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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

toto456
I Plan to Stick Around

I've checked many stores up to a couple of hundred kilometers away. No store had a JB iPhone 7 plus. Been checking for weeks at 8 am

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

toto456
I Plan to Stick Around

So does in progress mean that it shall be shipped shortly? I've been at open for 5 weeks for a JB 7 plus 128 GB. Rogers confirmed that it's 6 weeks for this device. Next week is D-day. Ordered it on the 9th of September. 9 AM

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

toto456
I Plan to Stick Around

What do you mean it took you 2 days and 7 hours to get the last JB 256 from the store? You count hours as well for you to actually get the device? Lol! Where do you live? I'm in Quebec. Been on Apple's website at 8 am for 3 weeks. I've skipped some days though. Never seen any JB 7 plus. I could have reserved it in any other color. But stuck to my guns for the JB. The finish is absolutely stunning! Rogers confirmed next week it's in my hands

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Lonnie1313
I Plan to Stick Around
My buddy on telus got his 7+ 256 jet black a week ago and he didn't even pre order it. They have them in stock and Apple has them also. My mat black 128 7+ is now in progress finally with Rogers. I called telus and if I was to sign with them they could have a jet black 7+ to me within 2-3 days. Not sure what the Rogers stock is on that though. Apparently the Rogers reps can't check Rogers stock. Telus reps can. He told me exactly how many of each model they had and could ship to me immediately. Hopefully my 7+ gets shipped on Monday so I have it by the end of the week.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello@toto456

Lol no. There was a issue with my account returning the Note 7 Which took thay many hours at the store. So the store had to hold the iPhone 7 Plus JB 256GB for me for 2 days. The store manager had 3 of them at first. One was reserved but the guy didn't show up to get it and it was over 10 days. The store rep bought that one. Then the other one was sold to a walk in and the last one was given to me due to issues that were going on and I asked them to put it on hold for me.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys!

Whoever got the Plus model or even the normal iPhone 7 I would highly suggest getting the Otterbox Statement series case and also the balkin glass screen protector. Costed me $101 for both at the Apple store but it feels way better and also the case is half see through!

I went into the Apple store at Eatons center and they had no Jet Black models in the Plus and we're very surprised I got mine at a Rogers storelol . I showed the guy the thread here and even he is waiting for one from Rogers as well. He might buy one from Apple if he can.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Lonnie1313
I Plan to Stick Around
I'll just use an Apple leather case and glass screen protector. I've had that combo on my iPhone 6 for two years and it's still mint. I'm not a fan of the big otterbox cases.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Lonnie1313

Otterbox is good for if u work in construction, retail and such if u drop ur device from some high feet. The leather case is great but damages easily as if u drop it on any sharp per say it will be scratches and maybe some rips. Noticed that on my Leather iPhone 6S Plus case.

The Glass screen protector you will use is the same i am using. They only have that one and a normal screen protector at this moment.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Just got mine delivered about an hour ago. 128 jet black plus. It went into "in progress" on Thursday and I was at 78 I believe. QMS sent me a text around 2pm today and said that the phone was to be delivered today between 3:30-10pm. So yes they deliver on weekends.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Catski22

So now they stopped using UPS it seems now. So QMS is sending them out. That is good to hear!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ziglaub
I Plan to Stick Around

@Meowmix wrote:
Hello @Catski22

So now they stopped using UPS it seems now. So QMS is sending them out. That is good to hear!

I told you they ship on weekends too, you said they dont!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ziglaub

If you read all the reservation threads I have made for the past 4 years never once did they do this and use someone else. It was always UPS.

So am i sorry if I did not know that and I am sorry for the incorrect information but you have to understand that this hasn't happened before nor has Rogers official said the they would have shipped devices with QMS.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

I wasn't sure if the text that I received was fraudulent, being Sunday so called rogers.
They checked the reference number and said that it's legit. The rep said that they use QMS for their weekend deliveries. This is the text that I received.
[1/2] Hi, QMS Driver Richard is delivering your Rogers or Fido order between 3:30-10:00 pm today. ONLY If you will NOT be home, plz TEXT 6473283093 to [2/2] arrange a better time for you. You MUST INCLUDE Your Address and quote this Ref #xxxxxxxxxx
THX-QMS
Msg&DataRatesMayApply

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Lonnie1313
I Plan to Stick Around
It was mentioned about 100 pages back that QMS does work for UPS or something to that effect. Prob weekend and out of the way deliveries.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Lonnie1313
I Plan to Stick Around
I wish mine had shipped and maybe I would have it this weekend. Still in progress since last Tuesday.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Lonnie1313

QMS does not work for UPS. UPS is it's own delivery company. QMS is it's own as well. Rogers I guess uses two of them. One for the weekends and the other during the week days. You are thinking about those posts that someone else and u believe one other person got them from QMS as well.

http://www.qms-tor.com/content/aboutUs.htm

Don't you.. You will get yours this week!.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mudhead15
I Plan to Stick Around

I've been In Progress since October 5th. I wonder if I'm getting this phone or not. It's the 7+ JB 256GB, I was Position #2 since preorders went live. This all seems a bit ridculous.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bqureshi
I Plan to Stick Around

Are you corp or consumer?

 

We're on corp and have 3 different Jet Black models all in position #3 since pre-order day, all showing "In Progress - Prefulfilment" since the order was put in and no change since.

 

Anyone else on corp here that has made any progress other than moving up positions because of cancellations?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mudhead15
I Plan to Stick Around

Plain Consumer, so I have no idea what's going on.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bqureshi
I Plan to Stick Around

Well hopefully you have better luck than us on corp. From what i've been reading online, I'd say your more likely to get it before we are...

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bqureshi
I Plan to Stick Around

For the folks who have already recieved their Jet Black iPhones, care to share what your order number was and position number?

 

I'm trying to escalate with Rogers, although this is their own forum, they want an order to look up to confirm the info re: corp queue being ignored ...