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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

kkk777
I Plan to Stick Around
@aliciamoir

I am in the same position as you ... 128gb + Matte black .. been IN PROGRESS since yesterday afternoon ... guess I am waiting till next week as well : (

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

radhead
I'm Here A Lot

Was #93 in line for the iPhone 7 Plus 128GB Black and it has now been mysteriously canceled. Thanks so much, Rogers. What a joke.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

writergal
I Plan to Stick Around

My status is still open, dropped from somewhere in the mid-240s to 172 for an iPhone 7Plus 128 GB in Jet Black. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

I've gone from #2 to #1 Plus JET BLACK 256GB.  Clearly a cancel.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dsburfitt
I Plan to Stick Around
Down from 8 to 6 in the last hour in the 256+ line. Rogers is up to something *shifty eyes*

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bbrennan10101
I Plan to Stick Around

Just was talking to a Rogers Rep about an account-related topic, and brought up the iPhone reservations, and the rep (probably doesnt even know) told me that they are expecting a bunch of deliveries tonight/tomorrow morning for all iphone 7/7+ models besides Jet Black for Launch Day.  He probably didn't really know, and was just guessing?

 

Also @Meowmix, does the ACCOUNT HOLDER need to pick up the phone? OR the Reservation Contact?  I am the Res. Contact, and a family member is the Acc. Holder.  Acc Holder is gone for the night tomorrow too -.-

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @bbrennan10101

The account holder or Level 1 must pick up the device from the store. If u aren't the account holder or a level 1 for more then 90 days on the account they won't release the device to u.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

jeffyjoe
I Plan to Stick Around

its not rocket science

 

I logged onto myrogers with my business credentials like i always do to check my account and phones data use, balances etc., went to reserve device page, clicked i7+ 128 jb and got a number (that may or may not be in the consumer side... how the heck is this my fault? or anyones fault that did this simple proceedure?

im not cancelled yet but i now believe i will be and theres not a thing i can do about it.

 

#worried

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nauthier
I Plan to Stick Around

My progress is still OPEN. Position 4 for a iPhone 7 Plus 256GB in Silver.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

delowder
I Plan to Stick Around

I'm wondering if its still worth lining up at rogers store because they may split some phones up for instore selling that they received. hmmmm

Btw I'm 556 for Iphone 7+ matt blk

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nasa25
I'm a Trusted Contributor
Looks like lineups have started at the Eaton center only to dissipate when people were told that no pluses or jet blacks would be available.

Some people in Sydney flipped out when they were told the same thing after waiting in line for hours. LOL.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nasa25
I'm a Trusted Contributor
@delowder

Don't even bother. If Apple doesn't have any pluses to sell to walk ins, you can pretty much take a guess at the Rogers situation.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Arianny
I Plan to Stick Around
Spot 191 for Jet Black 128GB iPhone 7 Plus. Rogers sent me an e-mail an hour ago saying my reservation has been cancelled. I am one of those with a consumer plan with an employee corporate discount.

Don't plan to do anything about it. I'll just wait for mine to ship from Apple that was in the 2-3 weeks delivery time frame (Oct. 5 to Oct. 12) when I ordered it last Friday at 2AM.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

JustBeingMe
I Plan to Stick Around
My iPhone 7 plus 128gb silver is in the "In Progress" status, and has been since last night. Does that mean I should expect to see it tomorrow at the store I selected?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

maz88
I Plan to Stick Around
@JustBeingMe

Hey what # in line were you?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

JustBeingMe
I Plan to Stick Around
@maz88

I was #1

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bbrennan10101
I Plan to Stick Around

@JustBeingMe @maz88I was number 18, and then dropped to 14 for the 128GB Matte Black 7+.  Last night became "In Progress" As well. I'm expecting to see "Shipped" tonight, however I'm not getting my hopes up.  Yes You and I both should receive them tomorrow, however, be prepared for disappointment at the rate everybody else's reservations are going..

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

alexgaspari7
I Plan to Stick Around
Alright everyone, here's a fun story. So September 9th at 6AM I woke up, reserved my iPhone 7 Jet Black 128GB. I was position 2. Status was OPEN till 3pm today... suddenly I get an email saying my reservation was cancelled. At this point I was furious so I called Rogers, and the rep tells me they got some sort of memo about it and a solution to it. He told me the reason it was cancelled is because I have some sort of discount on my account that doesn't work with the iPhone 7 reservation. He told me he'd send an email to whoever takes care of this stuff to re-activate my reservation and that I wouldn't lose my place. Also gave me a reference number begging for with "I". Now what sucks for me is the fact that being #2 would've ensured that I was gonna get the phone tomorrow. However now that this whole mess happened, I'm sure the phone won't be shipped out tonight. So that's the story. If anyone wanted to know.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around
128 GB jet black 7

IS MOVING

#8 ----->>> #5

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around
OH NO!!
They cancelled you!?!?

It's not moving !!!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

JustBeingMe
I Plan to Stick Around
@bbrennan10101

I wish us both luck... you'd think with such high numbers in the system we should have our devices tomorrow.