Plibra
I Plan to Stick Around
# 121 for 6+ 64gb silver, finally got on at 4:15am. Can't get back on to see my account though.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

We have a family share plan. 

The phone is for me but the account is under my husbands name. Can I still pick up when its ready or does my husband only go??? It says only account holder can pick up. 

How can I change this? I am authorized for the account. Its just hes the main person and I am under him. 

 

HELP! How do I change this so I can get it. I am assuming I can get my phone launch day if I am lucky and don't want to wait until 6pm to pick up. 

 

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

RyanKelly
I Plan to Stick Around
harmonium0
I noticed that too.

They definitely didn't make it easy

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Dot01
I Plan to Stick Around
I still can't get into my account to order 😖😖😖😖😖😖

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

ambroseh
I Plan to Stick Around

Really stupid.. only way i was able to reserve was to add a new line.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mostachey
I Plan to Stick Around
me either Dot01

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

vsnlweb
I Plan to Stick Around

How does the Rogers reservation numbering system work. Because I am #49 out of London, ON 128GB Gold, and I saw someone post recently saying they some number in the 30's I think at like 5:05 or something. Does anyone know?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

aasasa
I Plan to Stick Around

@Aspinall33 wrote:

it is nearly 3am in BC.. giving up on business and going back to bed. 😞

 


Same - I'm throwing in the towel for the business side...and contact customer service in the morning

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

harmonium0
I Plan to Stick Around

That's for sure.  But at least we got in 🙂

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Rainforest88
I Plan to Stick Around

Business: This acct is not recognized.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

javaj
I Plan to Stick Around

HI THERE,

 

I GAVE UP WITH UPGRADE TAB.  I JUST GOT IN THROUGH THE NEW CUSTOMER.  #40 FOR 16G GOLD 6.

 

I'LL ARGUE ABOUT MY ACCOUNT STATUS WHEN I PICK UP THE PHONE.

 

GOOD NIGHT

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

wpd
I Plan to Stick Around
Oh well, got a job I have to get to. Another Rogers fiasco......