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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

foujax
I Plan to Stick Around
@alexgaspari7 I'm one of those guys. Unfortunately, that "moved" reservation is not shown in the rogersdirect system. So you need to call to make sure or... simply trust them.

Call the number you'll see in rogersdirect.ca after you log-in (the one I see is in french) and tell them you have a corporate discount. You'll eventually get somewhere.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
Which phone?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

@babie_giirl

 

Was your reservation cancelled? I was number 4 for a 7+ 128GB matte black and had it cancelled. @CommunityHelps told they would ship direct to my home, but I haven't yet received a call from customer service.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around
The only phone my store got is the one I ordered...they received 0 stock for non reservation sale

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Anybody else in the "business" queue?

 

iPhone 7 128GB Jetblack, still 200 out of 307.  Practically no movement or reaction at all since Monday. Still "in progress (pre-Fulfillment)"

From what I read, it sounds it may take a very long while for us (6 weeks+). Wondering if I should just order a matte black and go at the back of the line to get one faster. Anyone else in similar dilemma?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nasa25
I'm a Trusted Contributor
@ragu13

I care brother, I care.

#jetblacklivesmatter

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

sascwatch
I Plan to Stick Around
Sure is a lot of 7 and 7 plus for sale on kijiji. Wish people wouldn't do that.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @sascwatch

Sadly we can't stop that. I did the same with my IPhone 6 Plus when I got two. Sold the other one a day after.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nasa25
I'm a Trusted Contributor
I'd rather die 1000 deaths than pay a kijiji scalper $1 above msrp

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

JustBeingMe
I Plan to Stick Around
If my iPhone shipped yesterday what time would be expected to receive a call from the store today? Been tempted just to go to the store and see haha

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

writergal
I Plan to Stick Around

Interesting:  I moved up one notch (though still open) and my husband moved up two for the exact same model.  I was 172 yesterday and am now 171.  Hubby was 183 and is now 181. I guess someone between my number and his cancelled their phone.  Last time (when we both got the 6), we waited two months.  I suppose it'll be that long a wait this time around too.  We started off in the 200s somewhere.  In 2014, our original number was in the 400s.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
I'm really starting to hate the word open!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

kkk777
I Plan to Stick Around
I7 Matte Black Plus 128 is on truck for delivery today ( Its 8:30am PST ) as per UPS tracking ... my store is open till 9pm so I think I am good to go!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nasa25
I'm a Trusted Contributor
Just received my black 7 battery case from ups today. Tried it on my 6s and it works perfectly. Also I think it looks pretty good. Not sure why people say it's ugly. Now my 7 will be a power beast lol

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

darkdad
I Plan to Stick Around

@kkk777, hey, how did you find tracking? Using your number??

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around

IPHONE 7 128 GB JET BLACK - NON BUSINESS RESERVATION SLOT #5 STILL OPEN PAST 7 DAYS NO MOVEMENT!

 

HOWEVER Rogers phone support claims its "IN PROGRESS"

 

FML

 

Dont know who to believe.

 

Best Buy Mobile got 0 JET Black and  no spares for non reservation

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

kkk777
I Plan to Stick Around

@darkdad

Yup your 10 digit phone number without spaces in the "track by reference" under tracking .. set country to Canada ... but your reservation has to be SHIPPED for it to work

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

foujax
I Plan to Stick Around

Ooouh! So my rogersdirect reservation (the backup plan) got "Escalated", then a few minutes later got changed to "In progesss" (real deal). Looks like since they cancelled my original "consumer" reservation they bumped up my backup plan. Sounds good to me!

 

My original reservation was a JB and my backup was a matte black, so they probably set me up for the matte black... But I seriously don't care.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

alexgaspari7
I Plan to Stick Around
Aww ok, so basically me, you and all the other affected by this same
Thing have no way of tracking the status?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

werwerggdfg
I've Been Here Awhile

Do you guys think they will continue shipping tonight / over the weekend as well? Or when usually will the next batch be sent?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around
Best Buy Mobile
006-500 Rexdale Blvd
Toronto ON M9W 6K5
Canada

Has 128GB black and rose gold (not sure which size) in stock...
I just spoke to them

I'm looking for jet black no one received these.