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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nasa25
I'm a Trusted Contributor
No worries man. I can see how you'd be a bit worried about that but it's all good. You'll have your phone tomorrow.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @brendamelanson

Rogers will credit your account on ur next invoice when it comes in 🙂

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

brendanmelanson
I've Been Here Awhile
Thank you for the reply! That is what the email said and it works out well if I get my device tomorrow because it'll be credited on the same invoice it was charged on / phone charged on.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dsburfitt
I Plan to Stick Around

Im in a different phone line lol

 

256gb Matte Black 7+ @Th1ef

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

JCT12121
I Plan to Stick Around
So it seems like no 32GB Plus models have gone in progress yet. It seems strange that Rogers wouldn't get any, when they got hundreds of 128GB Pluses. Anyways, I hope for all of us with 32GB models that some go in progress tonight 🙂

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Heavyd1981
I Plan to Stick Around
Question,

Do older corp plans need to be changed to share everything plans for a upgrade?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
@JCT12121

I'm sure Rogers doesn't receive the phones in any specific order, they probably just so happened to receive the 128's first...I'm sure they'll change to "in progress" sometime today.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mailu1st
I Plan to Stick Around

@canamera @JCT12121

Yah it was weird to me to re:32GB models. Those are definitely the most plentiful in stock. Rogers should get the most of those models. I'm fairly hopeful they should start moving tonight?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
@mailu1st
For all we know, Rogers probably got the 32 gig models yesterday as well. Maybe they just didn't get around to processing them yesterday.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

jeffrey_mtl
I Plan to Stick Around

I'd be happy with that, I know we are going to receive them one day or the other. But it's just the excitement that it creates haha, already have my case. Just missing the phone LOL

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

djn18
I Plan to Stick Around

@canamera

Thanks.  Well, if they don't have it today then I may not get it tomorrow so I will just go to the Apple Store to get it and add to my plan.  Hopefully the people there will be able to figure out which lines on my share everything are eligible for an upgrade.  There are at least 2.  It is funny that the phone they show on the Rogers website as being used by the people on our share everything plan are wrong/outdated in almost every case.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

orangefreddie
I Plan to Stick Around

Well, Rogers has not called me back in the time frame that I provided to @CommunityHelps when they asked me when I wanted to have a call from an advisor who will give me all the information regarding my issue. Can't say I'm all that surprised. I heard from other people that they did not receive the promised call either. 

Maybe Rogers is stalling to try and keep people from cancelling... Or maybe they are still trying to figure out how to correct the situation... either way they do not seem to be communicating well with their customers still. I am hoping to reslove this and stay a Rogers customer... Just seems to be going in the other direction based on hollow promises so far 😞

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

babie_giirl
I'm Here A Lot

I ordered the iphone 7+ 128 GB black for upgrade on Tuesday and recieved confirmation today. There was a IMEI number listed on the details of my upgrade in my email. Should I expect my phone to be shipping out either today or tomorrow?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

foujax
I Plan to Stick Around

Well, not great, but not surprising. Pretty much the same thing for every provider.

 

In my case, I called this morning to see if my first reservation (customer system) would get cancelled (if I wait until it happens to get an answer, i might wait for a while and waste plenty of time) since I got a corporate rebate. The rep couldn't tell, but, after some research, he told me (like they told some other people) that if it gets cancelled due to "account incompatibilty", it wouldn't be really cancelled and I wouldn't really lose my place, but he told me to call back to make sure and he took note of everything he told me... So let's see what happens.

 

Also, since I decided to get proactive and make a new reservation with rogersdirect, he told me to keep it there just in case.

 

So I'm still not sure what's the truth and what will really happen to my reservations. And I don't even know if the (hypothetical) cancelled reservation will be transfered between systems and if I'll get any trace of whatever is hapenning. I just don't want to be lied to...

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

YoniGlazer
I've Been Here Awhile

Wow you did? what number were you just so I have an idea of how far I am.. I was #331.. now it says im #171

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Melsir
I've Been Here Awhile

Just got a call from my Rogers Authorized dealership. They received my iPhone 7 Black 128Gb and I can pick it up tomorrow.

 

Nice!

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

jeffyjoe
I Plan to Stick Around

does any one have a confirmation number that starts with NR-xxxxx
call centre is telling me they start with S

 

im on a business account but it shows like it is on a consumer account..

 

currently #15 for i7+ 128 jet black and it still says "open"

 

something sounds messed up 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

YoniGlazer
I've Been Here Awhile

@babie_giirl sorry my message was for you

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

orangefreddie
I Plan to Stick Around

 


@jeffyjoe wrote:

does any one have a confirmation number that starts with NR-xxxxx
call centre is telling me they start with S

 

im on a business account but it shows like it is on a consumer account..

 

currently #15 for i7+ 128 jet black and it still says "open"

 

something sounds messed up 


Mine starts with "S". 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Anyone who created a rogersdirect.ca account yesterday able to re-login yet today? I still can't.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

I had a reservation put in on Monday for pick up in store, I was number 1102. On Tuesday I put another one in as a hardware upgrade shipping to my house, no idea what number the second reservation was but had to be higher than my original.