Things are starting to look I guess, after a month it better be. But on Oct 28, I moved to IN PROGRESS, then on Oct 29 I moved to SHIPPED. So I hope I get my device some time next week.
For those who don't know, I am on CORPORATE side, was position 13 for iPhone 7+ 256GB in Black.
I hope everyone else's order starts moving too.
This time I found that the Reservation system failed in a big way. Tried to log a complaint on this but could not seam to do so from calling in. From Customer service got a bunch of wrong answers (like stores have access to the resvation list and will call you if they get a phone - they dont and wont unless they get your reserved phone) and they also could not resolve this and referred me back to the store which they could do nothing.
Here is the issue. Being on a reserved list should put you ahead of anyone not on the list and I would expect Rogers to fullfill this first as you have loyal customers in a queue waiting for their device. But as I found out Rogers stores are getting phone to sell ahead of anyone waiting. After a week of running around stores I found my device (same one I had reserved - also during this a store serach was done and same phones were found at stores accross Canada - why is this?) . As for my reservation - I am still on the list (whcih I just cancelled). So if the resevation list was proper I should have got my device prior to any shippments to Rogers stores.
Therefore I find this resevation list to be a fail. Why offer it to cutsomers if you are going to bypass it.
Very upset and fustrated on this. For future I surgest you review and correct this. Also, I would start fullfilling reservations rather then sending out phones to stores.
For anyone reading this who is waiting for their reservation. Start checking stores if you want your new phone.