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Apple iPhone 5S & 5C Questions / Reservations number!

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 Seeing as Apple already announced the new iPhone which is called iPhone 5S & 5C, this thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT  make another thread about reservation & all. I would like to keep it as one thread & clean..

 

 

Once Rogers has announce when they will add the iPhone 5S & iPhone 5C to the reservation list & the day comes, sign into your My Rogers account - Overview & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 5S /5C 16GB, 32GB, 64GB" & & the color of the device you want.  You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers.  Also just too add, Once the reservation goes into “IN PROGRESS” status, you can NOT change the device or store you picked. You will need to cancel the reservation & start all over again. You will lose the number you are at as well. The Status will stay “OPEN” Until Rogers start shipping them out. Last year they started shipping them out 2-3 days before the launch. The stores will get them either at launch or a day before. You can NOT get the device until release. The store will call you & let you know it’s at the store. Most likely Rogers will be sending out around 70-200 phones first & then the rest out. Depends on if they change it up this year

 

 Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with the iPhone 4 / 4S & iPhone 5 reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. The Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you.

 

Also remember you are going to have to put down a $40 fee but once the device gets shipped. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one.

 

 

Also the prices for the new iPhone 5S $ 5C prices on a 2 year term & outright price will be as followed:

 

iPhone 5S 16GB : $199 Outright will be $719

iPhone 5S 32GB: $299 Outright will be $819

iPhone 5S 64GB: $399 outright will be  $919

 

It will be available in white, black and gold.

 

 

 iPhone 5C 16GB - $99 Outright price will be $599

 iPhone 5C 32GB - $199 Ouright price will be $719

 

It will be available in white, yellow, red, blue and green.

 

 

 

 Also remember please post anything related about iPhone 5S & 5C in here please. I know this is a huge thing to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post).

 

***edited labels***

3,966 REPLIES 3,966

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Meowmix
I'm a Trusted Advisor
Hello flycrazy

It should ship out either sometime this week or next week!. Glad to hear its changed!

Re: Apple iPhone 5S & 5C Questions / Reservations number!

ftahir
I've Been Here Awhile
Thanks for your response Meowmix. Fortunately for me the phone came in Friday. Kudos to the UPS guy who came back the second time after I missed the first delivery. I received my phone on Friday Nov 22.

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Meowmix
I'm a Trusted Advisor
Hello ftahir

Thats good to hear! UPS will come by 3 times and if the third time u aren't there, they will send it back to Rogers. Lucky tho u got it!!

Re: Apple iPhone 5S & 5C Questions / Reservations number!

How do i get my right tracking #

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Meowmix
I'm a Trusted Advisor

Hello Nepoleon6969


You will get it only when the device ships. Rogers gives you the tracking number when they are about to ship out the device using UPS. Until then,  u won't get anything. I am guessing this is for the 5S or 5C? 

Re: Apple iPhone 5S & 5C Questions / Reservations number!

cbbcbc
I've Been Here Awhile

Meowmix, as far as you saying to search the web for iphone 5s availability it's not a Rogers issue, well read http://bgr.com/2013/11/26/iphone-5s-christmas-shopping/

Basically US carries have 98-99% 5s availability now.

Rogers had no excuse for this business backlog.... Enough passing blame around this is a Rogers problem....

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Meowmix
I'm a Trusted Advisor
Hello cbbcbc

While i do agree with u, you also need to understand that its not only Rogers here. Let me explain it a little bit as i do have experience from being in the warehouse. Rogers calls up Apple and places a order. Apple determines how many units will be given to Rogers of each color and GB. Also Apple controls when they ship the devices to Rogers. US carriers vs Canadian ones are different If u haven't noticed for many years, Apple favors them before anyone else.

No one is posting the blame but you fail to see or understand its not only Rogers here. Its Rogers and Apple doing this. If you think i may be wrong, go work in the warehouse where i am ( for co-op) and see how it works.


I put the blame 50/50 on Rogers and Apple here and always have.

Re: Apple iPhone 5S & 5C Questions / Reservations number!

flycrazy
I've Been Here Awhile

Does Rogers still offer the $50 credit if you wait more than 2 weeks for your phone?  This is for business corporate

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Meowmix
I'm a Trusted Advisor
Hello flycrazy


No they do not. That was only for last year. Most carriers did this last year so it was straight from Apple.

Re: Apple iPhone 5S & 5C Questions / Reservations number!

flycrazy
I've Been Here Awhile

I didn't think so.  Thanks Meowmix!

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Meowmix
I'm a Trusted Advisor
Hello flycrazy

You are welcome!

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Canadian87
I've Been Here Awhile

Hello,

 

I've read pages upon pages of this forum before I decided to post. I'm sure this will be more about 'venting' rather than a question, but, I  ordered an iPhone 5s (Space Grey/16gig) on Tuesday and was positioned around 2600 (In progress Pre Fulfillment). Today when I logged in to check my status I was #2786 out of 2975. I also received an update from Rogers via e-mail that said "Position #2786 out of 497". What is the 497 referring to?

 

I've read that many people are still waiting for their reserved devices but am wondering if things are picking up in Canada (as I hear the States are slowly but surely getting sufficient stock)? Thanks very much for any insight or stories of people getting their iPhone(s) delivered ! Smiley Tongue

 

Thanks in advance!

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Meowmix
I'm a Trusted Advisor
Hello Canadian87

It all depends on Apple. Apple Canada controls the amount of devices going to the carriers. AS for if they are picking up? The only one that can answer that is someone that works at Apple. My buddy in the warehouse is seeing a bit more BUT not as much as they should be seeing. They see more 5C's instead of 5S's.

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Canadian87
I've Been Here Awhile

I figured as much. Thanks for the update!

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Meowmix
I'm a Trusted Advisor
Hello Canadian87

You are welcome!

Re: Apple iPhone 5S & 5C Questions / Reservations number!

kev_07
I've Been Here Awhile
Well it's now over one month -yes 30 days since my order was placed. I'm a corporate customer which explains lots. This issue now has NOTHING to do with Apple and 100% to do with Rogers horrible service. Apple has cut shipping times from 3-5 days down to 1-3 days. Regular business customer report getting the 5s in around a week. What is going on? My company ordered 50 of these and I have to wait and can't go to a store. Makes me want to cancel all my roger services now that my company pays for the phone.

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Meowmix
I'm a Trusted Advisor
Hello kev_07

You can go to the store. As previously said by me and many others, business and corporate clients can go into a Best Buy or Future shop or any Rogers authorized store and do the upgrade there. If your company blocks the account from doing so, that is the companies fault, not Rogers.


At this point yes i do blame Rogers but it seems only a few out of everyone haven't gotten it.

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Danielle1123
I've Been Around
I am interested in getting the iPhone 5c. What's the biggest differences in the 5c and 5s?

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Meowmix
I'm a Trusted Advisor
Hello Danielle1123


The iPhone 5S has more feature in it then the 5C. The 5c is basically a iPhone 5 but with a coloured hard plastic backing up.


The iPhone 5s has a touch ID sensor so u can unlock ur phone with ur fingerprint. It has a dual flash LED for your back camera. The specs on this device are a bit better then the iPhone 5C..


You can compare it on the Apple site below.

https://www.apple.com/ca/iphone/compare/