Oh wow that's crazy. I want to know what is going on and how this is happening.
I guess I'm just supposed to wait for it to arrive at the house. No need to pickup at a store.
The rep switched me from my current 'No Tab' plan, to a 'Premium Tab', so the device price was $679. I had a choice to go down to $400-something, but it meant a more expensive monthly charge.
I've already sold my 6+ for $300, so I don't mind the higher up-front cost.
I am on hold with rogers support. Seems the problem is with the EPP accounts. He is seeing "What they can do". I will be cancelling my account and leaving Rogers if there is nothing they can do. Will keep you posted on how it goes.
I didnt have a corporate account and my order got cancelled.no. 2 and no. 7 . I had those two numbers on the list.
Just got a call back from BUsiness services line saying that they would honour the original numbers and they will put us back in the front of the line due to this error happening.
This s such a mess. I dont understand why Rogers cannot get their reservation system to work better given what a mess it is every year.
For those who have ordered a Black iPhone: please, please, PLEASE be more specific about which one - Jet Black or Matte Black when mentioning your change in status.
Mine is still at 192 and has been for some time, and in open status for the 128GB JB model. I'm going to assume that those who've had their status change to in progress are mostly all Matte Black ones.
Ok, off the phone now.
Official message from a manager at Rogers to me... They are aware of the issue and they are NOT able to do anything about the previous reservation. Your consumer reservation number will NOT be reinstated, and they will not be providing ANY compensation to try and retain the business of affected clients.
I will be seeking a device reservation via the Apple Store on a New Activation via a different carrier. After 15 years of being a loyal Rogers customer I will finally be leaving. I was told by the representative that Rogers is not prepared to do anything in an attempt to retain my business whatsoever. If that is the case... then Goodbye Rogers. I'm disappointed in them to be honest. Guess I have a long wait for my new phone now... Enjoy those iPhone 7s all of you. I have some waiting to do 😞
@Meowmix do you really think the 2nd wave will be that quick?
On a side note, I am a 45 year old business development exec. and I have been with Rogers since the beginning of the Cantel days....but my wife thinks I am a 10 year old child for checking my status on Rogers every 5 minutes 😉
Hello @mailu1st and @orangefreddie
It all depends on each rep I noticed. Out of 5 reps only 1-2 reps will help. The rest won't
If there is a Rogers employee here that can help me in some way, I would be happy to talk to them... I will hang out here for a while still to see if Rogers wants my business. But I think there is nothing they have the power to do to get me a phone in a timely fashion... I will be sad to leave after so many years... Oh well. Easy come easy go I guess.
I'll tag @RogersRoland and see if I get a reply, @Meowmix feel free to tag any others who might be able to help. If I don't get a reply here in the next day or two... And if there truely is nothing Rogers can do... then a 15 Year customer who has never had one late payment will be gone. 😞