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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Qubit
I Plan to Stick Around

Big shipment ahs arrived indeed!

 

I jumped from 748 to 66 for 7+ Matte black 128....

 

 

I hope I don't have to waiut another month to get it!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dx9
I'm a Reliable Contributor
Talk about Battery life on the 7 Plus. Picked up a JB 256GB Plus yesterday at a Rogers store that had one in stock. Was up extra early today at 3:30 cause of my dog. Take my phone off charge at 4:30 usually to go to to Work. Well I have never used a phone this much in a day cause I needed to setup everything and get my two emails setup and apps downloaded and everything. I put on 10 hrs usage on the phone today and by 9pm tonight I was down to 12%. Not a single phone I have had could come close to this. Battery life is phenomenal.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys!

Yes it seems a big shipment came!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @charles1977

Its the fact that the reps don't educate themselves with these type of things and confusion causes at the end.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

samsam1
I've Been Here Awhile
I ordered my 7 plus matte black 32gb a few days before launch, started at #42, i'm now #5 but my status is still "open". what a joke... at that rate my friend whos #110 for the same phone should get it in about 5 years

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Lonnie1313
I Plan to Stick Around
My buddy on telus already got his jet black 7+ and he didn't even pre order. I called telus and they have silver and gold 7+ in stock and black and JB 7+ I have to order but they guarantee under two weeks delivery right now. I'm still 601 on the pre order list from Rogers. I called them and they can't do anything for me. Funny how telus reps can check their stock and tell me exactly how many they have avail of each model. Rogers really drops the ball when it comes to customer service.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Lonnie1313
I Plan to Stick Around
Wow I just checked. Was 601 yesterday and today I am "in progress"! Thank god. Finally. I'll have it next week.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Impact9
I Plan to Stick Around

What did you order Lonnnie?  Are you on the consumer or business side?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Lonnie1313

Very nice!!!

I am picking mine up tomorrow night from the store. They had a iPhone 7 Plus 256GB Jet Black and they kept it for me on the side. Unfortunately they couldn't so the return of the Note 7 as the system was crashing. So tomorrow I am picking it up.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ziglaub
I Plan to Stick Around

anyone knows whats the average time to wait when youre already in progress?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ziglaub

It all depends but normally it's 2-3 business days. Sometimes a bit longer.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ziglaub
I Plan to Stick Around

does it include weekends?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ziglaub

No it does not.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ziglaub
I Plan to Stick Around
they dont ship on the weekends?

last time i talked to them they said they are!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

thewreford
I Plan to Stick Around

I am leaving these forums until next year.

 

I cancelled my 2 X iPhone 7 128GB JB phones.

I went to Apple today and picked up 2 X iPhone 7 256GB (Not JB)

 

Got tired of waiting.

 

Till next year my fellow Rogers users.

 

Best of luck to you all.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ziglaub

As i explained multiple times, no they do not. UPS does not pick up any parcels Saturday or Sunday.. Those days are off for them ( Saturday u need to pay more for that and Sunday they are closed.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

cici24
I Plan to Stick Around
I ordered September 9 right at 6am for the iPhone 7 plus 32GB gold as a new activation. Haven't heard anything about it then today I got a "bill" on the account I don't even have a phone for lol and it was for -22$. Did anyone else get credited or know why I would have?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @cici24

Have you made effort to call and ask what the credit was for?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

cici24
I Plan to Stick Around
Planning on doing that after work so I just thought I'd ask here if anyone else got one.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @cici24

Depends on everyone's account. Hopefully someone else got a credit to explain it but best is to call in and check it out. The bill also shows why a credit was given as well.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

cici24
I Plan to Stick Around
@Meowmix

I asked on the live chat and they said it was to waive my connection fee.