So I finally got in touch with a customer service rep that wasn't following a script.
He told me that he can't really know how much time it will take, and I told him I get that, but, why did Rogers not get one iPhone7+256Gb Black since launch? Because my position didn't move.
Asked him what the position meant. Canada-wide or per store... He answers it's regional. What??? I then explain that this is the third different anwser I get for this question. Why isn't this clear? He answered that he wasn't sure what the position really is. That what someone told him (regional). So even they don't know what it means.
Anyway, it seems that I should be able to get the discounted plan that I'm hoping to get by calling before 8PM. I was waiting on the Rogers reservation because I was told by a rep where I found this discounted plan (for Ontario college of teachers) that I had to have the phone sent to him before he could activate the plan.
So, I will reserve the phone that I want this morning in the Apple Store then call Rogers to make sure they have access to this plan.
I hope to have my new phone by tonight.
Still waiting for my status to change on the business side. My reservation spot shows as escalated/priority as of last wednesday, but my status still shows as "In Progress (pre-fulfillment)" - @orangefreddie mentionned his status changed to Finalization on the 3rd business day after he was escalated. If it hasn't changed yet I'm assuming Rogers has not received any 7+ matte black 128 gb yet. 😮
Is anyone able to explain how the position number works? I am also curious about how the Apple Store is able to obtain more product than the carriers? If Rogers knows that there would be no product available for at least 3-4 weeks after release, then why even both opneing pre-orders so early.
I am a corporate customer and have been very disappointed in Rogers customer service. I have sent 6 emails to the business/corporate email line (which is supposed to have a 48 hour turn around time) and have still not received a response. This is in addition to being put on hold for 3 hours last weekend (with CSR being completely useless).
I completely understand the lack of supply to Rogers, however, they make the process extremely difficult for corporate customers to upgrade. Effectively, they monopolize the market and prohibit corporate customers from even having the option of getting the phone elsewhere. My current phone is not fully functioning and I am in desperate need of a working phone as I rely on it (and was hoping to upgrade to new contract). I was able to get the phone I want ( 7+ black 256gb) from the apple store at full price and was hoping for Rogers to credit me the subsidy difference with proof of purchase. Rogers does not seem to be willing to do this but I am at a bit of a loss to understand why (espescially as the phone purchase show up on your next bill anyway). This would be the most efficient process... I get a new phone, and rogers gets another 2 years of my business. However, the continual lack of providing any flexibility or even relevant information is really pushing me away from Rogers.
@jsbca there is more going on behind the scenes than just a simple "give me a subsidy credit" - we will never really know the full details of what Apple and Rogers agreement is.
No doubt, depending on where the phone goes to start, it influences things internally at Rogers and Apple.
Order from a Rogers store, they get something from Apple - likely different than if you go to an Apple store and just buy the phone.
Corporate plans are pretty decent.
We are stuck waiting.
I agree. I can bet Apple didn't give much inventory to Rogers in its entirety. Think about where you started when you placed your order. The 7+ at 32GB for example. I've been 30 (now 28 as 2 people dropped). That means, nationwide, Rogers didn't allot more than 30 7+32gb for corporate customers? Geez, how many did they get? I'd love to see those numbers.
Wow i reserved through the business side and im 124th for the I7 + 128gb Rose Gold....
I called rogers and they told me only one store can do my upgrade for my corporate plan so my order online won't work. The store has to do the reservation for me. I call them and they told me to reserve as a new activation and cancel the business reservation.. and now im number #74 ??
Is this the same waitlist ast he consumer side??? i thought the numbers much higher ?? Can someone tell me their spot on the waitlist for consumer side?
Sigh i saw the phone i wanted looking thorugh apples reservation system today.. i wish i can just upgrade there
Also does anyone know if the 40$ will be refunded when the phone ships to the store or only if you pick it up/cancel it