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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @World_of_Noise

Its gonna be a bit hard but i would suggest calling the business line and asking them on how to do it.

Glad you got it though!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

navster
I Plan to Stick Around
I reserved a phone on the 9th sept 7+matte black 128gb. Started at 64 and have been sitting at 25. Called roger numerous times and was told it takes about 5 weeks. It's been about 8 weeks. Yet all the Apple stores have the 7+. Black matte 128gb and they won't touch corporate accounts. I'm getting frustrated

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @navster

Actually to correct you, Apple stores do NOT have them. If you go on the Apple Canada website you will see the Jet Black and Matte Black Plus models are shipping out 2 days before Christmas. The stores may get one or two but not much stock and it's limited. You can see that as well on their website.

Sadly Rogers gets what Apple sends them. They have no control over this.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

navster
I Plan to Stick Around
Hi Meowmix
I use http://www.istocknow.com/live/. to track inventory at the Apple stores. I walked into the Apple Store yesterday and purchased an iPhone 7+ matte black 128gb for my gf. Yes their site says dec 23rd. But if there are supplies you will also see pick up today on there web site

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @navster

Yes that is correct but the date given by Apple is December 23rs at this point if anyone wants to buy it from them online. Again Apple gives 80-85% of their stock towards the Apple stores and online site. The rest goes to the carriers which is a slim chance on getting the popular models. Unfortunately no carrier including Rogers can do much.

As for that site. 95% of the time it shows that there is no iPhone 7 Plus available. I have numerous times checked this throughout the day as well. Only once a day might show small stock, then 10 minutes later it's gone

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

navster
I Plan to Stick Around
Last 2 days the Apple Store in Vancouver have been fully stocked except for the rose 128gb. Like I said I purchased one yesterday for my Gf. If it wasn't for the corporate account I could have picked one up from them yesterday since they renew rogers accounts.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @navster

That explains it. All Apple stores in Ontario haven't gotten any. So seems like BC Apple stores got a good stock. Again nothing can be done. The Apple stores can't access some business and or corporate accounts.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Alkutraz
I Plan to Stick Around

Is there some way for me to get my reservation number? I am waiting for an iPhone 7 Plus 128 GB Matte Black, but I am with my company's corporate plan. I asked the person who orders phones for my reservation number and he told me he did not know it as he sends it to a 3rd party vendor who orders from Rogers for our company. Can I possibly do something to get my number in queue?

 

Also btw, currently there is stock on the 7 Plus Matte black 256gb at SQ1 Apple Store. I checked a few days ago and it was stocked on all phones in the SQ1 store. So you cant say that Ontario has no stock, its just a matter of when you look at it I guess.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Alkutraz

They only have 3 left. I just called. 1 of them was a cancellation of a order they got. So in reality they only got 2 in stock on just Matte Black. JB is rare to get which many want. They CURRENTLY don't have any other colors or models in Plus ones.

As for your question, unfortunately no. Since its being ordered by someone else, there is no way of getting you the number unless they have it. That's how it works sadly.I

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Alkutraz
I Plan to Stick Around

Thanks for the reply.

 

2 or 3 in stock, is still iPhone 7 Plus's IN STOCK :).

 

I have seen Jet Black available in that store (and every other color in the multiple offerings of storage) before earlier in the week, its just a matter of when you look at the istocknow website. They receive more than 1 shipment a day to their stores sometimes.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Alkutraz

Yes i said that before in other posts as well :). Glad they are getting some sort of units in though. Seems only a small fraction of units are coming in only.

Re: Apple IPhone 7 / 7 Plus Reservation num

djpepsi1
I've Been Here Awhile

Hi,

 

iPhone 7 Plus 128GB Matt Black Reservation waiting period

 

Its been 2 months already since I reserved the iphone 7 plus and still didnt recieved it. How can i see my spot number?

Re: Apple IPhone 7 / 7 Plus Reservation num

Meowmix
I'm a Trusted Advisor
Hello @djpepsi1

You can log into My Rogers -Products And Services -Device Reservation. Pick the number you are looking for and your account number as well prior to doing this.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mallain
I Plan to Stick Around

Good news for all the corporate customers who are being shut out by Rogers on this upgrade. I have been told from the start that the stores cannot, under any circumstances, perform upgrades on corporate accounts, but it turns out they can. After months of waiting and a lot of emails between my account rep and the local store manager, I finally got my 7+ 128JB at the store, and canceled my reservation which was sitting at #58 of about 420.

 

You need to talk to your rep and get your ‘price plan code’ and whether your plan is an ‘in-market corporate plan’ or not. The stores should be trained on how to do the corporate upgrades by now, but if not, you could probably ask them to contact the manager at the Mountain Road store in Moncton NB for instructions.

 

Good luck

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mallain

Glad to hear it worked out!.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

roni2915
I'm Here A Lot

I FINALLY HAVE THE iPHONE 7 PLUS 256GB JET BLACK IN MY HANDS!!!!!!

 

I placed the order on 29-Sep-2016, and was told by Rogers sometime in end of October that my order got cancelled. (I went through a corporate store in Richmond Hill, ON - So Rogers had no idea about my pre-order yet I was adviced that it got cancelled).

 

I was not sure if this was the case and and didn't know what to do as the email address I pre-ordered from, showed no pre-ordered devices. Hence, I finally decided to place another order for the Matte Black (thinking I would get it a bit faster). I did this on 24-Oct-2016. Started with #29 and came to #6 till today.

 

And yesterday, I get a text frm the wireless store that your device is ready to be picked up. I was wondering if its the matte black as the status was still at #6. I went today and they said they recieved the original Jet Black, and I decided to keep it.

 

I ended up cancelling the Matte Black order and now I am a proud owner of the 256GB JET BLACK.. Man this thing is GORGEOUS! Almost feels like I have to take care of it so much to avoid all the scratches/micro-abrasions 🙂

 

REGARDLESS, I AM VERY HAPPY..

Just in case you are wondering, it took almost about 2 months for me to recieve the jet black 256gb model. 🙂

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @roni291522

I am glad you finally got your device!!! 🙂

Re: Apple IPhone 7 / 7 Plus Reservation num

modufour
I Plan to Stick Around
Same thing for me and I'm number one in line for two months!!!

Re: Apple IPhone 7 / 7 Plus Reservation num

Meowmix
I'm a Trusted Advisor
Hello @modufour

Hopefully you got your device! Enjoy!

Re: Apple IPhone 7 / 7 Plus Reservation num

navster
I Plan to Stick Around
Yes hopefully this year

Re: Apple IPhone 7 / 7 Plus Reservation num

modufour
I Plan to Stick Around
No still waiting...