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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @MikePagz

Yes there is a name with ur phone on it thus why it shows Finalized. Also it can take 1-3 business days to get it seeing as they need to package it at this stage and get it ready for UPS. Now it CAN ship out tonight but won't be there until Monday.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

JustBeingMe
I Plan to Stick Around
What are the chances I'll pick up a phone today? My phone shipped yesterday.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

youngrichone
I Plan to Stick Around

I am 3rd in booking for a iphone7 plus 256gb .....still open status as of 10:22am pst , hope rogers got a few of these hahaha.... like the song says "the waiting is the hardest part"!! lol

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @JustBeingMe

You should give the store a call within an hour and see if they received it yet. UPS has until 7pm weekdays to deliver products.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

werwerggdfg
I've Been Here Awhile

Do you get an email when your status changes to 'In Progress' ?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Sciophobe
I've Been Here Awhile
128gb i7+ in matte black was originally number 40, shipped last night around 8pm and just got the call it's available for pickup at Rogers in Barrie ON along with my 128gb i7 matte black that was originally spot 14

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @werwerggdfh

No you do not. The only email you will get is when it ships out.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

467 in line for the + jet black and 333 for the matte..

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

JustBeingMe
I Plan to Stick Around
Hearing people getting phone calls now in ON gives me hope I still have at least 2 more hours till I hear from Rogers here in AB.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ba56464
I've Been Here Awhile

it's obsurd Stores recieved some 128 black yesterday, but, the preorders are only going to be arriving today after 2pm  in montreal... shouldn't these have been delivered by 9am when the store opens? Just saying.... would make sense.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Sitting (still) at 48/393 for the 7+ 128 JB

 

Zzzzzzzzzz..............

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ba56464

No its UPS. They delivery up until 7-8pm. Not Rogers fault here.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ba56464
I've Been Here Awhile
Actually there is partial blame on rogers fault ups has many different shipping methods and They should not have selected one that puts have selected a ship method that puts the devices in the Store potentially only a few hours prior to closure specially since rogers emailed saying that mine shipped out like 2 days ago.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around

ANYONE LOOKING FOR MATTE BLACK CALL BEST BUY MOBILES - LAST I CHECKED THE BEST BUY IN REXDALE HAD MATTE BLACK

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ba56464

No need to complain about how they shipped it out. Jesus I feel like everything is a complain now and days.... They shipped it out and that's that. They got those methods on a good discount and been using them since 2012. No one had ever complained about this...

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
Open....Open....Open....Open....Open....

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ba56464
I've Been Here Awhile
I get that they get it at a discount but when your seeing people walk out of the store with devices that they did not even pre-order and your being told that you have to wait.... that's what the most fristrating thing since I as many others did I pre-ordered a week ago and I am still waiting. that's all I am saying.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
Do I have grounds for suing Roger's for the amount of time I have refreshed my page to check my status 😖🤔😂

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around

I'm not as angry at Rogers as I was earlier this morning it seems no one has this jet black model so it's not really their fault.

 

Originally I though the poor reservation system was the reason we are all still in OPEN status for jet black but it does appear that Apple indeed did not ship any jet black to ANYONE, Bestbuy, The Source, no one...

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @canamera

LOL I was waiting for someone to say that

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
@Meowmix

Just trying to have some fun while I wait for my toy.

.......... so, I can't sue them? .......😉😉😉😉