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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

graystone14
I Plan to Stick Around

Meowmix,

 

Thanks for all your great help this evening, i think the 20+ pages should make a pretty good guide for the new readers.

 

thanks again !!!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello AppleForever

1). 3AM is pacific time, not EST. So that is why u seen that,

2). Nope it will added on your account once you reserve it. Once you cancel it or it ships out, your account will be credited $40 with the tax.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

I bought an Iphone 4S in January of 2012, and want to upgrade to the iphone 6 when it is released. Approximately hosw much will I have to pay, assuming that I will have to pay off the remainder of my contract, and pay for the phone?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello graystone14

You are welcome. I hope so but many will ask questions & i am prepared to answer them 🙂

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

graystone14
I Plan to Stick Around

wouldnt it be great if someone made an easy rogers upgrade app?  I would pay a dollar or 2 for the app instead of having going through web crashes and 404 errors.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hello Jennabobenna

You need to log into My Rogers - Product & Service - Device Balance. It should tell you the amount of months left & the Flextab amount left to pay.

You can also contact Rogers via Live Chat, Facebook.com/Rogers or Twitter @RogersHelps & they will give you that answer.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello graystone14

I do agree. It would have been easier if the My Rogers app would have the device reservation option included so that way you wouldn't have to go threw the website.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

aasasa
I Plan to Stick Around

@graystone14 wrote:

as a business customer, when you click on the resrvation tab, it just takes you to this link which asks you to sign in again.

 

https://reservebusinessdevice.ca/SignIn.aspx

 

when i try to sign it, it says "invalid user".  Of course, in order to be given the link (that you have to sign into again), you have to be signed into your account.

 

 

So i am not given any device options, zero.  if there is another Business User, please try and see if you get the same.  As i mentioned before, i was told the link doesnt work yet since the 6 isnt available.  However, i would have assumed the link was not exclusively for the 6, there are other mfgs out there!

 

Thanks,

 


I have the same issue and have contacted rogers and they couldn't figure out if it's me or the system. So glad to see it might not just be an issue with just my account. 

 

Tried the "Forgot your pasword" and that too doesn't work, but it asks for a username and email, and not sure what my username would be, as it's my email for the main site...

 

Interested to hear if others have the same issue with this registration system...

 

 

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello jeremy1234

Hmm it could have been something like a glitch or if it got removed via a mod, you can see if you have a PM from them on the top right hand side & it would explain why.


You are welcome!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello aasasa

Its already been explained & now seeing as most business customers are seeing the same thing, its normal that you would get that seeing as there is no device to be added on that list until the iPhone 6 gets put into the reservation system. Look at page 20-21 & you will see it.



Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

graystone14
I Plan to Stick Around
aasasa,

you are the 3rd person to report the same issue. As what was explained to me, rogers posted the link to their site but didnt activate it. Instead of reporting thats its not active, they took the bizarre route of telling the subscriber their username is invalid. guess they felt like we needed to do something between the keynote and the 12th.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello graystone14

Agreed it should have been activated & shown no devices so that way it would be better then this way to confuse customers.

Seeing as this is explained not, hopefully other business & corporate customers will see the posts & know there is nothing wrong its just on Rogers side.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

graystone14
I Plan to Stick Around

meowmix

 

heck, a simple "not active until release" banner would have done the trick.   better minds (apple) couldnt get their keynote streaming right so i guess we need to give rogers some breathing room !.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello graystone14

Agreed on all that. Did you even know the Keynote was recorded via the new iPhone's? lol its true. Apple said that at the ending as many took pictures of the tripods showing it. The lag was caused due to many other facts.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

graystone14
I Plan to Stick Around

meowmix,

 

i wasnt aware, i watched TWIT.TV live stream of apple's (sort of) stream.  The multiple language voice over was difficult to watch

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello graystone14

improper provisioning and planning blamed for apples botched live stream. That is what Apple blamed it on. They needed to make sure everything worked fine before going live. Like a test a few times to see the problems so they wouldn't have this but they never did & caused voice overs, 2 songs playing at once & then it would tell us that the Apple site " Access Denied" many times & many other things. All in all the live streaming this year wasn't something we should have dealt with.


None the less its all good now & we seen what the product is.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mikeyy
I've Been Here Awhile

What time will the reservations be availble on the Friday?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello mikeyy

Should be around 6:30-7am EST. Depends on the time they open it up. They aren't giving a exact time as if they do everyone will flood the site and it will cause the site and server to either shut down and cause customers not being able to reserve or the site being really real slow. I would try and get on at 6:30am EST.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mikeyy
I've Been Here Awhile

Excellent. Thank you very much for that.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello mikeyy


You are welcome!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!

got2bkd
I've Been Here Awhile

You will definitely have to upgrade to a share everything plan. I just spent an hour on the phone with Rogers and they won't budge. Its a shame they rope long standing customers in to much higher plans in order to get a new device to continue to use their service for the next 2 years plus a phone cost of $300+ at point of sale, plus whatever you owe on your flextab.