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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

gideons10
I've Been Here Awhile

Can anybody help me with this?

 

I receieved a message from rogers saying my phone has been shipped. It didnt include a tracking number. Will I receive another message from them with the tracking number?

 

Thank you

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hello @gideons10

Unfortunately they don't give UPS tracking numbers out anymore. So you would have to wait until the store gives u a call where u reserved it to go too.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

gideons10
I've Been Here Awhile

thank you!!

 

usually takes about 3 days to ship right?

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Staveros
I Plan to Stick Around

@Meowmix wrote:
Hello @Staveros

If u feel like the company isn't giving you what you want, u have a choice to leave. Unfortunately for many, they can't due to their business and or corporate accounts.

Thanks @Meowmix. I'm fully aware of my options, but I would think that a business like Rogers would show a bit more appreciation for its current customer base.  

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Staveros

Oh is agree with u on that. They need to flexible a bit more and give more insight

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Docrob29
I Plan to Stick Around
See now this is the funny thing, I've been at 141 for nearly a week and half.... it's concerning me that my upgrade is going to take another month to arrive.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Docrob29

Again depends on stock but honestly it kinda seems even the Apple stores aren't getting many either. They are opening up the sales for the iPhone 7 and iPhone 7 Plus in other countries this week. Germany, Israel, Italy do not even have units yet and many are waiting in the pre order listing.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charles1977
I Plan to Stick Around

hey meomix,

 

Do status changes to "shipped" happen only between the same hours as status changes to "in progress?

 

Between 4pm and 11pm eastern time?

 

or can it happen at anytime?

 

still no status change to shipped today.  business day #6 coming to a close.  looks like another weekend without the phone.  so frustrating.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @charles1977

They do them after 2pm EST I noticed on all reservations until 1am.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Docrob29
I Plan to Stick Around

Well.... I just checked now... Finally drop 3 spot but.... its not like a big drop.

 

I wish they done a global release instead of opening up per country.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Docrob29

That would have major problems as no country or city would get any and Apple would be doomed lpl.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Staveros
I Plan to Stick Around

Well, I just hit the 8 week mark. Still sitting @  20 and I haven't budged in a good 2 weeks. I'm not going to lie, but the selfishness happening on Rogers end right now is mind boggling. They still haven't allocated ONE SINGLE iPhone7 + to corporate!  

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

writergal
I Plan to Stick Around

I've been sitting at 7 Open (consumer) for the past week and a bit - basically since the big jump.  :S

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Qubit
I Plan to Stick Around

Yeah, I'm on the same boat, only sitting at 65 since the big jump. Wondering when they will the next batch arrive

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @writergal

Have you checked any Apple store or Rogers stores to see?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Qubit

It could arrive at any time it seems. Hopefully Apple sends more out.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

rich81
I've Been Here Awhile
On the consumer side I went from 68 to In Progress on 10/13/2016 for the 128GB Jet Black 7+. Figured it would have at least shipped by now.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charles1977
I Plan to Stick Around

Rich81,

 

I'm in the exact same boat as you.  i was #2 for the 128GB jet Black 7+ and went in progress on 10/13/2016 as well and i'm still waiting for it to be shipped as well.  A few people in the same line as us have received it already middle of last week.  

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ziglaub
I Plan to Stick Around

same thing here guys, was #54 until the 13th of Ocrober and since then im still "in progress"!!!!!!!!!!!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Staveros
I Plan to Stick Around

@ziglaub wrote:

same thing here guys, was #54 until the 13th of Ocrober and since then im still "in progress"!!!!!!!!!!!!


That's Rogers toying with you. What part of you not getting that phone makes any sense?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

writergal
I Plan to Stick Around

@Meowmix

 

At this point, I might not bother.  If I were at, say, #38, then yeah, I definitely will.