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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Perfect. Thanks MeowMix, I will let you guys know in the afternoon how it all went. Cheers

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

SKadri
I've Been Here Awhile

According to istocknow.com, it looks like canada is starting to get stock of the plus models (every color but black and jet black). Hopefully things will start moving on the reservation side soon

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

jassiperhar
I've Been Around

IPHONE 7 Black 128 GB is available in BestBuy Near Weston and 401.

IPHONE 7 PLUS GOLD 32 GB availabe for Pickup in Yorkdale tomorrow.

Get it before it gets sold out again

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mudhead15
I Plan to Stick Around

I'm currently sitting at #2 OPEN, for the i7 Plus 256GB JB. I haven't moved since reservations went live.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

BiReL41r
I Plan to Stick Around

Also in line for the iPhone 7 + 256gb Jet Black, just above 30 now...OPEN. What can we do?? 😞

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @BiReL41r

Nothing can be done until Apple send more JB models 😞

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mudhead15

Thats because there was only a handful of JB models in Canada that's all.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Staveros
I Plan to Stick Around

I'm pretty sure Rogers didn't give 1 single PLUS device to corporate customers. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

tpaglia
I Plan to Stick Around

@Staveros wrote:

I'm pretty sure Rogers didn't give 1 single PLUS device to corporate customers. 


There was actually. The 7+ Black 128GB when down 22 since lauch. I was #26 and now I am #4.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Doutchie
I Plan to Stick Around
Still no mouvement on the 7+ Black 256. I've been 13 since last Friday.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

charlo1108
I Plan to Stick Around
I've been #2 for 7+ JB 128gb since last Friday. Nothing.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Doutchie
I Plan to Stick Around

Hard to believe that the position number is Canada wide... Rogers would have received NO 7+ Black 256Gb across Canada since last Friday? I call BS!

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

cici24
I Plan to Stick Around
Any movement for any of the 32GB Plus models yet that anyone has heard?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Doutchie

You can call it whatever you like but that's how it works. Unfortunately nothing can be done. The user can get the device by Apple but their plan isn't compatible to be worked at the Apple store. So if they have a customer account, then they could go to Apple BUT even Apple is having hard time getting Matte Black and Jet Black.....

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

yury01
I've Been Here Awhile

I'm number 4 since Friday for 32GB matte balck and no movement. Spoke with Rogers CS and they told me there's no phones available. They waiting for a new shipment. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @yury01

Have you tried looking on the Apple site at 8am? They might have one or two a day.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

yury01
I've Been Here Awhile

Hello @Meowmix

 

I can't do this as I'm Business customer and Apple can't upgrade these accounts. I've alreay asked them.

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @yury01


That is correct. No Apple store can. There have been a few in the past but they cut it off.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Doutchie
I Plan to Stick Around

@Meowmix wrote:
Hello @Doutchie

You can call it whatever you like but that's how it works. Unfortunately nothing can be done. The user can get the device by Apple but their plan isn't compatible to be worked at the Apple store. So if they have a customer account, then they could go to Apple BUT even Apple is having hard time getting Matte Black and Jet Black.....

So you're telling me that you believe that Rogers got 0 7+256matte black? Across Canada? Since last week? I would think they would have gotten at least one. I'm not so disconnected to think that I should have gotten one this week (though it would have been awesome), but I would think that I would move up one or two spots here and there. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hello @Doutchie

I never said I believed that did i.. There have been a few within Rogers but mostly towards the consumer side and only a handful since the launch. Jet Black there were only 2 sold by Apple at launch and according to a user ( which no one can verify may i add) they claim someone with money got 4 from Rogers before anyone else. NOW if that is true, nothing can be done as the same can be said about Apple, Bell, Telus and other companies which do it. I have seen Apple employees at Yorkdale carry the Jet Black and some i have spoken to have said that they got it as a gift from Apple or even bought it from Apple at launch. So then why are employees getting them before customers if that's how I see it..  It goes both ways right. 

Either way no one can say for sure what is going on at the moment until we see more movement of the units coming from Apple. Even Apple is having a hard time keeping up them selfs. My buddy with Bell is waiting for a Matte Black and a Jet Black him self.

 

At the end I hope everyone gets them and Apple and Rogers learn a lesson here. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Bbuckles55
I've Been Here Awhile
If your a corporate account you can't upgrade at an Apple Store. A regular business account you should have no problem.

I preordered my phone with Rogers on the 9th and status is still pre fulfilment.

I reserved a phone yesterday morning at apple and picked up at the store with no problems at all.