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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around
@zedehsea

Unfortunately, you will not be receiving a tracking number. Rogers stopped that last year or the year before. Your email is your only confirmation...now just sit back and wait until the store calls you for pick up

CONGRATS!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Reality hurts, lol. Thanks for the advice @Meowmix!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

"There never was much hope. Just a fool's hope"

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around
@thesixfile

Maybe you should change your name to the 'white wizard'

That was a great LOTR quote

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Lonnie1313
I Plan to Stick Around
Probably a couple weeks at least. Apparently all 7+ models are sold out. Maybe if you line up at an Apple Store, but I doubt rogers is getting any plus models unfortunately. Until your order changes from open to in progress, it's out of stock.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

If our status says "shipped" to the store but we have not received a phone call, is there any harm in just showing up the store first thing in the morning anyway?  If not, when can we expect a call? 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Lonnie1313
I Plan to Stick Around
So there's only TWO jet black iPhones in Canada? And they are prepays from an Apple Store. No jet black plus models in Canada yet. Wow. I don't know why Apple doesn't ramp up production because this happens every year. Or maybe they do it on purpose. You would think they could sell more if the stores had lots of stock while the hype is still at maximum.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Theunscared
I've Been Here Awhile

exact same thing happend to me, i'm waiting on their phonecall

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

SabrinaMolella
I Plan to Stick Around
That's what I'm wondering!!! I don't know if I should or not!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

@Lonnie1313 I know! Could be worse...they could've massively ramped up production by cutting some QA steps just to stay ahead of the competition, only have it blow up in their customers' faces.

 

I'm sure another giant production wave is pumping out as many as they can to pump up on unit sales before the end of the quarter (I think it's the 27th).

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @chatoyer

No harm but be prepared to be told we don't have it. Just so u are aware of that.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Lonnie1313

If you read my posts this morning you would understand why. Apple screwed up with the Upgrade program in the US. Didn't allow any of those customers to get the Jet Black or upgrade even though they are paying for the service. After a heated debate Apple a couple days later changed their minds. Most of the remaining stock they had for carriers went towards them instead. Plus more stock to fill their pre orders. Thus leaving carriers in the US and in Canada without any JB devices.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

cici24
I Plan to Stick Around
Hey @Meowmix

Have you heard anything about people who reserved the phone as a new customer getting shipped yet or anything?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

zedehsea
I Plan to Stick Around
Good to know, thanks!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @cici24

No i haven't heard anything yet. But I will once I get information!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

chuck12
I Plan to Stick Around

@Dsburfitt wrote:

And I've been cancelled, . .

 

How is it every year rogers outdoes itself in making this reservation system more and more difficult to use?

 

Started at 8 in the iphone 7+ 256 Matte Black List...now i dont know what i am


Same exact thing happened to me.  Now I have no idea where I am in line.  I am ok with it.  If I don't get one from Rogers, I'll just wait and buy it outright from Apple.  Keeps my carrier options open while not on a contract.

 

Poor customer experiance Rogers......How about having 1 reservation system instead of 4.  This causes customer confusion.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

jkanaris
I Plan to Stick Around

Yes!!! I just got confirmation from Apple. My item went from "Processing ..." right to "Ready for Pickup"!!! No complaints, but weird given the process they outline on the Apple site.

 

Screen Shot 2016-09-15 at 8.19.11 PM.png

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

@kkk777

 

and anyone else with a i7+ 128GB Black that was in progress...Check your email/text messages, just got my shipping notification

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

celiali
I Plan to Stick Around

Seems as though all 7+ Jet blacks wont be coming in tomorrow 😞

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Just so I'm clear: there are actually TWO ways we know our phone is ready for pickup:

 

1. We get a phone call from the store.

2. The device registration page indicates "Ready for pickup".

 

Am I correct?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
People keep asking what are the chances of them getting their phones tomorrow when theyre in the 100's to 500's in line...meanwhile, I'm #2 in line for a 32 gig silver +, and it still says "open".....hasn't moved from here since 6:00am of the 9th!!!

Seriously now, if your status still says "open", chances are you will not get it tomorrow.

Sorry folks, but it's the truth.