cancel
Showing results for 
Search instead for 
Did you mean: 

Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

stanislavspon
I Plan to Stick Around

Great news! I had [open] position 57 for iPhone 7+ JBlack 256GB and now it shows [in progress] 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mallain
I Plan to Stick Around

Corporate JB 128 + moved exactly 0 places with this recent shipment. 

Yay Rogers!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

jdalpine
I Plan to Stick Around

Hey everybody. My pre-order number was around 470 a few days ago so I decided to call a Rogers store close to me. The agent said that they do, on occasion, receive shipments as well as carry excess pre-orders if no one picks them up after 3 days. I asked him if he had any available and he DID. They had a 7 Plus, 256GB Black. I was able to renew for two years.

 

Keep calling everyone. This is the last time I will ever attempt a pre-order through Rogers.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

iKenobi
I'm Here A Lot

I pre ordered an iPhone 7+ 128 GB black within an hour the day it come out, been waiting for about a month now its ridiculous , number 10 in line. I'm without a phone since July cause I dropped it in a river. 4 months without a phone. Im really growing out of patience.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

hthuynh
I Plan to Stick Around

Great now the rogers site keeps giving me this error when i login to check my rservation.... even when i try to log out of myrogers

 


Error 404--Not Found
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.4.5 404 Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

writergal
I Plan to Stick Around

My husband and I are 101 (Open) and 97 (Open) respectively as of this morning. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @hthuynh

Its happening with me when checking my accounts. Its a issue with the MY Rogers online.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

sumerrobis
I've Been Here Awhile

I was #5 for 7+ silver 128GB and it just went in progress today. Finally!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

marwana71
I Plan to Stick Around

These must all be on the consumer side. My corporate account oder for the 7+ 128GB Silver has not moved for two weeks. Still sitting at 18 out of 117!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

writergal
I Plan to Stick Around

Are all JB 7+ phones still open while other colours are moving into "in progress"?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

msvandenberk
I Plan to Stick Around

I was #36 on Launch day, dropped to #6 last week and just went "In Progress" for 7+ Black 32gb last night.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charlo1108
I Plan to Stick Around

Has anyone seen their status change to ship in the last day??

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

pjaworow
I've Been Here Awhile

Still in line # 90 still open for 7+ 256 jet black 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

marwana71
I Plan to Stick Around

For all corporate account customers, the news is not so good! According to this article, we have at least 2 to 4 more weeks of waiting:

 

http://www.iphoneincanada.ca/carriers/iphone-7-preorder-rogers-telus-bell/

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Staveros
I Plan to Stick Around

Who's really surprised though? Again, Rogers has us corporate customers in the bag. I still find it hard to digest though...Not one, I mean still...not even ONE SINGLE device????

 

How does one makes sense of how this process works or is designed? Is someone on the business end sitting there thinking..."Man, what a great job we did with this!"? I'm guessing that has to be the case, because preorders have been an issue from the get go. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

msvandenberk
I Plan to Stick Around

Mine went to Shipped last night.

I was #36 on Launch day, dropped to #6 last week and just went "In Progress" for 7+ Black 32gb Wednesday night.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charlo1108
I Plan to Stick Around
So after being #2 since the first day for JB 7+ 128gb and not budging till Wed when it went IN PROCESS, it still hasn't been shipped out to my store and I'm leaving for a week out of town.. What a joke Rogers is.. Worse customer service ever

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

chuck12
I Plan to Stick Around

I got tired of waiting.  I got a rep to escalate for the cancelation of my "corperate" order and was able to do so.  Next day I reserved a device at the apple store.  Walked in.  Asked if they could attempt to upgrade, he couldn't.  I bought it outright.  Iphone 7+ 128GB Black.  Picked up a series 1 watch too.  Loving them!  Frustrations over.  I needed the phone before a trip so had to get rid of that stress.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @charlo1108

As you know, it does state it can take 1-3 business days to Ship out... So it could well ship out tonight for tomorrow or Monday for Tuesday.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

marwana71
I Plan to Stick Around

@Staveros

 

They may have us in the bag for the actual phone service, but are they not losing on phone sales? I am sure they must make some money on each phone they sell, so this frustration is causing corporate customers to cancel their orders and buy the phones directly from Apple.

 

Just does not make any sense to me.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charlo1108
I Plan to Stick Around
Nothing makes sense because Rogers does not operate efficiently or smartly. Theyre also too busy trying to attract new customers with promos and doesn't care about existing ones since in their mind they already suckered you in. Glad to see other people's devices that went in progress the same time as mine ship but not mine. I'm looking so forward to it arriving while I'm out of town for a week. Good thing i woke up to pre-order at 6am sharp so that I can still not have it a month later