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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @breed

Why not take that offer then? Weird how she sees that yet no stock came in unless they are slowly updating the system.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

breed
I Plan to Stick Around
yes i have granfather plan she wants to change it

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charles1977
I Plan to Stick Around

let's say it's true they have stock of jet black.  shouldn't that go to the pre-ordered customers first?  

i just checked and i'm still open at #16 for jet black iphone 7 plus 128GB.

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

breed
I Plan to Stick Around

i swear to everyone i was on phone with rogers retention for 1 hour 30 mins  she gave $118 tax included 8 gigs data canada wide calling $529 iphone 7 plus jet black and will be shipped to me within 2 weeks .

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @breed

Unfortunately that's with all carriers. They require you to change ur plan.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

iiLtnGeneralzZ
I Plan to Stick Around

Has anyone moved on the 7+ 256 Black queue? I was 30 last week, went down to 26 day by day, and today I am in position 13. 

 

Is Rogers finally fulfilling preorders or did 13 other people infront of me just give up? I hope its not the latter.

If this is true that Rogers is starting to fulfill orders, then it's good news, considering its been almost 2 weeks since launch.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @breed

Again any rep can say anything. Take it with a grain of salt until u see the device in ur hands in 2 weeks.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Arsalan1
I Plan to Stick Around

@breed wrote:

i swear to everyone i was on phone with rogers retention for 1 hour 30 mins  she gave $118 tax included 8 gigs data canada wide calling $529 iphone 7 plus jet black and will be shipped to me within 2 weeks .


You are getting a decent plan for 118 + tax, but if you it looks like you would have a great grandfather plan, which they want to change. When I signed up for mine, I didn't have to change anything as I was a premium tab anyways.

 

I will be really surprised if you get yours in 2 weeks, the person I spoke to yesterday confirmed the internal email, which stated approx delivery for 7+ is 6-8 weeks from launch date, which will cater to pre-order first.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

serena780
I Plan to Stick Around
@Meowmix
How can I now cancel my reservation with rogers?.... it won't let me do it online saying I cant upgrade since I just upgraded?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @serena780

Did you reserve it only or did you call in and do the upgrade? Sorry cant remember.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

breed
I Plan to Stick Around

so let me tell you about my 2 hours 30 mins on the phone with rogers rention.. my grandfather plan with tax included was $107 a month  that include unlimted canada/usa wide calling ,6 gig data plan and iphone value pack.. so she made me a deal 8 gigs shared plan canada wide for $118 tax included and $529 for 128 gigs.. anways when she added it she come bak telling me how it doesnt allow her to give me the iphone at that price.. i got so cheesed i told her give me back my old plan..they coudlnt reverse my old plan..so she spoke to her manager now am paying $105 plus tax for 10 gigs canada wide , iphone value pack and they will ship me iphone 7 plus 128 jet black for $529 .. she promised me they had it in stock she said if she could have taken a snap shot on her computer screen for me she would..

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @breed

One thing I will tell you is that don't believe what most reps say... That's one thing I would suggest to many. Reps are known to give false information and also give false hopes. Second the systems on their computer does NOT I repeat does NOT let them screen shot as it has your personal information on it and it's illegal to do so. Third she has no clue when the iPhones will come in and there is a script telling them to tell customers in a week or two.

Believe what you want but don't be upset is she lied to u as we are telling u the truth. If it does happen that u get it within the time frame, that means apple sent them units but no rep over the phone especially a normal rep that has NO access to the inventory system for free orders or reservations have information.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

serena780
I Plan to Stick Around
@meowmx
I pre-ordered thru rogers, this morning I reserved thru apple and went in store to get it now rogers won't let me see my reservation. Unless I'm going into the wrong place?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @serena780

Log in it My Rogers - Products And Services - Device Reservation

Then in that page it should show u ur reservation.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

inferno129
I'm a Reliable Contributor

OMG my pos #2 7+ black 32gb since day 1 thats now been #1 for the past week, is finally in progress?!?

 

SHOCKING ROGERS, SHOCKING!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @inferno129

Glad to see it changed.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charlo1108
I Plan to Stick Around

Well, my 128 gbJet Black 7 plus at #2 SINCE DAY ONE is STILL OPEN.. and guess what?? My friend who is with Telus and hummed and hawwed about upgrading her phone until the TUESDAY after reservations opened and then called Telus to reserve a 128gb Jet Black 7 plus GOT HER PHONE DELIVERED TODAY.. Yes, I have no reason to think Rogers is the worst at all.. Glad I woke up at 6am to preorder when other carriers filled the same phone I reserved five days after I did.. what a joke

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

serena780
I Plan to Stick Around
@Meowmix
Thanks,
But it's a lil late now it shows in progress. I'll just let them call me then cancel

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @serena780

Once the store has it, just tell them to sell it to someone else in store. You still get the $40 reservation fee back anyways 🙂

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bbiery
I Plan to Stick Around
iPhone 7 plus matte black 32gb went from #6 to in progress tonight.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @bbiery

Glad to see that! 🙂