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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @jeffyjoe

Scarborough Town center. I called and put one on hold for my self for tonight

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Just managed to pick up a 7+ Black 256GB from Apple in Newmarket - thanks to iStockNow. I've been sitting at #34/452 for the 7+ 128GB JB and I have serious doubts that this phone will arrive anytime soon (there is VERY little 7+ JB inventory using iStockNow so by the time Rogers gets some, the 8 will be out). It's an hour and a half drive for me to pick it up, but, it's worth it to get this over and done with.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

jeffyjoe
I Plan to Stick Around

@Meowmix wrote:
Hello @jeffyjoe

Scarborough Town center. I called and put one on hold for my self for tonight

hi @Meowmix

 

i called right after you posted, they said they had one left, asked them to hold it, while i quickly drove 45 mins to grab it.. got there, waited in line 20 mins, he brought it out and it was a 7 jet black (not plus) he apologised and said he thought it was a plus...

 

how did you make out?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @jeffyjoe

Same thing.. Unfortunately I called another location which i am close too and they had 1 IPhone 7 Plus 256GB Jet Black. They are holding it for me until tomorrow.

I am doing a exchange from the Note 7 to the iPhone 7 Plus.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Staveros
I Plan to Stick Around

Awesome, I'm down from 22 to 20. At this rate I should have one by July of next year! Yippee!

 

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Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Kara-Lea
I Plan to Stick Around

Well friends, it's been a slice.  I was finally able to reserve a 128GB Plus at the Toronto Eaton Centre for pickup after work.  It is my first iPhone, so I am very excited!  I literally have been trying every morning on the reservation system, and never got lucky enough.  (I'd always think I had one, but then when I hit the final confirmation button, they would be gone).

 

I had a reservation for a matte black Plus with Rogers, but after visiting the Apple store several times, I realized that I preferred the Gold Plus. 

 

Does anyone know if the store will be able to transfer my contacts from an Android to my new phone for me?  Or should I be doing some prep work this afternoon?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Qubit
I Plan to Stick Around

Imagine me, I'm 728 in the line.....

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Qubit
I Plan to Stick Around

A quick question! how can you check out of how many people you are the 20th??

 

I can only see my position but in absulte terms, not relative to the rest of people waiting.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

jeffyjoe
I Plan to Stick Around

@Qubit wrote:

A quick question! how can you check out of how many people you are the 20th??

 

I can only see my position but in absulte terms, not relative to the rest of people waiting.


as far as i know there are at least two lines for each model/colour/size of each phone

this is Canada Wide

 

a corperate/business line

a consumer line

 

each phone model has its own, for instance; iphone 7 plus, jet black with 128gb is on two waiting lists - business and consumer

for an iphone 7 plus jet black with 256gb is on a different wating list (one business one consumer) and same with every other model of iphone.

 

so you being 20th means there are 19 people across canada that are ahead of you for that specific model

 

how they determine which one goes first, consumer line or business line?... who knows

that question no one here is really sure of

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

marwana71
I Plan to Stick Around

@Meowmix, I have a quick question.

 

I was checking my Rogers business portal to see the status of my order today, when I noticed that the search showed my order highlighted in purple and my place in queue disappeared.

 

Is this one of Rogers' portal anomalies, or does it mean something has gone wrong with my order?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ziglaub
I Plan to Stick Around

FINALLY!!!!!!!!!!!!!!!!

 

IN PROGRESS!!!!!!!!

 

WOOOOOOOOOOO!!!!!!!!!

 

STARTED # 150+, WAS # 54 EARLIER TODAY!

 

ANYONE HAS ANY CLUE HOW LONG IT USUALLY TAKES FOR THE PHONE TO ARRIVE TO THE STORE?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charles1977
I Plan to Stick Around

Was #2 for 7 plus jet black 128 GB at start of day and it's finally in progress.

hopefully, they got a big shipment so everyone behind me goes in progress as well.

until next year when the grind starts all over again.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

jeffyjoe
I Plan to Stick Around

@charles1977 wrote:

Was #2 for 7 plus jet black 128 GB at start of day and it's finally in progress.

hopefully, they got a big shipment so everyone behind me goes in progress as well.

until next year when the grind starts all over again.


i could quote you word for word lol

 

was at #2 for 7 plus jet black 128 at start of day (and for the last week) and its finally in progess (within last 30 mins)

 

charles1977 still not sure how we could both be #2 at the same time.. but that rogers for ya

-for anyone wondering, charles1977 and i both were on the consumer side

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Timcooper
I Plan to Stick Around
Started #146 on launch day. Dwindled down to #6 for the last three weeks and finally in progress. 7 Plus 128gb black

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charles1977
I Plan to Stick Around

jeffyjoe,

lol who knows, but since we both getting our phones now, guess it doesn't matter.

 

or maybe there's 3 lines.  i think someone mentioned it earlier.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Impact9
I Plan to Stick Around
Which phone did you order and are you consumer or business?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Impact9
I Plan to Stick Around
Hey Charles, were you on the business or consumer side?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Burrcold
I Plan to Stick Around
My reservation for pick up in store changed to "shipped" last Friday. I don't have a tracking number or anything yet. I figured once it was shipped it would be 2-3 days at most.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charles1977
I Plan to Stick Around

impact9,

i'm on the consumer side.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charles1977
I Plan to Stick Around

burrcold,

that's happened to me before.  

in prior years, my status would say shipped but i didn't get a tracking #, nor did i get a call from the store.  so i went to the store anyways, and they had it there.  

my advice to you, just call the store and see if they have it.

morale of the story, don't rely on rogers employees.  be proactive.  if you don't, they'll sell your phone away if it sits there too long and then you'll have to go through their highly knowledgeable reps (i say it with sarcasm) to complain.

i think meowmix knows more stuff than 90% of their staff.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Burrcold
I Plan to Stick Around
Thanks Charles! Just called the store and sure enough it was "sitting in a bin" whatever that means. I'm picking it up tomorrow! Finally geez!