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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Wallet

Yes they do! They should send u a email letting u know its been shipped out

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Vacatak
I've Been Here Awhile
#239 for 32gig black... Shipped! Does this mean I will see it on Friday?!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Vacatak

Yes you will see it Friday!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

maz88
I Plan to Stick Around

Hmmm... anyone who order a 128 GB Silver iPhone 7 have their status change to "In Progress" or "Shipped"?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

orangefreddie
I Plan to Stick Around
Reading the posts here is so depressing. What a waste. Should have just stayed in bed last week.

😞

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around

edit: double posted for some reason?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around

Hi All,

 

Still NO movement whatsoever on 7 (not +) JetBlack 128GB I am #8 and not moving.....

 

 

Surely Apple has received at least 10 Jetblack phones? I hope?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

johnson441
I Plan to Stick Around

Yeah, i'm surprised Rogers hasnt received ANY jet black options whatsoever!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

xfallen
I Plan to Stick Around
OrangeFreddie - Just wondering, did you ever get in touch with the Rogers mod that reached out to you? What was said or done about your issue?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

orangefreddie
I Plan to Stick Around
I don't know who to believe now. Very confused by the mixed messaging from Rogers so far. Guess I will wait for the phone call.

EDIT:
Sorry if I wasn't supposed to post the reply. Didn't seem like anything confidential.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

@xfallen

Try reaching out to RogersHelps on twitter. They sorted me out and had someone call me earlier tonight. My reservation has been sorted out. I was one of those who had their reservations cancelled by the system.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

07eclipsegt
I Plan to Stick Around

@Maz

 

My 128 Silver 7 is still open and I am position 1. Looks like they haven't got through that line yet. Wifes RG is shipped and she was 242

_______________________
Apple iPhone 6s Plus
Apple iPad Pro 9.7

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hello @xfallen,

 

I apologize for the confusing message and we appreciate your patience.  I had our @CommunityHelps team reach out to you via PM.  Please check your inbox next time you're online.

 

Thank you

RogersCilio

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

orangefreddie
I Plan to Stick Around
So there are people saying that you have absolutely not lost your place in line and then other people saying you have definitely lost your place in line.

I am SO frustrated!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

maz88
I Plan to Stick Around

@07eclipsegt

 

Hmmmm... looks like you could be right as I haven't seen anyone else with our model switch to In Progress or Shipped.

 

Let me know if your status ever changes, would mean good news for me as well! Good luck 🙂

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

xfallen
I Plan to Stick Around
Hello @RogersCilio,

Thank you for reaching out. I am currently in touch with the CommunityHelps team and am awaiting further instructions from them.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

KW13
I've Been Around

Same thing for me, received the cancellation email this evening because I was previously on corporate...  wish some kind of early notification or their system should send me to rogersdirect.ca when I placed the device reservation last week  =< 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

johnson441
I Plan to Stick Around

To those who have the "Shipped" status, were you in 'OPEN" and "In Progress" status just a few hours prior? Just curious what the turnaround time in between are...

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

SHS
I Plan to Stick Around

I skipped the last 14 pages but just checked my status and it is in progress now. I was #5 for 7+ 128GB rose gold and still open 4 hours ago.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

07eclipsegt
I Plan to Stick Around

@johnson441 my wif es was in progress since yesterday early afternoon and got shipped email about 6p today

_______________________
Apple iPhone 6s Plus
Apple iPad Pro 9.7

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

johnson441
I Plan to Stick Around

Thanks, Guys. Everyone is getting different response times for sure.