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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

kaussy
I Plan to Stick Around

I had hope when i went through the office of the president but that didnt really help at all.   When stores are getting stock before preorders thats a problem!  But again @Meowmix thanks for all the info, none of my frustration was directed at you, just happy i got my phone now.:)

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kaussy

Yeah that is true and i agree with it. Oh i in know it wasn't :). Again no need to thank me :).

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ziglaub
I Plan to Stick Around

Happy October everyone!

 

New month, new beginning, new phone!

 

lets hope so!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Impact9
I Plan to Stick Around

I just checked my reservation for my 7 plus 128 jb that I was sitting at #5 with and it's now saying order not found, this better just be a glitch!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

thewreford
I Plan to Stick Around

I received and email earlier today for both of my phones (i7 JB 128GB) Number 97 and 94.

 

Email says 94 and 97 ???????

Website says 81 and 83 ?????????

I started out at 169 and 179.

 

I understand that people cancel and the numbers drop but I got the email 8 hrs ago.

Are you telling me that in 8 hrs 13 phones shipped or 13 people canceled?

I have doubts about these numbers. I do feel better about getting the email below but...

 

Should I get my hopes up?  What sort of time frame should I expect? Before Christmas?

 

Dear ME
Great news! Your place in line is 94 for the Apple iPhone 7 Plus 128GB Jet Black for your wireless number XXXXXXXXXX At your request, we are shipping the device to:

XXXXXX

XXXXX

XXXXX

XXXXX



When your new phone is ready, we will send you the UPS tracking number so you can follow it online. You will receive a call when your phone is ready to be picked up in store.

 

 

 

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

I see that I'm not the only one who's order 'disappeared' this morning. I somehow don't think this is an indication of positive news. More like another hour or two on the phone with Rogers trying to restablish my place in the business cue. Aaaarrrggghhhh!!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Advisor4Blue & @thewreford

Hmm i wonder what's going on? I do remember this happened 2 years ago to some and it reappeared again after a couple of hours. System glitch was back then.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

voodoo_ca
I Plan to Stick Around

I had my order ship.

I was #1 for a 7+ 256GB in Black in the order line for starting out as a completely new Rogers customer.

Seems like they have a few phones at least.

Not sure what that will turn into at this point.

 

EDIT: I just checked my corporate reservation for 2 phones and it says order missing - some type of glitch going on.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @voodoo_ca

Yes it seems to be a major glitch going on

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

my black 7+ 256 switched to shipped last night.  Weird thing was I got an email from Rogers that looked like they were crediting back the $40 reservation charge, and I don't even have a phone yet.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charlo1108
I Plan to Stick Around

What a joke this Rogers Reservation system is.. I also spoke to Rogers reps in store that had Jet Black + that they said they just purchased when it arrived for walk ins.. still #2 since the firest day for Jet Black 7 plus 128gb OPEN.. Rogers keeps getting phones and DOESN'T allocate to preorders.. While other carriers fill JB orders made from many days after preorders launched  and Rogers walk ins get them.. Now people are having their resos missing and moved.. Called Rogers and the rep says "oh we c an't see any orders made online".. incompetence all around.. every rep says a different thing.. they just make it up at the top of thier head to shut customers up thinking they dont know any better

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

voodoo_ca
I Plan to Stick Around
If you believe everything people are telling you about stock of the phone - that's your own fault.
There is limited stock
They don't know when it comes

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Go through apple. I was stuck at 56 forever for a JB 128GB 7 Plus. I gave up and found a 256 GB gold at the Apple Store in Mapleview here in Burlington. I just wanted one so I was settling for gold but low and behold when I told the girl I was hoping for a JB 128 GB originally she checked the back and a 256 GB JB had just come in. Asked if I wanted it and well here I am with more GBs than I wanted but got the colour I wanted lol. Shame on rogers reservation system

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @voodoo_ca

No point of explaining it. They don't care.. Simple you try and try but don't care to understand it. Yes some stores will get it before the reservations do but it clearly states that BUT some fail to see it. Yes the reservation system isn't as what everything thinks it is but the warehouse has no control on where the devices go. They get shipped out to where they go. Most stores never got any devices yet some have and only a handful. The funny part is that the head office in Toronto, the Rogers store under that office never got any devices and same with the other 3 Rogers stores which have high traffic. Some stores got lucky. That's all. I see their point about the reservation getting them first but no where does it show that and they have been here for YEARS to know this... So don't bother explaining it.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mohsizlakk
I've Been Here Awhile
I dont know what spot I was, I couldnt access my account online because I am a new customer. Its a consumer account!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ziglaub
I Plan to Stick Around

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ziglaub

It was posted in here yesterday as well that some got that email. No one is screwed. They are sending people the email they said they would.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ziglaub
I Plan to Stick Around

@Meowmix wrote:
Hello @ziglaub

It was posted in here yesterday as well that some got that email. No one is screwed. They are sending people the email they said they would.

i hope youre right man!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

breed
I Plan to Stick Around

I SWEAR TO EVERYONE I WAS ON THE PHONE WITH RETENTIONS ON THURSDAY SHE TOLD ME SHE HAD THE JET BLACK IN STOCK AND WILL BE SHIPPED TO ME. ABOUT A MUNITE AGO A COMPANY CALLED QMS JUST DELIVERED MY IPHONE 7+JET BLACK 128 GB FROM ROGERS.. I HAD GOT A TEXT TODAY SAYING ITS GONNA BE DELIVERED I THOUGHT IT WAS A SCAM I JUST GOT THE PHONE SWEAR TO GOD!!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @breed

Great to hear. Glad you got it!.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

breed
I Plan to Stick Around

YES BROTHER I STILL CANT BELIEVE IT..  AT 3PM I GOT A TEXT FROM 370370 SAYING QMS DRIVER IS DELIVERING YOUR ROGERS OR FIDO ORDER BETWEEN 3:30 TO 9:30 PM AND GAVE THE DRIVERS NUMBER  .I CALLED NO PICK UP I THOUGHT THAT WAS A SCAM .. 10 MNS AGO THAT NUMBER Called me SAYING I HAVE A DELIVER FOR YOU.. HE CAME TO MY DOOR A DELEIVERED THE JET BLACK PHONE .. HE SAID QMS IS A SMALL SHIPPING COMPANY  AM SO HAPPY