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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor

@jeffrey_mtl

Hahahaha I'm #2

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

I like your theory and hope it means my 256 is going to switch status soon

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

novy89
I Plan to Stick Around

iPhone 7 128gb black Status: SHIPPED

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
@mailu1st

He has to have always been #1, because I've always been #2

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

hendersonsarah
I Plan to Stick Around

After 10 years I have decided to leave Rogers. 

 

I reserved 2 iphones under 2 numbers i have. I got reservation no 2 and 7 . I got an email yesterday that my reservation has been auto cancelled for one of them and just now another email saying my reservation number has been cancelled off for the second one.

 

Reason is apparently 4 years ago when i switched over to a regular account from a corporate discount through my work someone at Rogers forgot to take off the "Tag". So the system auto cancelled it. Funny nothing like this ever happpened last few yearss.

 

So now i have no phones reserved. I am upset. I have spoken to Rogers last night on he phone, through social media, through the call center again today no one can help and correct the situation. An idiot manager even through "i can give you a credit" . 

 

I cant understand why Rogers treats their customers like dirt. They take no Ownership over issues created by them and no ownership over solving the, I was promised a call by by 4 different rogers reps on phone and via socia media and not one has happened so far.

 

Rogers. You really dont know how to treat your customers by selling them expensive plans (which are 3 times the prices of your own brand Chatr at times) and then letting people reserver devices then auto cancelling them then doing nothing to help them.

 

All i ever got was "I cant do anything".

 

Its time to find a better company that values their customers. I am beyond livid at how appaling the customer service has been. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

@Meowmix

I hope that my order is fine...
I have the confirmation email and order ID for the i7+ 256GB Jet Black. I keep refreshing my status and it's still there, no cancellation email (hopefully I don't get one) , so hopefully everything is good!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @novy89

Glad to see they are shipping them!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Obaid
I Plan to Stick Around

Went from 29 to 13 for the iPhone 7+ 128gb Black. Is it likely that another shipment will occur before Thursday night?

Re: Apple rIPhone 7 / 7 Plus Reservation numbers / Questions

This is disconcerting to say the least. How can two people have the same spot?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @glenngagan

Hopefully all goes well and u get it soon!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Obaid

Maybe they will get one tomorrow. Hopefully they do but we shall see.

Re: Apple rIPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @boduho

Its happened before. It's a system glitch which happens with some pre orders with other companies as well as i have seen. Remember no system is perfect..

Re: Apple rIPhone 7 / 7 Plus Reservation numbers / Questions

lxhunter
I Plan to Stick Around

Just received email from Rogers.

Shipped

7 Black 128GB was #29

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

jeffrey_mtl
I Plan to Stick Around

yep, #1 from the start.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor

Darn silver32gig +'s don't move

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

jeffrey_mtl
I Plan to Stick Around
Should have maybe gotten the 128

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

orangefreddie
I Plan to Stick Around

I am on hold with rogers support. Seems the problem is with the EPP accounts. He is seeing "What they can do". I will be cancelling my account and leaving Rogers if there is nothing they can do. Will keep you posted on how it goes.

Re: Apple rIPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @lxhunter

Glad to hear! 🙂

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @orangefreddie

Hopefully all works out and you get i. Indeed let us know!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mailu1st
I Plan to Stick Around

@jeffrey_mtl

you're #1 though... so unless they didn't get ANY 32GB models... which seems unlikely given the amount of 128GB models that have moved.. =/

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Traviscrazy83
I Plan to Stick Around

*update on cancelled order*

 

Because my consumer plan had a corporate discount, my order was cancelled.

 

Rogers Live Chat told me I would keep my place in line, and the reservation (#12 for 7+ 128 Gold) would be simply moved over to the Business Line, so to speak.

 

Well, during my livechat, I got a callback from the 1800# - and they said none of that was true, and that I would have to re-order through the Business Portal.

 

So now I'm #100, having just ordered an hour ago. Who knows, maybe I'll end up with 2 phones!

 

What a mess.