After 10 years I have decided to leave Rogers.
I reserved 2 iphones under 2 numbers i have. I got reservation no 2 and 7 . I got an email yesterday that my reservation has been auto cancelled for one of them and just now another email saying my reservation number has been cancelled off for the second one.
Reason is apparently 4 years ago when i switched over to a regular account from a corporate discount through my work someone at Rogers forgot to take off the "Tag". So the system auto cancelled it. Funny nothing like this ever happpened last few yearss.
So now i have no phones reserved. I am upset. I have spoken to Rogers last night on he phone, through social media, through the call center again today no one can help and correct the situation. An idiot manager even through "i can give you a credit" .
I cant understand why Rogers treats their customers like dirt. They take no Ownership over issues created by them and no ownership over solving the, I was promised a call by by 4 different rogers reps on phone and via socia media and not one has happened so far.
Rogers. You really dont know how to treat your customers by selling them expensive plans (which are 3 times the prices of your own brand Chatr at times) and then letting people reserver devices then auto cancelling them then doing nothing to help them.
All i ever got was "I cant do anything".
Its time to find a better company that values their customers. I am beyond livid at how appaling the customer service has been.
I am on hold with rogers support. Seems the problem is with the EPP accounts. He is seeing "What they can do". I will be cancelling my account and leaving Rogers if there is nothing they can do. Will keep you posted on how it goes.
*update on cancelled order*
Because my consumer plan had a corporate discount, my order was cancelled.
Rogers Live Chat told me I would keep my place in line, and the reservation (#12 for 7+ 128 Gold) would be simply moved over to the Business Line, so to speak.
Well, during my livechat, I got a callback from the 1800# - and they said none of that was true, and that I would have to re-order through the Business Portal.
So now I'm #100, having just ordered an hour ago. Who knows, maybe I'll end up with 2 phones!
What a mess.