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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

foujax
I Plan to Stick Around

Yup. The only way I could was to retry the temporary password and make another "new" password. You might need to use a different browser. It didn't work in Chrome but it did with Edge. Once it works you're good to go. The "forgot your password" thing is pretty much useless.

 

Let's just say that this website is a mess.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dsburfitt
I Plan to Stick Around

@jeffyjoe

 

My confirmation starts with DR-

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

jeffyjoe
I Plan to Stick Around

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

orangefreddie
I Plan to Stick Around

@foujax wrote:

Yup. The only way I could was to retry the temporary password and make another "new" password. You might need to use a different browser. It didn't work in Chrome but it did with Edge. Once it works you're good to go. The "forgot your password" thing is pretty much useless.

 

Let's just say that this website is a mess.


I'm on a mac... I can't reset the password and it will not log in with the correct information on Safari or Firefox.

 

Really wish someone from Rogers would call me... As was promised yesterday... Smiley Sad

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

cici24
I Plan to Stick Around
I ordered my phone as a new customer, my card has been charged the price of the device. Does that mean they have it in stock to ship?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

kkk777
I Plan to Stick Around
@darkdad

Im hoping for this to happen as well.... mine went into In Progress yesterday afternoon... still waiting for shipping .. I7 Plus 128gb Matte Black

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

YoniGlazer
I've Been Here Awhile

@kkk777

 

Hey what place were you when it changed to IN PROGRESS?

And where abouts to you live... im starting to think that it depends on your store location!?

 

p.s iffy username you have man.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around
@YoniGlazer

Over the past 2 years, it has taken 1 day and 3 days respectively to arrive at my store of choice...I don't know what it depends on. I'm thinking their moods on that day

I like to assume 'kkk' stands for Kevin Konrad kosteniuk and they like slot machines! Hahahahahaha lol

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

kkk777
I Plan to Stick Around
@orangefreddie

I find chrome on my Mac works best with Rogers websites ... I cant even login to my accounts on Safari 90% of the time over the past 6 days ... but chrome loads right up

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

kkk777
I Plan to Stick Around
@YoniGlazer

OMG your right : / I didnt even think about that lol my initials are KK and my bday is 7/7 .. i just kept on adding ks and 7s until a username wasnt taken ... jeez. I should try and change that

I was Reservation # 23 and it was at 23 when it went into In PROGRESS .. I live in Vancouver

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around
Surely rogers has received at least 1 jet black iphone 7? Maybe? Hopefully? Still stuck in position 8 for 128g

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Obaid
I Plan to Stick Around

I'm 13th for an iPhone 7+ 128GB Black. However, I got an email on the 13th stating I've made changes to my account. It has a confirmation number and a one-time fees of -679 that will appear on my next bill. Does this mean the phone will arrive Friday because I got charged?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Obaid

They usually send those even before the phone is shipped out. So it all depends.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

I reserved both a jet and a matte... 341 on the matte and 585 on the jet. We will see.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

jeffyjoe
I Plan to Stick Around
matte or jet black?
@Obaid wrote:

I'm 13th for an iPhone 7+ 128GB Black. However, I got an email on the 13th stating I've made changes to my account. It has a confirmation number and a one-time fees of -679 that will appear on my next bill. Does this mean the phone will arrive Friday because I got charged?


 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

seems like you are in the same boat as myself. Got a call from Community member saying even though I was no. 2 and now i lost my number due to Rogers system issue "Tag" i had to rehold it, they said I would be moved back to my spot so ensure that I get it on launch day. Except now they are shipping them to me via UPS instead of store pick up.

 

Very dissapointing....yes but no one to call or no one to follow up with. So many of us are effected. This might be the last year I am doing this. I will be leaving Rogers if they dont rectify this. Unacceptable really.

 

Good luck to you bud. Hope you get a call back from them 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Obaid
I Plan to Stick Around

Thanks @Meowmix! I called my local Rogers store and asked about iPhone shipments and they said they won't get them till Friday. Trying to stay optimistic because of my number.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Obaid
I Plan to Stick Around

@jeffyjoe Matte Black

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

@jeffyjoe

My confirmation number starts with NR- as well...

I have no idea what customer base this confirmation number is for though.

I'm currently still #2 OPEN for iPhone 7+ 256GB Jet Black

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

xfallen
I Plan to Stick Around

Hey @hendersonsarah, I feel we are having the same issue. I was told by @CommunityHelps that someone would reach out to me, I'm still waiting for the phone call. I was just wondering how long it took before someone actually called you?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

07eclipsegt
I Plan to Stick Around

iPhone 7 128g Silvers don't seem to have moved at all as well. I am position 1 and still showing open. I am shocked that they may not have those models to send out.

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