cancel
Showing results for 
Search instead for 
Did you mean: 

Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around
@aliciamoir

Chin up...if you're in progress as of last night, the phone should ship out tonight.

For reasons I cannot explain, the status changes normally happen between 5-11pm. Hang tight, shipment will happen 🙂

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

defina33
I Plan to Stick Around
Quick question because Rogers reps aren't giving me a definitive answer. I'm due for an upgrade and when I click to reserve an iPhone 7 32gb it says that I'll get it for $199 on a 2 year premium+ tab contact starting at $125. Just want to confirm that if I pick it up in stores they're gonna know to charge me the $199?. I'm in line #218

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

anton101
I've Been Here Awhile
I wouldn't worry too much...

In 2014 with the iPhone 6, my device shipped last minute (night before launch / morning of launch – can't remember exactly) and it arrived at the Rogers Store that same afternoon.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nasa25
I'm a Trusted Contributor
Serge is talking about phones that were bought direct from Apple when he gives the UPS tracking tip

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mattsatt
I Plan to Stick Around
@Meowmix

so i spoke to Apple and apparently if you ordered the phone online on Apple's website you have no option to put it on the 2 year term contract . Buying it online means that you are paying for a SIM Free, Unlocked device. Apparently I would of had to make the purchase in store if I wanted it on contract.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mattsatt

Thats not what the Apple site shows which i posted a couple days back. Seems to me that they don't know their information or the information changed but not on the site

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nasa25
I'm a Trusted Contributor
@mattsatt

If you actually preordered the phone on Apple.ca and gave payment info then you're paying full pop for an unlocked phone. If you reserved a phone to be activated by a specific carrier (and chose a time to pick up at the Apple Store) then you can add it to your Rogers account

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

djn18
I Plan to Stick Around

@serge_bmw

Thanks fo rthat UPS link.  It worked.  Mine is in the store.  I called to confirm tand they gave me a hard time until I told them who signed for it and at what time...they were shocked.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nasa25
I'm a Trusted Contributor
I stand corrected on the UPS tracking

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

orangefreddie
I Plan to Stick Around

For all who have been following my saga... Rogers has provided a satisfactory resolution and I will be remaining a Rogers customer 😄  Yay!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

lxhunter
I Plan to Stick Around

@mattsattMattsatt

 

Yes seems correct

 

I ordered throught Apple Canada website.

I think I clicked on an order button to do with carrier - can't remember now.

And to pickup at the Eaton Centre store.

 

From the email Apple sent me on instructions for pickup at store:

"If you’re purchasing an iPhone with a carrier plan, please allow at least 30 minutes to complete your purchase."

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nasa25
I'm a Trusted Contributor
Also I must add that I tried the UPS trick for fun and it showed the iPhone 7 case that I ordered from Apple on Friday lol

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

lydiatong
I've Been Here Awhile

Has anyone received an email for a shipped iphone 7 plus 32 gb rose gold? I was in position 3 since last friday and just recently moved to position 1 today. I'm hoping I will get mine soon!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @lydiatong

Most likely cancellation but we shall see!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nasa25
I'm a Trusted Contributor
So still no movement on jet black.....

#jetblacklivesmatter

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

PhiliPhone
I Plan to Stick Around
I had two reservations for iPhone 7 pluses, both have been cancelled and I have no idea how or why. Thank You Rogers for yet again this year making the iPhone launch a complete joke. What a mess.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @nasa25

Lol don't tell me u just posted that hahah. Oh god lol

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
LOL!!! @nasa25

This place needed some humor

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

PhiliPhone
I Plan to Stick Around
Thanks...but the message I got was the one you usually get when you cancel your order on your own. Anyways, as every year, the reservation system is a mess so I had also made a reservation at the Apple Store! Thank god i wasn't optimistic about this year either!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

First movement on the jet blacks?  I just dropped from 46 to 37 for the 128 Jet Black 7 (non-plus).  I'll be cancelling that though as soon as I pick up my matte black 7 from apple tomorrow at noon.