The managers don't know that information unless they have concrete information which most don't. They tend to say that to customers to calm them down and stop asking. Same was said to me last year a day before the launch and barely anything came.
I had a hunch it was said to try and appease me... That was why I put "For what its worth"... LOL. I am on the phone with Business Support now... Getting much more satisfactory assistance right now... Still trying to sort things out, but I have a great agent.
Well, as I saw some of you having your reservations cancelled because of that business account "confusion", since I got a "Public service employee" rebate, I asked what's happening with my account.
Well, I just learned that I got tagged as a business client. So it looks like I'll get my reservation cancelled pretty soon.
So I decided to make a new reservation in advance with rogersdirect. And like you said, trying to log back in is a pain in the "derrière". The "lost password" system was also useless. I was able to correctly reset my password with Edge. The official browser support is abysmal.
So yeah... I'm #7 for a i7 jet black 128gb (general system) and #439 for a i7 matte black 128gb (rogersdirect). The first to get processed wins.