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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @canamera

Lol yeah that's crazy! I remember doing that haha

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Lonnie1313
I Plan to Stick Around
There are TWO jet black iPhone 7's in Canada and they went to an Apple Store and were pre paid for. Rogers has no jet black anything and no Matt black 7+ At this time apparently. Back ordered. I was told to expect a 6 week wait? Hopefully this is wrong and some of us get our preorders.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Lonnie1313
I Plan to Stick Around
Yep 80% of the phones go to apple stores and 20% to carriers. Rogers gets whatever apple send them and that's it. They have no control over the stock they get

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dimundz88
I Plan to Stick Around

I just received noticed that my iphone 7 128gb JET BLACK from Apple will be delivered next Wednesday, Sept 20th! Better than the 1-3 weeks I expected.

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
😂!!!!!

I start twitching after being in line for more then 10 minutes to pay for groceries, never mind days on end....

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Lonnie1313
I Plan to Stick Around
There are TWO jet black phones in Canada and they both went to an Apple Store. That's it. TWO phones. Wow hey? Hopefully more show up soon.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Lonnie1313
I Plan to Stick Around
According to Apple there's no jet black phones in Canada. TWO went to an Apple Store and that's it. Back ordered.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

marimo
I Plan to Stick Around
@Meowmix I hope so.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nnbeej
I Plan to Stick Around
Got a 128 Black I7 store got 13 additional units no jet black. They say November.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @nnbeej

That is what i was saying many posts but everyone was complaining saying how it's Rogers fault. Now people are even seeing that that ONLY 2 JB units were sold in Canada. This is a full blame on apples part here.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dsburfitt
I Plan to Stick Around

I like how best buy handles the delay! 100$ Credit, no kidding, keeping their customers in the know.

 

http://www.macrumors.com/2016/09/15/best-buy-delays-iphone-7-plus-orders/

 

We dont even get a message from rogers... just left hanging in limbo.

 As much as you want to put full blame on Apple, it would be nice if rogers communicated more whats going on with their handsets.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

babie_giirl
I'm Here A Lot

UPS trick is showing my i7+ 128 GB black is expected to arrive at my house by end of day today! 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

sascwatch
I Plan to Stick Around
Best Buy giving $100, Telus is giving free Bluetooth speakers, free storage upgrades to the next tier or bill credits. While Rogers is cancelling orders, what's up with that?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dsburfitt
I Plan to Stick Around
@sascwatch, Id be happy just getting an official "hey we got no phones again, give us 2 weeks or look elsewhere" email

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around
The Rogers reservation system is not a guarantee, it's a manner to reserve without having to stand in line. No matter how flawed, it serves it's purpose. I live 2 hours away from the closest Apple Store so it's there for a reason

Maybe not on launch day but where some are waiting months, we may only wait days to get it if reserved

No matter the reason, Apple sent skinny stock so Rogers is not to blame.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around
Live and learn I guess...we can all order through Apple or Best Buy Or even switch providers for the ip8 next year

It's hard to believe that companies are givin away free stuff to account for someone else's lack of planning but if they are, that's pretty fantastic

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ragu13

Not many under that Sadly it seems.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @sascwatch @Dsburfitt

Most likely Rogers will release more information as its coming down from he head office. Telus only released that information this morning. Best Buy is the biggest Apple authorized seller so they did what Apple did an gave out $100. Now as for Rogers? Most likely a credit from the device price or something we shall see.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around
@Meowmix

We have both felt that frustration so maybe we're numb to it now? Lol

I get what they are saying and it is really hard to believe...but why not find an Apple blog and complain there.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ragu13

I see everyone's point and understand that frustration but at the same time Rogers is only doing what they are told. I know they will do some sort of credit towards this issue but stock isn't their problem.

Now as for Best Buy, as I said they are the biggest Apple authorized seller so they do what Apple does and gives out the same credit as Apple does.

I haven't seen anything about Telus or Bell offering for credits or free gifts.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
Yup, no matter how flawed the reservation system is, I still prefer it over waiting in a line at a store, or only getting it a few months later.