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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Alkutraz

No one knows what the real reason is. At this point honestly it seems weird but i want to know what's going on my self. Asked this many years.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

teresab
I Plan to Stick Around

Interesting that you ordered a week ago a 7plus rose gold and are #3 as I had quite a lengthy conoversation with them and am #14. My order was mid-November so to me the # means absolutely nothing as we are all being fooled.  I have checked various wireless stores, Rogers Corprate and Plus as well as Best Buy and they are all saying the same that they are not receiving the 7 plus?  Just dont know what to believe....

 


@Sammy87 wrote:
Hey everyone. So I debated for awhile if I should upgrade to the 7plus. I reserved today for the 256 rose gold. Now. How long have the wait times typically been? I'm currently at number 3. Also... is there supposed to be a 7s or 8 release early next year?

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @teresab

7 Plus Rose Gold but was it the same GB as yours? Also due to Apple taking 85% or more of the stock to their own stores, yes there are many places that don't have stock but some stores do.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

David881
I've Been Here Awhile

Has anyone received their iPhone 7 Plus lately?

 

All of the apple stores are now in stock, my reservation number hasnt changed.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @David881

My buddy with Telus is still waiting but even at Apple this morning when I went the Apple store at Eatons didn't have any black Plus models.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

navster
I Plan to Stick Around
No still sitting at #8. Rogers told me they would remove my corporate code and I could call around myself to the Rogers stores and get an iPhone 7 plus and then they would put the code back on. Yet no carrier has iPhone 7plus so I don't understand the thought process behind this? Yet Apple stores have lots of iPhone 7 plus' and we can't go in since they are not allowed to touch corporate accounts. BTW I reserved on Sept 9th. I tried escalating the matter to the management office and was told I would receive a call from a supervisor within 24hrs. That was 2 weeks ago and no call from supervisor. They don't care!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @navster

Again Apple takes most of their devices to their own stores instead as we said before. Unfortunately it seems like something is going and no one wants to say what ( within Rogers).

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Ben33-3
I've Been Here Awhile
Just ordered a MatBlack 128gb 7plus at 1:30pm today and they said it will be delivered next day Friday...

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

navster
I Plan to Stick Around

After talking to Rogers and the lengthy time of waiting since sept 9th. They made the exception to remove my corporate code so I could go get my iPhone 7plus matte 128gb from the Apple Store. So I went and picked it up and called Rogers back and they put the msd code back on after wards. Finally!! 😁

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Ava_Dahl
I've Been Here Awhile

** I apologise in advance for not quite following the plot to this non-riveting iPhone 7 drama... **

 

My company ordered my phone a month ago (a Rose Gold 7 Plus 128)... and while I don't know where I am "in line" the status still says "ordered" according to my tech person... that's all they know. Apparently I can't even choose an older in-stock model now that my 7 Plus has been ordered so this whole little scenario is total poop.

 

I ordered the new phone because my current 6 Plus is limping and gasping (and you know when iPhones go, they go hard!)... If I am reading this thread correctly, there are corporate customers who ordered a 7 Plus back in Sept and STILL don't have their phones?! And we can't even find out when the heavens will open and drop new 7 Pluses down?!

 

 

 

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Ava_Dahl

That is correct. There are many with corporate and business reservations still waiting since September / October. Unfortunately there is no way of finding out when they will actually just give them the devices.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @navster

Glad to hear that worked!:)

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

teresab
I Plan to Stick Around

Its been now 2 months and the Roger stores do not get the iPhone 7 plus unless a customer orders one and then they cancel. If that happens, then an iPhone 7 plus is available so everyone I have talked to even the loyalty dept are all call centre people that have no clue about how the sales works! It totally is ridiculous as there are over 1500 people I believe I was told are awaiting phones here in ON? We should be able to or Rogers should be able to just go to the Apple store and get our orders!!!

 

If you want to go to the Apple Store we can, however, we have to outright purchase the phone so what is the point unless one goes to a better plan that what Rogers has.  Perhaps I will look into some other plans and just leave Rogers altogether....

 

 Let us know because I think they are telling you a fish story.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @teresab

That is correct but some stores did get some units in but only 1-2 units and different models. I got a iPhone 7 Plus JB 256GB October 15th I believe at my store and the store had 2 of those units in stock for walk ins. They also had a silver and Rose gold but all got taken within a couple of hours. Same store got a iPhone 7 Plus JB 256GB and a 128GB yesterday and got sold within an hour of both. They haven't received thar color since November.

Some store got lucky and got stock but most never got any. It seems weird.

I agree with the reps need a more training on this matter.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Ben33-3
I've Been Here Awhile

Massive training! 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Ben33-3

Agreed!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

courtney23
I Plan to Stick Around

Well you guys, to keep you updated, I have moved to 297 on the list. I am probably going to call this weekend to remove the corporate code and pick my phone up in stores (the matte black 7 plus 128gb) it's been available since before Christmas, my local apple has lots of stock (isn't that swell, ugh).

 

I will let you know how it goes.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @courtney23


Yes please keep us posted! Hopefully it works out for u!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

David881
I've Been Here Awhile

Were you able to do this? 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @David881

Some locations which have stock and the code is removed off of ur account temporary could do it. Call in and have the code removed, go to store and upgrade and then add code back.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

courtney23
I Plan to Stick Around

UPDATE: Called to ask them to remove my corporate code, the one lady was completely rude and told me I didn't have a premium + tab and would need to pay 530 for the phone when I was looking directly at my account and it said premium + but she decided to just look at the rogers website and told me premium + tab plans had more data now so obviously I do not have a premium + tab plan. Well, I changed my phone back in September and they clearly have changed the plans so she just didn't bother to do any research and was the most useless agent I have ever spoken to in my life.

 

Called back again after, spoke to someone else who informed me that I did in fact have a premium + tab plan and would only have to pay $480 for the phone however if I removed the corporate code and picked it up at apple, I would not be able to re-apply the corporate code for 3 months. So essentially the phone gets jacked up in price via my phone plan because they refuse to re-apply the code asap.

 

Thinking of switching to telus as the customer service at rogers is the most horrendous thing I have ever dealt with.