Hello @courtney23 I have also had the same issue in that one tells me the prices and the next time I call I am informed that that information is incorrect and no way so they up the plan. Getting frustrated as they do NOT care. It just irks me that I get told to go to a Rogers store to get the IPhone and how I will get my phone when they have no idea what they are talking about. I really wished these call centres were better trained. I now tape all telephone conversations because writing down information they give and reference means nothing it seems.
So guys, Im an employee a company that ordered these phones (I ordered jet black 128 iphone 7 +) through the reservation system. I have been asking my boss constantly throughout the 4.5 months wait what is going on. He finally had time to contact them yesterday and had a lengthy 2 hour conversation. The entire time the company was waiting on these phones that were supposed to be "PROCESSING" was actually in fact CANCELLED the week it released. How can Rogers a billion dollar bluechip company have such a fail internal system to handle orders.
My boss had to go through 2 tiers of supervisors to get to the bottom of this. Externally to Kiosks and lower level rogers employees, they see that our order is PROCESSING. However the internal system which only supervisors and higher level rogers employees can see it shows CANCELLED. This was the most ridiculous thing ever. They said we will get our phones in 2 weeks only because we called and made a fuss about it. So for most ppl that are still waiting on their corporate iphones, I suggest getting their bosses call in and find out the root of the order. Cause obviously just by calling call center and kiosks staff. they will not know the real status of the order. Hope everyone gets their phones.!
Hello @Meowmix Yes, when I called them and spoke with a Rep I informed them that the shoe was on the other foot and I was recording the call because I was tired of the lies. The Rep said no problem so no I would never tape without informing them like they do. Still though it means nothing to them.
I am beginning to think that Rogers is just not interested in handling the 7 Plus and hoping that we will abandon the iphone for the Google Pixel as they seem to be pushing it. Just a thought.... Perhaps they cannot make as much $ on othe Iphone 7 Plus as they can on the Google Pixel? Something just does not add up....
Rogers must have got a big shipment. I am a corporate customer, was #17 for the past 3 weeks.
Status changed today to "In Progress" and then "Order in Progess (Activation)"
Hopefully ships soon with no issues as i'm still on an older corporate plan.
I ordered the Plus Matte Black 128Gb as well. My order status has been 'In Progress' since I started and I only moved one spot from yesterday, now at 246 out of 500. When I spoke to the rep on the phone she said 'People that order that phone will get it in 60 days but you might not.'
What am I supposed to do with that? I'll be waiting longer than the new people that order their phones. Real great service. Top knotch. I will definitely reccommend Rogers to everyone. Ugh.
I wanted to drop back in to thank everyone for the follow on responses... I've tried several times to sign back in but the site wouldn't let me... I'm SURE it's just a coincidence (haha).
So it looks like the skies have opened and the angels have started singing because I got an email this morning saying my order status was "Shipped".... about 6 weeks from my order date.
I don't know if this means another 4 weeks for it to arrive but I'm hoping that living in the downtown area will mean a decent turnaround. It just feels awfully good that I may be able to make phone calls without my phone being plugged into the wall soon...