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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charles1977
I Plan to Stick Around

So it's now officially 2 weeks and i'm still sitting "in progress".

 

i now officially believe "In progress" can also mean "we anticipated inventory to come in, but it didn't happen".    

there's no other explanation why it hasn't shipped yet.

 

i just hope that when inventory does come in, that they don't forget about us "in progress" folks because this is definitely a first time this has happened.  otherwise we going to be hanging in progress indefinitely.

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @charles1977

As I'd Sid before this happened before with other devices but it's rare to happen.

Seems like the system prematurely either changed the statues as they thought they would get then in or something is happening.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charles1977
I Plan to Stick Around

probably a system mess up somewhere because there were two of us sitting at #2 and we were both on consumer side and we both went in progress at same time.  he got his phone, i didn't.  

 

tim cook doesn't expect catch up to demand until 2017.  

looks like everyone won't get their iphones for christmas.

mine as well screw it and wait for iphone 8.

 

how do i get my $40 back if i'm sitting in progress forever.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @charles1977

Once it ships out it will be refunded back. They can't give u a refund unless the status changes. Hopefully it's soon.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

iiLtnGeneralzZ
I Plan to Stick Around

Finally, after being in position 13 for the last 4+ weeks on the corporate side, my account finally went into "In Progress" for my iPhone 7 Plus 256 GB in Black.

 

I originally bought a 7 Plus 256GB in JB at the Apple store. I still have it, so if anyone is still looking for one, PM me. It is still new in the box, never been opened.

 

(P.S: don't know if posting about getting rid of my phone is allowed, if not I'll be glad to edit this @Meowmix)

 

@roni2915 I believe I know which store you're talking about, and they have not gotten any "apparently". My mom also works at Magna, and we go through that same store also. Which is unfortunate because when I got my 6 Plus I was able to upgrade elsewhere. Nowadays we can't due to people to commit fraud and now our accounts are on stricter policies.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

rich81
I've Been Here Awhile
After 2 weeks of being In Progrss my iPhone 7+ JB 128GB has shipped.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @iiLtnGeneralzZ

Yeah you are fine on doing that 🙂

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello@rich81
Glad to hear!!:)

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Docrob29
I Plan to Stick Around
Alot of the 7+ are coming out november... I dont know about the JB since its a heavy annoized finish.....

If you order a JB 7+ you will be waiting for awhile.

Most of the Matte colours should be out soon since the screens are in high demands

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

wow thats awesome... hopefully the status changes to "Shipped" and you get your device fast! 🙂

 

I just checked mine and my number went from 26 to 12 for my iPhone 7 Plus 256GB Matte Black! YAYY!!!

 

 

My initial order was for iPhone 7 Plus 256GB Jet Black, which apparently got cancelled automatically so I had to place a new order. I hope I dont regret changing my decision from jet black to matte black.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ziglaub
I Plan to Stick Around

@rich81 wrote:
After 2 weeks of being In Progrss my iPhone 7+ JB 128GB has shipped.

wow really huh?

 

How is that possible if I was ahead of you #54 before being "in progress" and mine is still "in progress" for the same model?

what area you live at?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ziglaub
I Plan to Stick Around

yay!!!!!

 

never mind lol, I just got a text message saying my device is shipped!

 

FINALLY!!!!!!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ziglaub

Glad to hear yours shipped out!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ziglaub
I Plan to Stick Around

@Meowmix wrote:
Hello @ziglaub

Glad to hear yours shipped out!

Thanks @Meowmix

 

I hope it wont take another 2 weeks again or even more until they ship it to the store.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ziglaub

Well if it's shipped out then it should shipped out. Most likely if u don't get it tomorrow then Monday it is. Call the store tomorrow afternoon and see if they got it.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Docrob29
I Plan to Stick Around

Sooooo, I've called my store today to inquire if there any iphone7+ instock... Surprisingly there was acouple 128gb Matte Black at 333 king st e. 

 

So I've picked up my phone and cancel the one I was waiting for. 

 

In other words the Reservation system is kinda broken?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Docrob29

Thats great. Again it seems stores are getting some devices in but most are waiting for the JB which most stores never got any but some only got 1-2 JB since launch.

Glad u got ur phone though. Hopefully the start getting more in. The reservation system does need some fixing.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Docrob29
I Plan to Stick Around
When I talked to the employee, they mention that they had 128gb Iphone7+ for well over a week...... and it wasnt reserved....

So I taken it in my own hands and went from 127 to 1.

So thumbs up, Loving my new iphone as well my new (old) work phone lol. Gotta reused the Iphone 6.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Docrob29

Hmm then I don't know. Well atleast you got it!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Feelix
I've Been Here Awhile

Quick question.

 

Can i use the nano sim card from my rogers locked iphone 5 and put it into my unlocked iphone 7 or should i get a new sim card from Rogers ?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Feelix

You do not need a new bank sim card. The sim card you have will work fine. It's really up to you if you want to pay the $9.99 + taxes to get a new one but your old one should work fine.