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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

TaraD
I've Been Around

I noticed Bell's website says 3-4 weeks for i7+. Anyone know what Roger's is saying the timeframe for i7+ is?

 

I'm #5 for i7+ 256 RG

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around
Spoke to Rogers just now the business rep I spoke to just got 6 calls in a row about the email I posted. Anther glitch hopefully I don't get cancelled in spot #5

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

inferno129
I'm a Reliable Contributor

anyone in winnipeg that got an iphone 7 plus black (not jet) 32gb? or ANY plus for that matter..? and from what store? i know ur out there

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

writergal
I Plan to Stick Around

Hi,

 

I just received an email indicating that I was on the Rogers Employee Purchase Plan and that I needed to bring a verification code for a discount when I pick up my phone.  As far as I'm concerned, I am NOT on the plan (no indication of this on my bill).  Is this a phishing scam?

 

Thanks!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around
I just got the same email it's legit

I'm on hold now they are looking into it now

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Snatcher
I Plan to Stick Around
I got the same e-mail. They can't even get their email distribution lists right, let alone their reservation systems.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dbkdbk
I Plan to Stick Around

I got the same email too just now.... 

 

so disappointed in this company

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

writergal
I Plan to Stick Around

Just spoke with Rogers and the guy said not to click on ANYTHING.  The number in the email is actually not in service.  DON'T DO ANYTHING and just call the REAL customer service line.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around
This is confirmed an error message and we are safe to ignore it. Apparently it went out to a lot of people!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around
That number IS in service it took me to Rogers Business who transferred me to the consumer side. She verified this is an error

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bbiery
I Plan to Stick Around

Should have ordered on the Apple website and stayed off contract -.-

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
Got the email too...I'm just ignoring it, because I have no idea what they're talking about with corporate discount plan, blah blah blah

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

@inferno129

 

If I sound rude, please excuse my ignorance however, what exactly are you expecting the Rogers customer service reps to tell you when you call? to give you a guarantee? to tell you they didn't receive enough units? Rogers will not offer discounts or presents to anyone because you didn't get what Apple didn't ship. I say again, being #1 or #1001 on a list makes no difference when the stock number is 0

 

I still haven't heard one person say they wrote a 'nasty'gram to Apple...they are the ones starving the suppliers, they are the culprit to you and everyone else not getting your device.

 

I understand the frustration, but saying that Rogers has any fault in this is not fair. The reservation system goes up and people reserve phones, and then Rogers waits on Apple to decide what they are supplying. And if youy think Apple takes the time to call Rogers and apologize or explain why, think again. Apple is a worldwide juggernaut that has more important things to attend to (ie. China UK and USA markets) than little brother Canada.  Rogers made no promises, and they didn't cause any real undue hardship. They use a system that maybe flawed, or could be explained better, but within all of the fine print is all of the answers we need.

 

I am not criticizing you for being frustrated, you should be because this is in fact the worst launch i have ever seen...what I am suggesting is that you expend that negative energy somewhere else, Rogers doesn;t deserve bad publicity for something they have zero control over...Apple is the one to blame here

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

writergal
I Plan to Stick Around

On the phone with the corporate side of customer service and the email is technically legit.  The emails were just sent to the wrong people/more people than it should have gone to. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around

I was pretty upset at at Rogers too however when I did my homework today and found that NOONE got the jet black it is what it is - this is Apple's fault....

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

inferno129
I'm a Reliable Contributor

a response, instead of hiding behind answering machines that too, dont give any useful info, or typing off cue cards. if u really believe that apple sent absolutely 0 iphone pluses, fine. we know thats wrong, its already been proven wrong. not all of us are after the jet black. people have gotten their reserved ones already, while there was only one person in the country in front of me for mine, makes sense right? the closest air source to me said they had 2 32gb plus black reserved devices. well guess what ive been number 2 since the second reservations came up, none are mine (and i didnt pick that store anyway).

 

ya what a great system that lies & cuts queues at will. unless the rep lied or was wrong, doubt it.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

@Th1ef

 

Takes a big person to take stuff back...I think it's easier to accept this horrible situation knowing you didn't get turned inside out from a company that you give a fair amount of money to monthly.

 

I personally look forward to you and everyone else getting your hands on these beauties...I know it may not seem lik it now but they'reworth the wait

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
@ragu13

Bravo...bravo....well said

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

lxhunter
I Plan to Stick Around

I receive the same email at 6:03 pm today.

"You have recently pre-ordered a new iPhone 7 or iPhone 7 Plus with Rogers.

As a customer on the Rogers Employee Purchase Plan ....."

 

Rogers guys need to tie their shoelaces and stop tripping over them.

In any case picked up my 7 Black 128GB at the Rogers store this morning about 10:00

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

Hey Sweet...I'm on the employee purchase program for Rogers too!! lol

 

I just love surprises

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

sascwatch
I Plan to Stick Around
I got the same email about the employee discount, called in about it and the rep was clueless. Said he just talked to someone else who had the same thing happen. I asked if I could get an employee discount but that wasn't happening. He said he told the last person this was a spam email or something but it's odd I'd get this when I'm not a Rogers employee.

On a side note he said my plan was better than the one he was on. I've got a share everything 6gb plan for $95/month. He said he's paying $120 for 5gb.