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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

As I see it, this time around reservation system is not working for those still on it.   My advise is to do some leg work by checking around stores and you may find the phone you are looking for as open stock is going out to stores. You can also ask them to do a store search.  If you find it, do your upgrade then cancel your reservation.  

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @twilcox99

That is correct. The store could do a store search but some won't bother. Then ask again to do one. The problem is that some may be golding the devices for their friends or other customers which have asked to put them aside ( you can ask the store to put a device on hold for 24hrs).

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Qubit
I Plan to Stick Around
My status changed to "In progress" today I was 49 in the line for a 7+ 128 Gb Matte balck!

hopefully I'll get it soon!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Qubit

Glad to hear!!!:)

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

writergal
I Plan to Stick Around

Nope, no change for those of us waiting for a JB just yet...

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

alty
I've Been Here Awhile
I've had the status of "In progress" going on 9 weeks now! and I am 11 of 468 in line.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @alty

Business and Corporate customers reservation statuses are very different then regular consumer ones.

So your In progress status isnt the same as the one for someone else.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Qubit
I Plan to Stick Around

Hi,

 

That's true... the moment I changed to "in progress" I stopped seeing my position in the line. Also, does anyone know how long it took on average for people to move from "in progress" to the next status?

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Qubit

All consumer reservations will lose their number when IN PROGRESS status. Business and Corporate have different statuses.

It normally takes 1-3 business days for them to change to Shipped.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Qubit
I Plan to Stick Around

Thanks for the quick answer! I will keep this thread updated on my case. 🙂

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

well - mine has shipped... however... it also says that my shipment confirmation email will contain a tracking number - which it doesn't. that's just stupidity.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @lucdumont

If you read some of my posts, you would known that most reservations if not all didn't get a tracking number. Rogers took that down last year. However they didn't remove the wording off of the email or site. Some users ( only a couple) ever got the tracking number after they stopped.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Qubit
I Plan to Stick Around

Mine has shipped too. I have read about people not receiving a call from the store they had it sent too.

 

Do you konw how many days I should wait before calling teh store to see if they got it?

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Qubit

That is because many don't know that the store is busy or low staffed. Also the morning crew which receive the stock, put it in the back so the night crew might not know.

Anyways i would call this afternoon. Wait a few hours AS UPS tends to be late sometimes.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Well - then Rogers should remove the misleading text that creates a false expectation. All of the things I've mentioned about this process have further convinced me that Rogers cares very little about the overall customer experience. And please top making excuses for the ineptitudes of this carrier.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @lucdumont

No one is making excuses. Please don't come here and assume :).

As is said before the reservation system has faults and i do agree with that but it does work in some ways.

Anyways you got ur device shipped out. So now u can give the store a call and see when it's in.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

writergal
I Plan to Stick Around

Any news on JB 128 GB deliveries for the plus?  As in will we see a move soon?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @writergal

As you know, no one knows when the next shipment come into the warehouse. It could come this week hopefully.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nomadman
I've Been Here Awhile

@Meowmix wrote:
Hello @nomadman

The last message you read is the latest post. The first post i made was fine 2 weeks before the launch happened.

Anyways Rogers and all carriers open the pre orders / reservations due to manufactures asking them and also carriers doing it. Even Apple is having hard time getting Plus models too. Believe me it's hard.

Well, I'm quite happy now! Shortly after I made my post, I called Rogers just to confirm that my order was still in the system. I think I got someone in the Wireless sales dept. The guy I talked to confirmed my B/O status but said there wasn't much he could do and couldn't even give me an ETA. So, before I went to bed I thought I'd check it again, more out of habit than anything else. Low and behold, the Status had changed to "In Progress" and yesterday evening I got a text and e-mail saying that it has shipped. Awesome! Now, I hope it doesn't take too long to ship but I'm expecting it in the next few days. I should have phoned before. Maybe they looked at my account and observed that I'm a long time, good customer, and they expedited it somehow. I have an iphone 5 that I've dropped a few times and the screen is partially shattered. I need the new phone. Not only for business but like most people, the smart phone contains so much valuable information and allows me to do so many things that I'd be lost without it. I'm really looking forward to the 7+ and as an amateur photographer I think the camera is going to be a huge upgrade.


@Meowmix wrote:
Hello @nomadman

The last message you read is the latest post. The first post i made was fine 2 weeks before the launch happened.

Anyways Rogers and all carriers open the pre orders / reservations due to manufactures asking them and also carriers doing it. Even Apple is having hard time getting Plus models too. Believe me it's hard.

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @nomadman

Glad to hear it for changed and now shipped!!!:)

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

haoy7
I've Been Around

Hi,

 

What are the different statuses for corporate and business?

I ordered the day of and have been stuck in the -In progress(Pre Fulfillment)-status 😛

 

Moved from 157 to 92 in 2 months...