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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

xfallen
I Plan to Stick Around

Reply from the Rogers rep - Hopefully this all works out!

"I do understand how concerned you are with this email your received. There is nothing to worry about. As you receive a discount from your work or school, we’ve moved your order from one reservation system to the other. Good news- you will not lose your place in line and we will now be shipping your device directly to your address. One of our representatives will be in touch to ensure your reservation is in place and answer any questions."

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @phong3012

Don't get to excited. The status is In progress ( Pre fulfilment). So it hasn't yet been fullfiled yet.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @bbrennan10101

Read what i posted above to that user.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

marimo
I Plan to Stick Around
Thanks @Meowmix, for now my status is still open...

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

sascwatch
I Plan to Stick Around

Sure hope things start moving on the consumer side. My position dropped by one this morning for the 128gb 7+ jet black, guessing someone cancelled.

 

Hopefully the case I ordered from apple (midnight blue leather case) gets here before I scratch the phone all up. Might have to run around the day I get the phone to find something temporary.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @marimo

No worries. It will change soon

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bbrennan10101
I Plan to Stick Around

Alright, however I just checked and my position dropped from #18 to  #14.  Still OPEN.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

radhead
I'm Here A Lot

I got the cancellation e-mail as well, however, I checked on MyRogers and my reservation is still there. It has dropped from #243 to #208 now (reserved the 128GB iPhone 7 Plus in Black). I guess people are being changed from OPEN to IN PROGRESS? (Mine is still OPEN)

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions


@RogersRoland wrote:

Hey Community,

 

Sorry about any confusion the email may have caused. I can confirm that your reservations have not been cancelled so you will not need to reserve again.

 

 

@purelithium1@Indubitable@hendersonsarah@Tugs4life@lxhunter

 

We'd be happy to take a closer look at your account. I'll have someone from @CommunityHelps reach out to you.

 

RogersRoland 


@RogersRoland can you please have someone reach out to me from @CommunityHelps as well... Thank you.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

xfallen
I Plan to Stick Around
@radhead from what I'm guessing, whoever has had their reservation "cancelled" (technically moved from one system to another as mentioned by the Rogers rep above), allows others to have their place bumped up.

I was #57 and got cancelled but the Rogers rep told me my place in line has not been lost and the device would be shipped to my personal adress, but that I would not be getting it on launch day since it does take a few days to process.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions


@RogersRoland wrote:

Hey Community,

 

Sorry about any confusion the email may have caused. I can confirm that your reservations have not been cancelled so you will not need to reserve again.

 

 

@purelithium1@Indubitable@hendersonsarah@Tugs4life@lxhunter

 

We'd be happy to take a closer look at your account. I'll have someone from @CommunityHelps reach out to you.

 

RogersRoland 


Can you please have someone from @CommunityHelpslook into my account as well @RogersRoland? Thank you.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

orangefreddie
I Plan to Stick Around

Well I am certainly not a happy camper now... If Rogers doesn't fix this I will definitely do my upgrade via a new carrier as my plan is up for renewal anyways now... I do not like this at all!

 

I keep trying to quote @RogersRoland's post from last night, but it doesn't seem to be posting

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Lonnie1313
I Plan to Stick Around
Mine just dropped to 948 woo hoo haha

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

@bbrennan10101

@radhead

 

I am also in the lineup for the i7+ 128GB black (non jet) and moved from 25-21...so people in the 0-20 range were cancelled?

 

Hopefully for everyone's sake, it's starting to move and this isn't due to the sham cancellations

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bbrennan10101
I Plan to Stick Around

@ragu13

 

Hmm, I was previously #18, so first 20 weren't changed, must have been first 10-15? Or even just 3 cancellations/ email problems.  Regardless, im super excited as we get further through the week!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

When I reserved my 7+ it said 6+ weeks for delivery beside all the 7+ models. Yikes!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

young_wheezy
I've Been Here Awhile

I was #4 for a 7 Plus Black 128GB and received 2 different emails saying my reservation was cancelled. I checked and my reservation has disappeared. I hope you are right that I shouldn't be worried!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

toaste73
I Plan to Stick Around
Same thing here

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

joshly
I've Been Here Awhile
I've went from 463 to 285 for the iPhone 7+ black. .

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

@bbrennan10101

@young_wheezy

 

There it is...one of the 'cancellations' that moved us up...

 

Does it still show anything on your account page?

 

According to the message that @Meowmix just reposted and what we all discussed last night, you shouldn't have anything to worry about. By the sounds of it, Rogers still has the original orders in their systems because they seem to be able to know that everything is 'ok'

 

fingers crossed!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mailu1st
I Plan to Stick Around

I just moved up 4 positions from 17 to 13 for the 32GB 7+ RG. So again, seems like either people are getting moved/cancelled, or they are actually processing reservations now...

 

give everyone a shout if you have a 7+ and have a status change!