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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Th1ef

No i fully understand that is why i agree with you on this and want to know what so going on my self.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @bbrennan10101

Thats great to hear!!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
Yeah, we just have to be a little more patient. I'm sure we will have them by next week....still sucks though LOL

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nnbeej
I Plan to Stick Around
I'm off to the Rogers store. If but nothing else to voice my opinion. I'll report #jetblackmatters

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @nnbeej

The store reps can't do much so going there to just yell or tell them. They will just say " yeah we know." or " we are sorry" that's all.

Also be prepared for stores not to have any JB models. Apple made this clear yesterday.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around
Camcamera pm me

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around
I just got off the phone with Rogers 888-216-3388 they said that my order is showing pending status but the portal shows OPEN... I don't know what or who to believe anymore

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
@nnbeej
The people over at your local Rogers store have absolutely no control over any of their stock. You can do, and say as you please, but in the end you probably will just be embarrassing your self. Save yourself that headache

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nnbeej
I Plan to Stick Around
It saddens me to see that some of you don't value quality customer service. I am an exec. @Fortune 500 company. This is quality at its worst.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

vanvan8
I've Been Here Awhile

Morning,

 

Quick question, have an account with 3 numbers, just realized now, I reserved the phone under the wrong number, when I go to the Rogers store to get the phone, can I change the number hte upgrade will be going under??

 

Thanks!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @vanvan8

No worries, u can do the upgrade on th other account as long as u are the account holder

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @nnbeej

None of us said we don't value customer service. We do but we are explaining that the store reps can't do much. They are just store reps.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

vanvan8
I've Been Here Awhile

@Meowmix, thanks Meowmix, not the account holder but do have access, (Name is on account) is this good?

I think you mentioned level 1? somewhere?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @vanvan8

You must be a level 1 on th account for more then 90 days. The

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

vanvan8
I've Been Here Awhile

Thanks! Also, do you know if using your phone number works on UPSs site??

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nnbeej
I Plan to Stick Around
The ups site did not work for me however my status says open hence it may work for you if your situation is difference. I'm out Rogers store in London. Not 1 person In line. They open in twelve minutes. We'll see if they got pre orders or stock of anything.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @vanvan8

It may work but all depends. Again some it will work and some won't

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

marimo
I Plan to Stick Around
Waiting outside the Rogers plus store on Ste-Catherine St, Montreal. Only three people in line...

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @marimo

Not bad. Hopefuly they have stock for those people and u.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

cynikalmindset
I Plan to Stick Around
I was at 56 for 256gb iP7+ matte black and now only at 40...so like they only got 16 of these nationwide? Meanwhile my 128gb rose gold iP7+ is shipped. For a device that has been so "blah" from the reviews out there they sure don't have that many lol

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
Can't believe people have actually been waiting in line since Wednesday at the eatons centre!!!!