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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Hawkeye360

Yup they can. They can do it via that way or a better way would be Facebook.com/Rogers. This way you have the Inbox & can communicate that way easier.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Buckwheeat
I Plan to Stick Around

The benefits of being self employed is I get to call it a no office day ! 🙂

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Buckwheeat

haha nice!. I don't really care as tomorrow will be a dead day & i get to leave early from work but next Friday i am taking the day off haha.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

dcliman
I've Been Here Awhile

Hi Meowmix,

 

I am a rogers small business account holder. I have logged in to my account but I can't seem to find where I can pre-order the Iphone. I know I can't do it until the morning but would like ot know where I should look when I wake up. I hope you can help!

 

Thanks!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello dcliman

The button will pop up in the morning. Others had the same issue where there was a link & didn;t work so i guess they moved it.


Try logging in, checking any page that says DEVICE RESERVATION. See if u can find that.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hawkeye360
I Plan to Stick Around
Meowmix,

Would a live chat work just as well?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

triplettsang
I Plan to Stick Around

Can someone please confirm how one will know if they have registered for the Reservation System or not?  I've tried all day to login with no luck.  It just says that my login information isn't correct.  I had initially logged in prior to the account so I have an online account.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Hawkeye360

You can try them & see!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello triplettsang

You may need to reset your password or set up a new one. If you still can not access it, try making a new one & put your account number into that one.

There is a pre order list ONLY for new account. Existing accounts will need to reserve the device via log into My Rogers & go forward

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hi All,

Anyone from Quebec reached loyalty to ask whether it was possible to HUP an 55-60$ plan with the iPhone 6?
I just reached a very nice lady who renewed my plan and said there would be no problems renewing. Am I going to have a bad surprise? She seemed knowledgable.

Also, would you pre-order at the Apple Store or Rogers?

Thanks!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello XanderLo

It all depends on the account but i doubt u will have a bad surprise. See what happens.

I have seen many will go via the Rogers reservation system but also pre order it via Apple. I will be going via the Rogers reservation system & getting the 128GB Black iPhone 6+

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

triplettsang
I Plan to Stick Around
I went through rogers.com website and logged in and all, but when I click the Rogers Reservation System link and I type in my same login and password but it says that my login information is incorrect. So I do have an account already and I am eligible for the phone also as i had changed my plan yesterday. I just want to ensure that I hadn't missed anything and will be able to pre-order in the morning.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello triplettsang

That is because its still down. It should go back up shortly. I had the same issues this morning & a few weeks ago. Don't Worry 🙂

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Lisa-67
I Plan to Stick Around
My ipad is showing 44 pages of posts so this may have already been asked. I have a shared promo plan (6gb) with the primary line at $100 and in iPhone 5s. The secondary is a 5 for $55. The Rogers chat person told me that if I upgrade my 5s I have to switch over to the new plans but not if I switch the secondary phone. I thought the plan had to be over $80? If she was correct can I take the 5 in for the upgrade and then go home and switch the sum cards? If not I will pay be tab off and cancel the service. I'm not going to pay an extra $45 a month.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Lisa-67

Yes there is 44 pages of this thread. Even if you cancel the service & go with another carrier, all carriers have the same policy in place sadly.

Yes u will need to change the plan on the second line in order to get the device on Friday at launch. Contact Rogers via Facebook.com/Rogers or call them & see what they can do!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

RangerOne
I Plan to Stick Around

Hello Meowmix,

 

I remember you helping me out 2 years ago when I had questions about buying my iPhone 5. Good to see you are still helping others. 

I have almost decided to by an iPhone 6 unlocked from Apple so I can keep my old plan. I looked at the Rogers FaceBook site and found this quote:

Rogers Our Share Everything plans include great features like unlimited Canada-wide calling and messaging, voicemail and Call Display – features customers on older plans have to pay extra for. You can also purchase the device outright and activate it on a month-to-month basis on your current plan. - Michael T

 

Can you explain what Micheal means in the bolded text? I thought all I had to do was buy the new iPhone 6 unlocked and move my sim card from the iPhone 5 to the iPhone 6 and carry on with my current plan. Do I really have to activate it on a month-to-month basis?? What does that really mean?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Lisa-67
I Plan to Stick Around
They told me I only need to change my plan on the line that I'm paying over $100 for.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello RangerOne

Yes i do remember you!:).

That means you can buy a unlocked device & bring it to rogers & open a account & get a plan BUT it wont be under contract. Month to month means it has no contract committed to it but you have to pay the same amount each month unless u add something else ontop!.

You CAN buy the phone unlocked via Apple & just swap the sim cards & u will be fine! Do not worry what Micheal said, it does not apply to you or anyone that is doing what u are doing 🙂

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mystery
I've Been Here Awhile

I have a 5s with 1 year left on the 2 year contract.  I also have the 6GB data plan which I don't wish to give up.  Will I have to pay the DSRF (device savings recovery fee) if I buy a 6 Plus outright from the Apple store? Or is this only if I am starting a new contract after closing the present one by paying the DSRF and then contracting out the 6 Plus?

 

As long as I still owe Rogers 12 more months of contract, do they care whether I sell my 5s with the 1 year still remaining as long as I continue with them using the new 6 Plus?  Seems to me they shouldn't be bothered by what I do with the 5s which is still under contract as long as I continue paying the balance of the contract until it's over and then I would be free to go anywhere.

 

Or am I confused??Smiley Embarassed

 

Also, should I sell the 5s without the sim card or wipe it and include it with the phone and start afresh?

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Lisa-67

That makes no sense seeing as ur plan is over $80. Hmm maybe they are trying to get you to get a new plan. Contact them again & see what they say. Its worth a try,.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

RangerOne
I Plan to Stick Around

Hi again Meowmix,

 

Here is what I believe to be a really stupid question but here it goes. You stated previously:

 

Yes u will need to change the plan on the second line in order to get the device on Friday at launch. 

 

If we wait and get the new iPhone 6 after the launch, do we still need to change our plan to a Share Everything, or is that requirement only for the launch?